How to optimize business communications with Teams Phone using call quality dashboards & Microsoft solutions High-quality calls are the expectation today. Anything less isn’t good enough. Ensuring top-notch call quality is critical for both productivity and customer satisfaction. Microsoft’s Call Quality Dashboard (CQD), when integrated with tools like Power BI and Teams Phone, offers powerful […]
Your agents already spend their day in Microsoft Teams. Their contact center should too. Organizations running contact centers on platforms separate from their collaboration tools pay for that disconnect every day. Agents toggle between applications to find customer context, supervisors manage reporting across systems that don’t share data, and IT maintains parallel voice infrastructure that […]
In the evolving landscape of cloud computing environments, data security and compliance requirements are paramount. For organizations working with the U.S. government or dealing with Controlled Unclassified Information (CUI), understanding the nuances of GCC High is essential. But what exactly is GCC High, and why should it be on your radar? This article delves into […]
In today’s business landscape, organizations are increasingly reliant on cloud applications and services to drive growth, collaboration, and innovation. Experts predict businesses will spend nearly $200 billion on software as a service (SaaS) solutions alone in 2023.[1] But despite their growing popularity, cloud technologies create new challenges for network management. Traditional WANs simply weren’t designed […]
Microsoft 365 GCC High is a cloud solution tailored for U.S. federal agencies and their partners needing top-level security and compliance. It surpasses other environments in protecting sensitive data, adhering to rigorous standards like DFARS and CMMC. In this guide, we’ll uncover the essential features and compliance advantages of GCC High. Key Takeaways Microsoft 365 […]
By now, you’ve likely heard about VoIP communications. Simply put, VoIP refers to voice communication transmitted via the Internet vs. the physical copper phone lines of the past. The explosion of VoIP business solutions has revolutionized what it means to take a work call, enabling the work from anywhere movement. VoIP call routing allows customers […]
When you are ready to find the right SIP trunk provider for your business, it’s important for you to understand the costs. Using Session Initiation Protocol (SIP), these trunks function like a bundle of phone lines. Many companies rely on SIP trunks to help open up those voice lines for the office. The cost of […]
A business’s phone system is only as good as the network powering it. The combination of distributed workforces, industry consolidation, and the need to scale means IT leaders are re-evaluating their phone systems to ensure they meet the demands of modern workflows. Traditional Voice over Internet Protocol (VoIP) is still a reliable choice for many […]
Do you want to know the basics of a PSTN? There are several key points you should know if you’re going to use it for your business. From the fundamental setups to new alternatives, here are a few things that you will want to know about PSTN. Are you still searching for the right communications […]
Microsoft Teams is more than a household name. Around 130 million commercial Microsoft users now use Teams,1 so it only makes sense that more businesses want to know if they can use this popular collaboration platform as a voice solution. Since MS Teams offers a complete suite of cloud-based features, including instant messaging, file sharing, […]