Cloud voice solutions are no longer just a trend. An estimated 70% of businesses will leverage cloud telephony services by the end of 2023,1 so if you have yet to move your business communications to the cloud, it’s likely only a matter of time.
Between performance problems like poor audio quality or dropped calls and a lack of advanced functionality, legacy on-site phone systems can’t keep up with the needs of modern organizations. Below, we’re sharing five questions to ask when considering if your business should make the switch to a cloud voice solution.
Do You Have a Remote or Hybrid Workforce?
In 2022, 25% of all professional jobs in the U.S. and Canada were remote.2 And with 81% of the workforce predicted to work remotely at least some days each week by 2024,3 providing your work-from-anywhere employees with reliable, flexible communication solutions will remain critical.
Cloud voice solutions, such as unified communications as a service (UCaaS), move all the tools workers need to stay connected to the cloud. Whether your teams are in the office, working remotely, or on the go, they can communicate and collaborate via voice calls, texts, instant messages, video calls, and more using a single platform.
Can Your Phone System Scale With Your Business?
Cloud telephony services can be a game-changer if your business is adding employees, expanding to new locations, or relocating to a bigger headquarters. With cloud telephony, you can easily set up phone numbers for different locations without having to install physical phone lines. This makes scaling your phone system easy and helps to ensure your business stays connected even during the transition.
Can You Provide Service to Customers 24/7?
Today’s consumers expect around-the-clock service, which is where cloud communications come in handy. Many cloud voice providers are finding innovative ways to incorporate AI into their solutions, including chatbots, which allow customers to get quick answers to questions and resolve issues anytime. 64% of people say offering 24/7 support is the biggest benefit of AI-powered chatbots,4 and it’s clear that AI’s usage in cloud communications will only continue to grow.
Does Your Phone System Require Hardware?
Legacy phone systems need specialized hardware that is often expensive to set up and maintain, especially for growing businesses. Cloud telephony services, on the other hand, are highly scalable and cost-effective. Adding or removing numbers doesn’t require making changes to hardware or infrastructure, allowing you to optimize communication costs without impacting the quality of your phone system.
Do You Want More Than Just a Phone System?
Modern cloud voice solutions are more than just phone systems. Thanks to the wide range of features offered through the cloud, 72% of businesses report improved productivity, and 91% say their employees collaborate better.5
Advanced calling features such as IVR (interactive voice response), call analytics, call recording, and call routing can help your teams streamline communication processes and improve customer service. Many cloud telephony services also integrate with popular business tools such as CRM (customer relationship management) systems, helpdesk software, and collaboration tools to boost productivity and workflows.
Get Started With Cloud Telephony Services That Work for Your Business
Cloud voice solutions offer a flexible and cost-effective way to improve business communications – with features that can help you stay competitive in today’s digital age.
If you’re ready to update your phone system, Momentum can help. Our award-winning cloud voice solution is purpose-built to keep modern workforces connected, secure, and efficient – regardless of location. Contact Momentum today to learn more about how our cloud voice can handle all your communication needs.
Sources:
- https://www.uctoday.com/unified-communications/the-hottest-trends-in-ucaas-for-2022/
- https://www.forbes.com/sites/bryanrobinson/2022/02/01/remote-work-is-here-to-stay-and-will-increase-into-2023-experts-say
- https://www.business.att.com/learn/research-reports/is-corporate-america-ready-for-the-future-of-work.html
- https://outgrow.co/blog/vital-chatbot-statistics
- https://www.uctoday.com/unified-communications/ucaas-statistics-the-future-of-remote-work/
