Primary Rate Interface, or simply PRI, is a well-established telecommunications technology. We’ve been using it since the 1980s. It provides reliable, concurrent transmissions for voice, video, and data. And while the digital transformation is opening the door to new possibilities, PRI remains a stable and well-loved solution to keep businesses connected. PRI Features The most… Continue Reading What is Primary Rate Interface (PRI)?
Optimal and focused communications are the bridge, best defense, and difference between clarity and confusion in the business world. After all, quality, unfiltered communications are critical in the modern workplace. Without communications, the business world would exist in a void and customers would find it difficult to access the support they need. Communication provides a… Continue Reading What is Direct Inward Dialing (DID)?
Are you overwhelmed by too many inbound calls? Or, are you trying to streamline the process of who receives which calls? That’s where call routing comes in. Call routing is the capability to ensure customers talk to precisely the right person they should without excessive hold times or call transfers. How Does Call Routing Work?… Continue Reading What is Call Routing? (How it works & why you need it)
If you’re here, we assume it’s with good reason. Maybe you’re fed up with Mitel’s horrendous customer service, from habitually absent support to shady contract practices. Perhaps you’re sick of the products themselves, tired of constant dropped calls, shoddy quality, and nightmarishly cumbersome interfaces. Maybe it’s both. Either way, you’re done. And we don’t blame… Continue Reading How to migrate from Mitel to Momentum