Call Reporting for Microsoft Teams

Achieve high service levels with advanced voice analytics for Microsoft Teams

Call Reporting

Achieve high service levels with advanced voice analytics for Microsoft Teams

Identify calling patterns, pinpoint bottlenecks, and optimize call management with comprehensive call reporting for Microsoft Teams.

Why Choose Momentum?

Simple, comprehensive call tracking and analytics

Address call abandonment

Reduce customer dropoff, recover potential lost revenue and improve customer service by reporting and following up on abandoned calls with a single click.

Ensure regulatory compliance

Comply with industry regulations such as PCI-DSS, HIPAA, and the GDPR with comprehensive, auditable reports protected by end-to-end encryption.

Broad product portfolio

Combine integrated call reporting with a diverse selection of synergistic products and services, including intelligent recording, SD-WAN, Operator Connect, Teams Voice, and more.

Trusted by 30,000+ locations globally

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How to make Microsoft Teams your all-in-one phone system

Future-proofing your phone system is easy with Microsoft Teams. Download our quick guide and learn your options and the exact steps you can take to make the transition to a Teams-based phone system.

FEATURES & BENEFITS

Enable data-driven insights into your Microsoft Teams communications

Sophisticated analytics

Analyze call handling, wait time, processes, and more with powerful analytics functionality.

High-touch support

Keep your systems online with an expert vendor that offers comprehensive 24×7 support.

More effective calling

Easily calculate call resolution time, analyze wait time, and optimize call handling.

Real-time visibility

See calls in progress, view live call activity within your phone system, and link recordings to CRM data.

Historical call list

Define and search for call information based on a wide range of characteristics with intelligent segmentation.

Efficient management

Manage the entirety of your Team’s Voice deployment with a single, unified administrative portal.

The Momentum Difference

Drive new insights from your Microsoft Teams call data

Turn your call data into powerful insights to create a winning customer experience. Momentum makes it easy to add enhanced call reporting to Microsoft Teams.

WHY MOMENTUM

Engage with Momentum

Momentum empowers your business with the tools it needs to thrive. Enhance productivity and drive growth with custom solutions for connectivity, communication, engagement, and more. Experience the Momentum Difference firsthand.

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Ready to Take Control of Your Communication?

Add better call tracking, reporting, and management with Momentum

Improve service and enable smarter decision making with a comprehensive call tracking solution designed for Microsoft Teams.

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