Teams Attendant Console

Enhance call and queue management in Microsoft Teams

Upgrade your operators, high call volume users, or reception team with an intuitive attendant console that leverages Microsoft Teams to improve productivity, efficiency, and communication.

Why Choose Momentum?

Improve productivity, efficiency, and decision making for operators

Empower your operators and agents to more effectively manage customer interactions across every one of your channels — all without leaving Microsoft Teams. Maximize the value of your existing contact center investment and Teams licenses with a powerful, user-friendly attendant console.

Trusted by 30,000+ locations globally

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How to make Microsoft Teams your all-in-one phone system

Future-proofing your phone system is easy with Microsoft Teams. Download our quick guide and learn your options and the exact steps you can take to make the transition to a Teams-based phone system.

FEATURES & BENEFITS

Build strong customer relationships with the Teams dashboard

Modern UI

Provide operators with a uniform, comprehensive view of calls and connections from a single pane of glass.

Easy integration

Easily connect your Teams Attendant console to any existing contact center platform.

Intelligent automation

Enhance productivity by automating manual workflows and monitoring of elements like hook state and presence.

High-touch support

Enjoy peace of mind with 24x7x365 support from experts who’ve worked with Microsoft for over a decade.

Fully customizable

Build a console that meets your operators’ needs with extensive personalization and customization options.

Reliable architecture

Our carrier-grade network works with Microsoft’s robust cloud to ensure access from anywhere with a connection.

The Momentum Difference

Give your agents the tools they need to thrive

Increase engagement, empower your people, and unleash the full potential of your high volume operators entirely through Microsoft Teams. Improve customer engagement and productivity through a fully-optimized contact center easy with features that include:

WHY MOMENTUM

Engage with Momentum

Momentum empowers your business with the tools it needs to thrive. Enhance productivity and drive growth with custom solutions for connectivity, communication, engagement, and more. Experience the Momentum Difference firsthand.

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Ready to Enhance Your Contact Center?

Make every call count with a modern attendant console

Make every call count with a modern attendant console

Extend both Microsoft Teams and your contact center with intelligent task routing, automation, call handling and more with Momentum.

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