Teams Contact Center

Revolutionize customer service with a Microsoft Teams powered contact center

Add flexible call flow management and routing, drive increased productivity, and enhance customer satisfaction with Momentum’s innovative Contact Center solutions for Microsoft Teams.

Why Choose Momentum?

Take full control of your customer journey with Microsoft Teams

Improve engagement

Create a unified, optimized, and consistent experience for your customers. Build stronger customer relationships through better communication and personalization.

Empower employees

Increase productivity, flexibility, and autonomy with a comprehensive suite of self-service tools and features accessible from entirely within Microsoft Teams.

Enhance operations and decision-making

Streamline workflows with intelligent optimization and gain insights into contact center performance through powerful reporting and analytics.

Trusted by 30,000+ locations globally

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How to make Microsoft Teams your all-in-one phone system

Future-proofing your phone system is easy with Microsoft Teams. Download our quick guide and learn your options and the exact steps you can take to make the transition to a Teams-based phone system.

FEATURES & BENEFITS

Unify customer interactions and make better decisions

Advanced call routing

Configure multiple transfer options then route each caller to their destination with a single click.

Contact management

Quickly and easily find colleagues with advanced contact search, presence, and calendar insights.

Call distribution

Decrease wait times by getting callers to the correct agents with skill-based call distribution.

Intuitive workflows

Easily configure and manage call flows with a GUI-based editor without the need for additional IT resources and support.

Business intelligence

Generate in-depth insights by automatically pulling contact center data into analytics tools such as Tableau, SAS, or Oracle.

Easy integration

Enable no-code automation and third-party integration with a range of platforms, tools, and business applications.

The Momentum Difference

Connect with your customers at every touchpoint

Provide contact center staff with a suite of intuitive communication and productivity tools designed to enhance both their capabilities and the customer experience. With intelligent business process automation, advanced analytics, and seamless integration, Momentum offers benefits that include:

WHY MOMENTUM

Engage with Momentum

Momentum empowers your business with the tools it needs to thrive. Enhance productivity and drive growth with custom solutions for connectivity, communication, engagement, and more. Experience the Momentum Difference firsthand.

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Ready for a Better Contact Center Experience?

Support your customers with a customized Teams contact center solution

Give employees the functionality they need and customers the support experience they deserve. Let Momentum show you how.

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