Teams Attendant Console
Enhance call and queue management in Microsoft Teams
Upgrade your operators, high call volume users, or reception team with an intuitive attendant console that leverages Microsoft Teams to improve productivity, efficiency, and communication.
Why Choose Momentum?
Improve productivity, efficiency, and decision making for operators
Empower your operators and agents to more effectively manage customer interactions across every one of your channels — all without leaving Microsoft Teams. Maximize the value of your existing contact center investment and Teams licenses with a powerful, user-friendly attendant console.
- Easy installation and implementation
- Add one-click call routing
- Native Microsoft Teams integration
- Comprehensive call management and control
Trusted by 30,000+ locations globally
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How to make Microsoft Teams your all-in-one phone system
Future-proofing your phone system is easy with Microsoft Teams. Download our quick guide and learn your options and the exact steps you can take to make the transition to a Teams-based phone system.
FEATURES & BENEFITS
Build strong customer relationships with the Teams dashboard
Modern UI
Provide operators with a uniform, comprehensive view of calls and connections from a single pane of glass.
Easy integration
Easily connect your Teams Attendant console to any existing contact center platform.
Intelligent automation
Enhance productivity by automating manual workflows and monitoring of elements like hook state and presence.
High-touch support
Enjoy peace of mind with 24x7x365 support from experts who’ve worked with Microsoft for over a decade.
Fully customizable
Build a console that meets your operators’ needs with extensive personalization and customization options.
Reliable architecture
Our carrier-grade network works with Microsoft’s robust cloud to ensure access from anywhere with a connection.
The Momentum Difference
Give your agents the tools they need to thrive
Increase engagement, empower your people, and unleash the full potential of your high volume operators entirely through Microsoft Teams. Improve customer engagement and productivity through a fully-optimized contact center easy with features that include:
- One-touch contact management
- Efficient, professional call handling and distribution
- Intelligent optimization and automation
- Comprehensive suite of self-service features and tools
WHY MOMENTUM
Engage with Momentum
Momentum empowers your business with the tools it needs to thrive. Enhance productivity and drive growth with custom solutions for connectivity, communication, engagement, and more. Experience the Momentum Difference firsthand.
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FAQ
Teams Attendant Console frequently asked questions
What is a Microsoft Teams Attendant Console?
The Teams Attendant Console is an embedded interface designed for receptionists, operators, and administrative staff handling high volumes of incoming calls. It provides advanced call handling features—such as transferring, parking, and queue management—within the Microsoft Teams environment, enabling more efficient and professional call management.
How does an Attendant Console integrate with Microsoft Teams?
Attendant Console solutions typically integrate seamlessly with Microsoft’s Graph APIs and Teams calling interfaces. Once configured, the solution accesses Teams call queues, user presence data, and phone system settings to provide a consolidated view of active calls, contacts, and availability—all within the familiar Teams experience.
What features does a Teams Attendant Console offer?
The Attendant Console includes standard features like real-time directories, drag-and-drop transfers, call parking and retrieval, customizable greetings, busy lamp fields, advanced search, and more.
Does it work with both Microsoft Calling Plans and Direct Routing?
Yes. The Attendant Console solution is compatible with Microsoft Calling Plans, Operator Connect, and Direct Routing. The solution should be able to handle inbound and outbound calls regardless of how PSTN connectivity is provided, as long as Teams is your core calling platform.
What licenses or subscriptions are required?
Requirements vary, but generally, you need a Microsoft 365 or Office 365 license that includes Teams, a phone system license (part of E5 or add-on for E3/E1), PSTN connectivity through Operator Connect or Direct Routing, and a dedicated Attendant Console license/subscription.
Does the solution support multiple attendants or receptionists?
Absolutely. The Teams Attendant Console can be deployed to multiple users who share call-handling responsibilities. They can monitor the same call queues, collaborate on transfers, and see each other’s availability in real-time, improving overall responsiveness to inbound calls.
testimonials
Hear from our customers
“We have been impressed with the quality of Momentum’s people from initial sales call, the technicians
who handled the changeover, the team that trained us, and those that help with ongoing maintenance.”
Sandy Pagnotti
RMHC Baltimore“We chose Momentum's hosted solution for our phones. Their experienced team, flexible service, and competitive pricing ensured a smooth transition. They understand the importance of working with attorneys and minimizing downtime during migration.”
Jon Slaughter
Gordon Thomas Honeywell“Momentum's support keeps me coming back. I judge a company by its post-sale support. A simple call accesses unmatched assistance. They pinpointed our needs, ensured the right solution, and provided a seamless deployment.”
Jeff Perry
International Car Wash Group“Evergreen Hospital was a PRI user for years, but meeting Momentum made switching to SIP easy. The process was simple, painless, and pleasant, with the right technology and price. Momentum's expertise and experience back their solution.”
Shawn Shiroma
Evergreen Health“With our old system, it often took 2-4 weeks to implement a single new office. With the cloud infrastructure provided by Momentum, it takes us a fraction of the time. We also enjoy higher capacity, more granular reporting, and significantly better pricing.”
Jerry Maye
Smile Doctors“We've been with Momentum for over 6 years as SIP trunking customers. Their technical support is responsive and invested, with alerts that detect toll fraud and maintain 99% uptime. I highly recommend Momentum's service to any organization transitioning to SIP.”
Josh Gross
Ednetics“LCOG's telecom group chose Momentum unanimously after a thorough evaluation. Momentum exceeded our goals, delivering 97% savings in carrier costs and excellent service since day one. They've been an invaluable partner.”
Heidi Leyba
Lane Council of Governments“Momentum's Hosted PBX service exceeds our expectations with the features and web portal control we need. Combined with their excellent support and friendly approach, it reaffirms our solid choice for our 5 offices and 200+ employees.”
Phil Almonte
Brighton Jones Financial
Ready to Enhance Your Contact Center?
Make every call count with a modern attendant console
Make every call count with a modern attendant console
Extend both Microsoft Teams and your contact center with intelligent task routing, automation, call handling and more with Momentum.