Are you overwhelmed by too many inbound calls? Or, are you trying to streamline the process of who receives which calls? That’s where call routing comes in. Call routing is the capability to ensure customers talk to precisely the right person they should without excessive hold times or call transfers. How Does Call Routing Work?… Continue Reading What is Call Routing? (How it works & why you need it)
If you’re here, we assume it’s with good reason. Maybe you’re fed up with Mitel’s horrendous customer service, from habitually absent support to shady contract practices. Perhaps you’re sick of the products themselves, tired of constant dropped calls, shoddy quality, and nightmarishly cumbersome interfaces. Maybe it’s both. Either way, you’re done. And we don’t blame… Continue Reading How to migrate from Mitel to Momentum