Do you want to know the basics of a PSTN? There are several key points you should know if you’re going to use it for your business. From the fundamental setups to new alternatives, here are a few things that you will want to know about PSTN. Are you still searching for the right communications […]
Primary Rate Interface, or simply PRI, is a well-established telecommunications technology. We’ve been using it since the 1980s. It provides reliable, concurrent transmissions for voice, video, and data. And while the digital transformation is opening the door to new possibilities, PRI remains a stable and well-loved solution to keep businesses connected. PRI Features The most […]
Optimal and focused communications are the bridge, best defense, and difference between clarity and confusion in the business world. After all, quality, unfiltered communications are critical in the modern workplace. Without communications, the business world would exist in a void and customers would find it difficult to access the support they need. Communication provides a […]
Are you overwhelmed by too many inbound calls? Or, are you trying to streamline the process of who receives which calls? That’s where call routing comes in. Call routing is the capability to ensure customers talk to precisely the right person they should without excessive hold times or call transfers. How Does Call Routing Work? […]
If you want a crystal-clear call that only requires an internet connection, think about Voice over Internet protocol (VoIP). With these codecs, you can have reliable and cost-effective calling for your business. Choosing the right codecs is vital for your enterprise. Here are a few things that you need to know about VoIP and these […]
By now, you’ve likely heard about VoIP communications. Simply put, VoIP refers to voice communication transmitted via the Internet vs. the physical copper phone lines of the past. The explosion of VoIP business solutions has revolutionized what it means to take a work call, enabling the work from anywhere movement. VoIP call routing allows customers […]
When you are ready to find the right SIP trunk provider for your business, it’s important for you to understand the costs. Using Session Initiation Protocol (SIP), these trunks function like a bundle of phone lines. Many companies rely on SIP trunks to help open up those voice lines for the office. The cost of […]
If you’re here, we assume it’s with good reason. Maybe you’re fed up with Mitel’s horrendous customer service, from habitually absent support to shady contract practices. Perhaps you’re sick of the products themselves, tired of constant dropped calls, shoddy quality, and nightmarishly cumbersome interfaces. Maybe it’s both. Either way, you’re done. And we don’t blame […]
