83%1 of employers say they’ve made a successful shift to remote work. Most businesses are settled into these remote and hybrid work arrangements going into 2022, and many are evaluating where they can make improvements to their telecom and IT infrastructure. Sound like a familiar undertaking? You might need the support of a managed cloud services… Continue Reading 5 Benefits of Cloud Services for a remote workforce
Finding the right network and cloud communication solutions has become essential for today’s businesses. Whether you’re running a bootstrapped startup or a large corporation, your business needs reliable and versatile network connectivity and cloud communication options. Similarly, you need to provide your employees with the right tools to collaborate with each other and interact with… Continue Reading One provider for your business’s Managed Cloud Services
The needs and preferences of the modern workforce are rapidly evolving. Even when the pandemic is over, remote working will likely continue to be widespread. Today, organizations are exploring the possibility of creating a hybrid workforce that’s more efficient and productive. But there’s one significant challenge that every company must overcome before building a hybrid… Continue Reading Exploring key Microsoft Teams features and collaboration benefits
Business communications are changing to adapt to the way we work with technology. Today we have new needs that didn’t exist on a mainstream level a decade ago. Even before a global pandemic forced the issue, more than 4 million workers worldwide were remote at least part of the time. Between video conferencing, connectivity, and… Continue Reading What is Hosted VoIP? Features & benefits explained
Searching for a business phone service can be challenging. You will want to understand the difference between fixed VoIP and non-fixed VoIP numbers. Voice over Internet Protocol (VoIP) is an exciting new technology that can lower your communication costs as you connect with customers worldwide. There are many differences between these phone services. Here is… Continue Reading Fixed & Non-fixed VoIP: Here’s what to know
The workforce is evolving more rapidly than ever. It experienced a gigantic shift when businesses switched to remote work in 2020, and it’s about to undergo another one. With vaccinations being rolled out and the country opening up again, we’re about to be able to return to a normal workplace. But is that what workers… Continue Reading Why hybrid work is more than just a trend and is here to stay
The modern workplace is remote. According to a survey conducted by Gartner, more than 80% of company leaders plan to permit remote work after the pandemic. Virtual hubs for collaboration, including Microsoft Teams, Slack, and other UCaaS platforms, have played a monumental role in transforming the workplace as we know it. Voice, video, instant messaging,… Continue Reading Everything you need to know about Direct Routing and Microsoft Teams
Are you looking at Microsoft Teams for your business, but want to explore what voice options are available to you? You’re not alone in this struggle. The rise of Microsoft Teams has been rapid thanks to the shift to remote work. What was once an interesting idea when first unveiled in 2016 is now the… Continue Reading Microsoft Teams choice options: What’s best for your business?
Primary Rate Interface, or simply PRI, is a well-established telecommunications technology. We’ve been using it since the 1980s. It provides reliable, concurrent transmissions for voice, video, and data. And while the digital transformation is opening the door to new possibilities, PRI remains a stable and well-loved solution to keep businesses connected. PRI Features The most… Continue Reading What is Primary Rate Interface (PRI)?
Are you overwhelmed by too many inbound calls? Or, are you trying to streamline the process of who receives which calls? That’s where call routing comes in. Call routing is the capability to ensure customers talk to precisely the right person they should without excessive hold times or call transfers. How Does Call Routing Work?… Continue Reading What is Call Routing? (How it works & why you need it)