Primary Rate Interface, or simply PRI, is a well-established telecommunications technology. We’ve been using it since the 1980s. It provides reliable, concurrent transmissions for voice, video, and data. And while the digital transformation is opening the door to new possibilities, PRI remains a stable and well-loved solution to keep businesses connected. PRI Features The most […]
Call centers need a way to efficiently and effectively direct calls. Otherwise, their agents can quickly end up overwhelmed. That’s where call routing. With call routing, a contact center can ensure their customers speak to precisely the right person without excessive hold times or transfers. Call routing software automatically distributes incoming calls based on a […]