Compliance Call Recording for Teams
Add intelligent call recording for compliance to Microsoft Teams
Leverage a first-of-its-kind AI-driven recording engine designed specifically for Microsoft Teams with automatic transcription, call scoring, and sentiment analysis — no hardware required.
Why Choose Compliance Call Recording for Teams?
Record every call made through Microsoft Teams
Improve compliance, avoid liability
Address disputes, mitigate liability with tamper-proof audio and video recordings, and ensure compliance with built-in recording notifications and 256-bit encryption.
Fast deployment
Provision recording endpoints in minutes with no installation, service, or storage required and enable call recording simply by adding a user to a security group.
Enable better workforce management
Create customizable post-call surveys for agent evaluation and training and use artificial intelligence to automatically assess and score calls.
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How to make Microsoft Teams your all-in-one phone system
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What’s Included?
A compliant, cloud-native, AI-powered call recording solution
Intuitive web portal
Extend the ability to review recordings via a web portal with delegated access and granular, role-based controls.
On-demand recording
Record any call or meeting with only a few clicks and with full control over what will be processed and stored.
Targeted sessions
Automate session recording with intuitive admin tools using call queues, DNIS, keywords, and more.
Native functionality
Our call recording solution is fully certified with Microsoft Teams — stay compliant with it as your primary platform.
Fully AI integrated
Use AI to transcribe calls, identify speakers, perform sentiment analysis, and redact sensitive info.
High-touch support
Leverage 24x7x365 support from a Microsoft Teams expert with over a decade of experience with the solution.
The Momentum Difference
Momentum makes call recording and compliance simple
Purpose-built for Microsoft Teams, Compliance Call Recording can capture audio, video, screenshots, and agent desktops. Designed for ease of use, Compliance Call Recording simplifies compliance with MIFID II, HIPAA, GDPR, and more.
- Built-in recording notification and configurable compliance recording banner.
- Restrict recordings to browser-only, blocking potentially unauthorized downloads.
- Save recordings for up to seven years with 256-bit encryption.
- Compatibility with P2P, Teams to Teams, and cross-organization.
WHY MOMENTUM
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FAQ
Teams Call Recording frequently asked questions
What is Microsoft Teams Compliance Call Recording?
Compliance Call Recording for Microsoft Teams is a specialized recording solution designed to capture and securely store voice, video, and screen-sharing sessions in Teams for organizations that must adhere to specific regulatory and compliance requirements (e.g., PCI-DSS, HIPAA, GDPR, MiFID II). These solutions integrate with Teams to automatically record and archive conversations according to defined policies.
Why do I need Compliance Call Recording for Teams?
Highly regulated industries like finance, healthcare, and legal must record and retain all calls to comply with regulations. Compliance Call Recording for Teams captures all call data, stores it securely, and creates an audit trail to support legal and regulatory compliance.
How does Compliance Call Recording differ from native Teams recording?
Native Teams meeting recording is user-initiated, stored in OneDrive/SharePoint, and can be turned on or off at will. It’s primarily for collaboration and note-taking. Compliance Call Recording is policy-based and automatic, ensuring no calls go unrecorded. It also includes enhanced security, retention rules, and regulatory compliance features such as tamper-proof storage, strict access controls, and auditing capabilities.
Which types of interactions can be recorded?
Depending on the provider and your organization’s policies, you can record PSTN calls (inbound and outbound) made or received via Teams Phone, peer-to-peer voice and video calls within Teams, meetings and conference calls (including screen sharing), and voicemails (in some cases).
What are the licensing requirements?
You will need a Microsoft 365 or Office 365 subscription with Teams access, a Teams Phone license (included in E5 or as an add-on for E3/E1), and a subscription to our Compliance Call Recording solution.
Is every call automatically recorded?
In a compliance scenario, yes—the solution enforces automatic recording for users or specific call types. If the organization mandates that all calls be recorded, end users cannot stop or pause the recording. However, depending on regulatory or business requirements, you can tailor policies so that only specific users, departments, or call scenarios are recorded.
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Hear from our customers
“We have been impressed with the quality of Momentum’s people from initial sales call, the technicians
who handled the changeover, the team that trained us, and those that help with ongoing maintenance.”
Sandy Pagnotti
RMHC Baltimore“We chose Momentum's hosted solution for our phones. Their experienced team, flexible service, and competitive pricing ensured a smooth transition. They understand the importance of working with attorneys and minimizing downtime during migration.”
Jon Slaughter
Gordon Thomas Honeywell“Momentum's support keeps me coming back. I judge a company by its post-sale support. A simple call accesses unmatched assistance. They pinpointed our needs, ensured the right solution, and provided a seamless deployment.”
Jeff Perry
International Car Wash Group“Evergreen Hospital was a PRI user for years, but meeting Momentum made switching to SIP easy. The process was simple, painless, and pleasant, with the right technology and price. Momentum's expertise and experience back their solution.”
Shawn Shiroma
Evergreen Health“With our old system, it often took 2-4 weeks to implement a single new office. With the cloud infrastructure provided by Momentum, it takes us a fraction of the time. We also enjoy higher capacity, more granular reporting, and significantly better pricing.”
Jerry Maye
Smile Doctors“We've been with Momentum for over 6 years as SIP trunking customers. Their technical support is responsive and invested, with alerts that detect toll fraud and maintain 99% uptime. I highly recommend Momentum's service to any organization transitioning to SIP.”
Josh Gross
Ednetics“LCOG's telecom group chose Momentum unanimously after a thorough evaluation. Momentum exceeded our goals, delivering 97% savings in carrier costs and excellent service since day one. They've been an invaluable partner.”
Heidi Leyba
Lane Council of Governments“Momentum's Hosted PBX service exceeds our expectations with the features and web portal control we need. Combined with their excellent support and friendly approach, it reaffirms our solid choice for our 5 offices and 200+ employees.”
Phil Almonte
Brighton Jones Financial
Ready to Streamline Your Compliance Efforts?
Make compliance easy with compliance call recording for Teams
Make compliance easy with compliance call recording for Teams
Compliance doesn’t have to be hard. Discover an intuitive, feature-rich recording call recording solution that takes only minutes to deploy without any server management or maintenance.