Call Reporting for Microsoft Teams
Achieve high service levels with advanced voice analytics for Microsoft Teams
Call Reporting
Achieve high service levels with advanced voice analytics for Microsoft Teams
Identify calling patterns, pinpoint bottlenecks, and optimize call management with comprehensive call reporting for Microsoft Teams.
Why Choose Momentum?
Simple, comprehensive call tracking and analytics
Address call abandonment
Reduce customer dropoff, recover potential lost revenue and improve customer service by reporting and following up on abandoned calls with a single click.
Ensure regulatory compliance
Comply with industry regulations such as PCI-DSS, HIPAA, and the GDPR with comprehensive, auditable reports protected by end-to-end encryption.
Broad product portfolio
Combine integrated call reporting with a diverse selection of synergistic products and services, including intelligent recording, SD-WAN, Operator Connect, Teams Voice, and more.
Trusted by 30,000+ locations globally
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How to make Microsoft Teams your all-in-one phone system
Future-proofing your phone system is easy with Microsoft Teams. Download our quick guide and learn your options and the exact steps you can take to make the transition to a Teams-based phone system.
FEATURES & BENEFITS
Enable data-driven insights into your Microsoft Teams communications
Sophisticated analytics
Analyze call handling, wait time, processes, and more with powerful analytics functionality.
High-touch support
Keep your systems online with an expert vendor that offers comprehensive 24×7 support.
More effective calling
Easily calculate call resolution time, analyze wait time, and optimize call handling.
Real-time visibility
See calls in progress, view live call activity within your phone system, and link recordings to CRM data.
Historical call list
Define and search for call information based on a wide range of characteristics with intelligent segmentation.
Efficient management
Manage the entirety of your Team’s Voice deployment with a single, unified administrative portal.
The Momentum Difference
Drive new insights from your Microsoft Teams call data
Turn your call data into powerful insights to create a winning customer experience. Momentum makes it easy to add enhanced call reporting to Microsoft Teams.
- No new hardware or software required
- Wallboards, analytics, call recordings, and more in a single interface
- Streamline processes and workflows
- Compatible with PC, Linux, MacOS, and mobile devices
WHY MOMENTUM
Engage with Momentum
Momentum empowers your business with the tools it needs to thrive. Enhance productivity and drive growth with custom solutions for connectivity, communication, engagement, and more. Experience the Momentum Difference firsthand.
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FAQ
Teams Call Reporting frequently asked questions
What is a Microsoft Teams Call Analytics solution?
A Momentum Teams Call Reporting solution provides detailed insights into your organization’s Teams-based call activities. It enables you to track and analyze metrics like average wait times, longest wait, average call duration, abandoned calls, average answer time, and many other call metrics designed to provide insights into your service quality.
Why do I need call reporting for Microsoft Teams?
Adding call reporting to Teams gives you visibility into call metrics, quality of service provided, and other real-time metrics. These insights help your teams identify calling patterns, identify areas of improvement, and develop effective call management strategies.
Which types of calls can it analyze?
A Microsoft Teams Call Reporting solution collects call metrics for PSTN calls (inbound and outbound), peer-to-peer (P2P) calls, meetings, and external calls.
What call quality metrics can I track?
Our Teams Call Reporting solution tracks several key call metrics, delivering comprehensive reporting for historical call lists, unreturned/lost calls, calls by a specific number, calls by DID, calls by specific times and days of the week, and more.
Do I need additional licenses for Teams Call Reporting?
Basic call reporting capabilities are often included in Microsoft 365 E5 or can be accessed through the Teams Admin Center for organizations with Teams Phone licenses. However, more advanced reporting or third-party reporting solutions like the one we offer do have an additional subscription cost.
Can I drill down to individual user call metrics?
Yes. Teams Call Reporting lets you view calls at the global, department, location, or individual user level. This granular breakdown helps troubleshoot issues for specific users, analyze user adoption, and optimize resource allocation or training programs based on actual usage patterns.
Can I create pre-defined and scheduled reports?
Yes, you can. Our Call Reporting solution lets you schedule pre-defined reports by email daily, weekly, and monthly. These reports can help you improve quality management.
testimonials
Hear from our customers
“We have been impressed with the quality of Momentum’s people from initial sales call, the technicians
who handled the changeover, the team that trained us, and those that help with ongoing maintenance.”
Sandy Pagnotti
RMHC Baltimore“We chose Momentum's hosted solution for our phones. Their experienced team, flexible service, and competitive pricing ensured a smooth transition. They understand the importance of working with attorneys and minimizing downtime during migration.”
Jon Slaughter
Gordon Thomas Honeywell“Momentum's support keeps me coming back. I judge a company by its post-sale support. A simple call accesses unmatched assistance. They pinpointed our needs, ensured the right solution, and provided a seamless deployment.”
Jeff Perry
International Car Wash Group“Evergreen Hospital was a PRI user for years, but meeting Momentum made switching to SIP easy. The process was simple, painless, and pleasant, with the right technology and price. Momentum's expertise and experience back their solution.”
Shawn Shiroma
Evergreen Health“With our old system, it often took 2-4 weeks to implement a single new office. With the cloud infrastructure provided by Momentum, it takes us a fraction of the time. We also enjoy higher capacity, more granular reporting, and significantly better pricing.”
Jerry Maye
Smile Doctors“We've been with Momentum for over 6 years as SIP trunking customers. Their technical support is responsive and invested, with alerts that detect toll fraud and maintain 99% uptime. I highly recommend Momentum's service to any organization transitioning to SIP.”
Josh Gross
Ednetics“LCOG's telecom group chose Momentum unanimously after a thorough evaluation. Momentum exceeded our goals, delivering 97% savings in carrier costs and excellent service since day one. They've been an invaluable partner.”
Heidi Leyba
Lane Council of Governments“Momentum's Hosted PBX service exceeds our expectations with the features and web portal control we need. Combined with their excellent support and friendly approach, it reaffirms our solid choice for our 5 offices and 200+ employees.”
Phil Almonte
Brighton Jones Financial
Ready to Take Control of Your Communication?
Add better call tracking, reporting, and management with Momentum
Add better call tracking, reporting, and management with Momentum
Improve service and enable smarter decision making with a comprehensive call tracking solution designed for Microsoft Teams.