Despite the rise in popularity of digital channels, phones are still the top dog in business communications. 52% of businesses still consider phone calls to be their primary communication tool.1 And as 65% of consumers prefer to call companies over other channels like texting or emailing,2 it’s clear phones aren’t going away anytime soon.
Having a reliable voice solution is more important than ever, but choosing the right one for your business from the sea of available options can be overwhelming. In this blog, we’ll walk you through the most popular types of phone systems and some key factors to consider when choosing a voice solution for your business.
What Types of Cloud Voice Solutions are Available?
There are several voice solutions available for modern businesses, but the most popular choices include:
On-Prem VoIP Systems
On-prem voice over internet protocol (VoIP) systems are phone systems housed at a physical location. These systems use an organization’s existing network to transmit voice calls over the internet, eliminating the need for copper wires and traditional phone infrastructure.
In an on-prem VoIP system, a physical PBX is installed on-site and connected to the company’s local area network (LAN). While this can be a great choice for businesses with the expertise and resources to manage their own phone system, these systems can be expensive. Additionally, all technical issues are your responsibility, not your provider’s.
Cloud-Based VoIP Systems
Cloud-based VoIP systems are hosted and managed by a third-party provider in the cloud rather than installed and maintained at a business location. Like on-prem VoIP systems, cloud-based systems also use the internet to transmit voice calls and eliminate the need for traditional telephony infrastructure.
With cloud-based VoIP, a voice provider is responsible for setting up and managing your phone system, taking the burden of phone system maintenance off your IT teams’ shoulders. Businesses typically pay a monthly fee or subscription on a per-user basis, so they have more control over communication costs and can easily scale their services up or down as needed.
How Can You Find the Right Cloud Voice Solution for Your Business?
Choosing the right voice solution will ultimately come down to your business’s specific needs. Before you start evaluating solutions, ask the following questions:
- How many employees do we have?
- Do we need to support remote or hybrid workers?
- What communication channels do we use?
- Are there any problem areas in our communications?
- Is our IT staff capable of maintaining an on-site phone system?
If you’re considering a cloud-based voice solution, finding a provider that offers high call quality and uptime is crucial. Make sure to choose a provider that has a proven track record of reliability, along with security measures such as voice data encryption and redundancy.
Momentum: Your Trusted Cloud Voice Provider
Choosing the right voice solution for your business can be complex, but you’re not alone. The experts at Momentum can help you find a cloud voice solution that handles all of your communication needs.
We designed our award-winning cloud voice solution to offer businesses a truly unified communications platform. Built on our industry-leading, geo-redundant voice network, our cloud voice solution delivers cutting-edge features, advanced insight and analytics, and easy administration. Contact Momentum today to learn more.