Revolutionize customer service with a Microsoft Teams powered contact center
Add flexible call flow management and routing, drive increased productivity, and enhance customer satisfaction with Momentum’s innovative Contact Center solutions for Microsoft Teams.
Take full control of your customer journey with Microsoft Teams
Improve engagement
Create a unified, optimized, and consistent experience for your customers. Build stronger customer relationships through better communication and personalization.
Empower employees
Increase productivity, flexibility, and autonomy with a comprehensive suite of self-service tools and features accessible from entirely within Microsoft Teams.
Enhance operations and decision-making
Streamline workflows with intelligent optimization and gain insights into contact center performance through powerful reporting and analytics.
How to make Microsoft Teams your all-in-one phone system
Future-proofing your phone system is easy with Microsoft Teams. Download our quick guide and learn your options and the exact steps you can take to make the transition to a Teams-based phone system.
Unify customer interactions and make better decisions
Advanced call routing
Configure multiple transfer options then route each caller to their destination with a single click.
Contact management
Quickly and easily find colleagues with advanced contact search, presence, and calendar insights.
Call distribution
Decrease wait times by getting callers to the correct agents with skill-based call distribution.
Intuitive workflows
Easily configure and manage call flows with a GUI-based editor without the need for additional IT resources and support.
Business intelligence
Generate in-depth insights by automatically pulling contact center data into analytics tools such as Tableau, SAS, or Oracle.
Easy integration
Enable no-code automation and third-party integration with a range of platforms, tools, and business applications.
Connect with your customers at every touchpoint
Provide contact center staff with a suite of intuitive communication and productivity tools designed to enhance both their capabilities and the customer experience. With intelligent business process automation, advanced analytics, and seamless integration, Momentum offers benefits that include:
- Native Microsoft Teams integration
- Access to a broad portfolio of synergistic products and services
- Full visibility into customers, agents, and interactions.
- A single source of truth for customer data
Engage with Momentum
Momentum empowers your business with the tools it needs to thrive. Enhance productivity and drive growth with custom solutions for connectivity, communication, engagement, and more. Experience the Momentum Difference firsthand.
Explore Momentum’s other engagement solutions
Interested in other ways Momentum can help your business operate more intelligently? Check out some of our other analytics and enterprise solutions.
SMS for Microsoft Teams
Improve customer engagement by adding two-way SMS texting to Microsoft Teams.
Teams Attendant Console
Equip your Team’s deployment with a range of advanced call management features.
Teams Call Recording
Ensure compliance and gain insights into business operations with a versatile recording solution.
Teams Call Reporting
Gain a competitive edge with a sophisticated contact center analytics platform.
Discover our related resources
Hear from our customers
Sandy Pagnotti
RMHC BaltimoreJon Slaughter
Gordon Thomas HoneywellJeff Perry
International Car Wash GroupShawn Shiroma
Evergreen HealthJerry Maye
Smile DoctorsJosh Gross
EdneticsHeidi Leyba
Lane Council of GovernmentsPhil Almonte
Brighton Jones FinancialSupport your customers with a customized Teams contact center solution
Give employees the functionality they need and customers the support experience they deserve. Let Momentum show you how.