What is Cloud Voice and why do businesses need it?

Cloud services are becoming standard for businesses of all sizes, and phone systems are no exception. The cloud telephony market is expected to reach $51.5 billion by 2032,1 likely due to the increased scalability, security, and cost savings offered by these flexible communication solutions.

Cloud voice can help businesses:

  • Save an average of 49,660 hours yearly.
  • Lower communication costs by up to 75%.
  • Reduce IT personnel costs by 15%.

But despite its increasing popularity, knowing whether your business could benefit from upgrading to a cloud phone system can be a challenge. In this blog, we’re sharing everything you need to know about cloud voice and its benefits so you can decide if it’s time to move your phone system to the cloud.

What is Cloud Voice?

Cloud voice solutions, sometimes referred to as cloud phone systems, leverage cloud technology to deliver voice services over the internet. Unlike traditional phone systems that require specialized hardware and on-site infrastructure, cloud voice is hosted and managed via the cloud by a third-party service provider.

With cloud voice, businesses can make and receive phone calls using Voice over Internet Protocol (VoIP), which converts voice signals into digital data packets. This eliminates the need for traditional wired phone lines and allows for more flexible communication and collaboration – a must for today’s distributed workforces.

Cloud voice services typically offer a wide range of basic and advanced calling features, such as call routing, call forwarding, voicemail, call analytics, auto-attendants, and call recording. And because cloud voice can integrate with other cloud-based communication tools, businesses can access SMS, video, instant messages, and more alongside voice in a single, all-in-one platform.

What Are the Benefits of Using Cloud Voice for Businesses?

The biggest benefits of adding cloud voice to your business communications system include:

1. Cost Savings

By eliminating the need for physical infrastructure and on-site maintenance, cloud voice can reduce business phone service costs by 50% to 75%.3 Additionally, cloud providers typically offer flexible pricing models, such as pay-as-you-go or monthly subscriptions, which make it easy to scale phone services up or down.

2. Remote Work

Cloud phone systems enable employees to make and receive voice calls from anywhere with an internet connection. Your work-from-anywhere employees can use personal devices like smartphones and laptops to access the business phone system to stay connected and productive from anywhere. This can also help save on costs associated with long-distance or international calls.

3. Scalability

Cloud voice makes adding or removing users, features, and call capacity easy – without extensive hardware upgrades or installations. Cloud phone systems can also easily scale across multiple branches as your business grows since they’re not bound by physical location.

4. Productivity

Cloud phones can increase employee productivity by 77% on average,4 thanks to features that streamline communications and call handling efficiency. For example, employees can use call forwarding and call routing to ensure customer calls are directed to the right person, ultimately reducing unnecessary delays.

5. Ease of Use

Cloud phone systems are generally easy to set up and manage since they don’t require complex hardware installation or configuration. Most providers offer web-based portals or applications that allow your IT team to easily configure and manage phone system settings, such as adding or removing users and setting up call routing rules. 

6. Security

94% of businesses see improved security after switching to cloud-based communications.5 Cloud voice systems help prevent unauthorized access to call data with robust access controls, such as user authentication, password policies, and role-based permissions. Encryption protocols also secure data transmitted over cloud phone systems, making it more difficult for hackers to intercept or eavesdrop on information shared during calls.

7. Reliability

Cloud voice providers often ensure high availability and reduced downtime with redundancy. Many also offer disaster recovery options, such as automatic call routing to alternate phone numbers or locations, to help keep your business connected even during disruptions or emergencies.

8. Insights

Some cloud voice systems offer call recording and analytics features that allow businesses to monitor and analyze customer interactions. Call recording can help identify areas for improvement in customer service, while analytics can provide insights into call volume, call duration, and other metrics to help your business improve customer service. 

9. Customer Service

Cloud phones help your teams improve customer service by streamlining account information across every communication channel. Modern consumers expect consistency regardless of how they contact your business – which ranges between three to five communication channels for 86% of people.6 Because cloud voice solutions track call information, your agents can quickly pull customer information from any channel to offer personalized, well-informed support.

Upgrade Your Phone System With Momentum’s Cloud Voice

Cloud voice solutions are essential for organizations looking to stay competitive, especially as the demand for remote and hybrid work models grows. The right cloud phone system can deliver all the features your teams need to communicate and collaborate from anywhere – but finding the best solution to meet your unique needs can be a challenge.

If you’re ready to switch to a cloud voice solution that works for your business, Momentum is here to help. We designed our award-winning cloud voice solution to handle all your communication needs, from voice, video, chat, SMS, and more, from a single, user-friendly platform. Plus, our geo-redundant voice network ensures reliability and security for your entire workforce, no matter where your teams are located. Contact Momentum today to learn more.

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