What’s the secret to a successful Teams Phone deployment? This isn’t an easy question to answer. Unless that is — you’re Teams Phone expert Matt Carlson. Matt rejoined us for Episode 79: Immediate Benefits, the Why, and Lessons Learned, where he covered important lessons he’s learned from the field. In this episode, Matt unpacks: Post-migration […]
Microsoft Teams Phone does a lot of things. But how many of those advanced features do you really need? Teams expert Matt Carlson gets asked this all the time. Luckily, he provides all the answers in Episode 80: Exploring Advanced Features, E911, and Wrapping Up Your Teams Phone Journey. In this episode, Matt discusses: Many […]
Office 365 licensing can be complex. Navigating all the available apps, features, and add-ons quickly becomes confusing, especially when considering different voice services. Microsoft offers its own Calling Plan alongside Operator Connect and Direct Routing, two options for bringing your own PSTN carrier. Which license does your company actually need to unlock Operator Connect? Buying […]
Office 365 licensing can be complex. Navigating all the available apps, features, and add-ons quickly becomes confusing, especially when considering different voice services. Microsoft Teams Phone supports high-quality audio and video conference calls, enhancing virtual meeting experiences, including the integration of conference phones within Microsoft Teams Phone. Microsoft offers its own Calling Plan alongside Operator […]
The workplace as we know it continues to change almost daily. We’ve seen the rise of remote and hybrid work, global teams, and the need for easy collaboration in any environment. In fact, in 2024, 28.2% of full-time employees claimed they worked in a hybrid model. Adapting to these trends has created new challenges like: […]
Higher Productivity Teams voice solutions provide employees with a central hub for business communication and collaboration tools, reducing app switching and increasing efficiency. One study found that MS Teams can increase productivity for each employee by 15 to 25 minutes per day on average, resulting in up to $21 million less spent on labor costs […]
Cloud voice solutions are no longer just a trend. An estimated 70% of businesses will leverage cloud telephony services by the end of 2023,1 so if you have yet to move your business communications to the cloud, it’s likely only a matter of time. Between performance problems like poor audio quality or dropped calls and […]
ebook download The ultimate guide to making Microsoft Teams your business phone system Microsoft Teams continues to rapidly grow as it becomes the industry standard for business phone systems. Today, Microsoft Teams has more than 320 million monthly active users, and that total is expected to keep growing as the company remains committed to improving […]
Cloud Voice has gained popularity as businesses seek more scalable, agile, and cost-effective solutions for their communication needs. Around 61% of CEOs say they plan to switch from traditional phone systems to cloud voice, adding to the 35% of companies already using this flexible technology.1 While VaaS can help companies streamline communications and improve customer […]
Microsoft Teams is more than a household name. Around 130 million commercial Microsoft users now use Teams, so it only makes sense that more businesses want to know if they can use this popular collaboration platform as a voice solution. Since MS Teams offers a complete suite of cloud-based features, including instant messaging, file sharing, and video […]