Achieve high service levels with advanced voice analytics for Microsoft Teams
Identify calling patterns, pinpoint bottlenecks, and optimize call management with comprehensive call reporting for Microsoft Teams.
Simple, comprehensive call tracking and analytics
Address call abandonment
Reduce customer dropoff, recover potential lost revenue and improve customer service by reporting and following up on abandoned calls with a single click.
Ensure regulatory compliance
Comply with industry regulations such as PCI-DSS, HIPAA, and the GDPR with comprehensive, auditable reports protected by end-to-end encryption.
Broad product portfolio
Combine integrated call reporting with a diverse selection of synergistic products and services, including intelligent recording, SD-WAN, Operator Connect, Teams Voice, and more.
Trusted by 30,000+ locations globally
How to make Microsoft Teams your all-in-one phone system
Future-proofing your phone system is easy with Microsoft Teams. Download our quick guide and learn your options and the exact steps you can take to make the transition to a Teams-based phone system.
Enable data-driven insights into your Microsoft Teams communications
Sophisticated analytics
Analyze call handling, wait time, processes, and more with powerful analytics functionality.
High-touch support
Keep your systems online with an expert vendor that offers comprehensive 24×7 support.
More effective calling
Easily calculate call resolution time, analyze wait time, and optimize call handling.
Real-time visibility
See calls in progress, view live call activity within your phone system, and link recordings to CRM data.
Historical call list
Define and search for call information based on a wide range of characteristics with intelligent segmentation.
Efficient management
Manage the entirety of your Team’s Voice deployment with a single, unified administrative portal.
Drive new insights from your Microsoft Teams call data
Turn your call data into powerful insights to create a winning customer experience. Momentum makes it easy to add enhanced call reporting to Microsoft Teams.
- No new hardware or software required
- Wallboards, analytics, call recordings, and more in a single interface
- Streamline processes and workflows
- Compatible with PC, Linux, MacOS, and mobile devices
Call analytics for actionable communication insights
Momentum delivers Teams-based analytics that help organizations improve responsiveness and performance.
Gain visibility into patient communication
Analytics dashboards surface call volumes, wait times, and missed connections, helping care teams identify gaps in patient access and scheduling.
Improve coordination and responsiveness
Track call trends between departments to uncover bottlenecks in care delivery and reduce response times.
Support compliance and quality initiatives
Automatic reporting and secure data storage help healthcare organizations maintain HIPAA compliance and meet audit requirements.
Turn communication data into performance insights
Monitor store-to-store and customer call activity to understand service demand, staffing needs, and regional trends.
Improve customer experience at scale
Analytics pinpoint response times, peak periods, and call resolution rates, helping teams improve service consistency across all locations.
Align communication with business outcomes
Tie call data to sales and service metrics to see how engagement drives conversions and customer loyalty.
Gain visibility across operations and partners
Track communication between plants, suppliers, and service teams to identify inefficiencies and improve collaboration across the supply chain.
Monitor performance in real time
Analytics reveal trends in response times and support calls to help production teams resolve issues faster.
Strengthen accountability and quality control
Comprehensive call records and metrics provide the traceability needed for audits, compliance, and customer assurance.
Engage with Momentum
Momentum empowers your business with the tools it needs to thrive. Enhance productivity and drive growth with custom solutions for connectivity, communication, engagement, and more.
Explore Momentum’s other engagement solutions
Don’t need call reporting? Check out some of our other analytics and enterprise solutions.
Teams Call Reporting frequently asked questions
A Momentum Teams Call Reporting solution provides detailed insights into your organization’s Teams-based call activities. It enables you to track and analyze metrics like average wait times, longest wait, average call duration, abandoned calls, average answer time, and many other call metrics designed to provide insights into your service quality.
Adding call reporting to Teams gives you visibility into call metrics, quality of service provided, and other real-time metrics. These insights help your teams identify calling patterns, identify areas of improvement, and develop effective call management strategies.
A Microsoft Teams Call Reporting solution collects call metrics for PSTN calls (inbound and outbound), peer-to-peer (P2P) calls, meetings, and external calls.
Our Teams Call Reporting solution tracks several key call metrics, delivering comprehensive reporting for historical call lists, unreturned/lost calls, calls by a specific number, calls by DID, calls by specific times and days of the week, and more.
Basic call reporting capabilities are often included in Microsoft 365 E5 or can be accessed through the Teams Admin Center for organizations with Teams Phone licenses. However, more advanced reporting or third-party reporting solutions like the one we offer do have an additional subscription cost.
Yes. Teams Call Reporting lets you view calls at the global, department, location, or individual user level. This granular breakdown helps troubleshoot issues for specific users, analyze user adoption, and optimize resource allocation or training programs based on actual usage patterns.
Yes, you can. Our Call Reporting solution lets you schedule pre-defined reports by email daily, weekly, and monthly. These reports can help you improve quality management.
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Add better call tracking, reporting, and management with Momentum
Improve service and enable smarter decision making with a comprehensive call tracking solution designed for Microsoft Teams.
