Office 365 licensing can be complex. Navigating all the available apps, features, and add-ons quickly becomes confusing, especially when considering different voice services. Microsoft offers its own Calling Plan alongside Operator Connect and Direct Routing, two options for bringing your own PSTN carrier. Which license does your company actually need to unlock Operator Connect? Buying… Continue Reading When should you migrate to Operator Connect?
Office 365 licensing can be complex. Navigating all the available apps, features, and add-ons quickly becomes confusing, especially when considering different voice services. Microsoft Teams Phone supports high-quality audio and video conference calls, enhancing virtual meeting experiences, including the integration of conference phones within Microsoft Teams Phone. Microsoft offers its own Calling Plan alongside Operator… Continue Reading What is Microsoft Teams Phone?
The workplace as we know it continues to change almost daily. We’ve seen the rise of remote and hybrid work, global teams, and the need for easy collaboration in any environment. In fact, in 2024, 28.2% of full-time employees claimed they worked in a hybrid model. Adapting to these trends has created new challenges like:… Continue Reading 7 questions you need to answer before choosing a UCaaS platform & provider
Higher Productivity Teams voice solutions provide employees with a central hub for business communication and collaboration tools, reducing app switching and increasing efficiency. One study found that MS Teams can increase productivity for each employee by 15 to 25 minutes per day on average, resulting in up to $21 million less spent on labor costs… Continue Reading The complete guide to connecting Microsoft Teams with a voice solution
Cloud voice solutions are no longer just a trend. An estimated 70% of businesses will leverage cloud telephony services by the end of 2023,1 so if you have yet to move your business communications to the cloud, it’s likely only a matter of time. Between performance problems like poor audio quality or dropped calls and… Continue Reading Is your business ready to switch to cloud telephony services?
Cloud Voice has gained popularity as businesses seek more scalable, agile, and cost-effective solutions for their communication needs. Around 61% of CEOs say they plan to switch from traditional phone systems to cloud voice, adding to the 35% of companies already using this flexible technology.1 While VaaS can help companies streamline communications and improve customer… Continue Reading 5 mistakes to avoid when choosing your Cloud Voice solution
Microsoft Teams is more than a household name. Around 130 million commercial Microsoft users now use Teams, so it only makes sense that more businesses want to know if they can use this popular collaboration platform as a voice solution. Since MS Teams offers a complete suite of cloud-based features, including instant messaging, file sharing, and video… Continue Reading The complete guide to connecting Microsoft Teams with a voice solution
Despite the rise in popularity of digital channels, phones are still the top dog in business communications. 52% of businesses still consider phone calls to be their primary communication tool.1 And as 65% of consumers prefer to call companies over other channels like texting or emailing,2 it’s clear phones aren’t going away anytime soon. Having… Continue Reading How to choose the best Cloud Voice solution for your business
Business leaders worldwide have woken up to the advantages of hybrid work, with an estimated 40.7 million U.S. employees predicted to work remotely by 2025.1 If you want to outpace the competition, it’s time to look beyond legacy technologies and embrace managed cloud services. #1. Comprehensive Cloud Collaboration Tools Are a Must 17% of remote… Continue Reading 3 Managed Cloud Services trends you can’t ignore in 2024
