Now more than ever, growing businesses need access to the best possible communication tools to ensure they are delivering value to their customers. If your business is already looking to update its communication systems and equipment, you’ve likely found some information regarding switching to a VoIP-based system. But what is VoIP? And what are the… Continue Reading The pros and cons of VoIP: Should you make the switch?
SIP is making a splash in the business world, especially since over half the workforce in the US is remote. SIP stands for Session Initiation Protocol. It’s a way for people to communicate via the internet, like voice, video, chat, and instant messaging. It’s a crucial aspect of VoIP (Voice over Internet Protocol), like Google… Continue Reading What is Session Initiation Protocol (SIP)?
If you’re reading this post, then it’s likely that you’re ready to start the switch to a specialized Voice over Internet Protocol (VoIP) system to help improve your business’s communications capabilities while cutting costs and creating an effective environment for remote work. With all of the benefits that VoIP can provide, there’s little wonder why… Continue Reading 20+ VoIP features you can’t live without
Many businesses are abandoning traditional analog landline phone services in favor of more modern VoIP communication services. In fact, over 61% of today’s businesses switch to VoIP network services as soon as their previous landline communication contract expires. However, even though VoIP makes managing your business communications more convenient, seamlessly switching your business communication systems… Continue Reading VOIP switching? 6 critical steps to know
A Session Initiation Protocol (SIP) proxy server manages and directs all SIP-based communication packets, like telephony, allowing users to communicate over the network. A SIP proxy server is a robust system for authenticating, encrypting, and delivering voice, video, and messaging communication. SIP servers are a critical component of the Private Branch Exchange (PBX), enabling communication between… Continue Reading What is a SIP Proxy Server? (complete guide)
Video conferencing phone systems have become a staple in businesses across the world. And COVID-19 has only made them more essential. IT leaders are taking a second look at their phone systems. This article will take you through every step of building an architecture that works best for your company. However, upgrading your VoIP system… Continue Reading How you can build the best VoIP architecture for every network type
Many businesses are abandoning traditional analog landline phone services in favor of more modern VoIP communication services. In fact, over 61% of today’s businesses switch to VoIP network services as soon as their previous landline communication contract expires. However, even though VoIP makes managing your business communications more convenient, seamlessly switching your business communication systems… Continue Reading 6 critical steps you need to know when switching to VoIP
Voice over Internet Protocol (VoIP), the revolutionary business technology that allows users to initiate calls over internet connections, has allowed for transaction efficiency between consumers and businesses in many ways. We know that communication is the lifeblood of any business. And in many ways, VoIP technology has changed the way business is conducted in the… Continue Reading What is VoIP QoS? (and how to set it up)
Today, a modern contact center needs to meet customers’ expectations and excel in terms of communication. Customers need you, the provider, to deliver top-notch services on a channel they are most comfortable using. A hosted contact center offers robust solutions to meet those high demanding customer expectations. But, before we dive deeper into any details,… Continue Reading What is a hosted contact center?
Session Initiation Protocol (SIP) has quickly become an important topic for IT departments and businesses that are looking to expand their phone service past a single location. Today’s companies are switching to cloud phone services to better equip their staff with the tools they need to efficiently and effectively communicate in the hybrid workplace. Simply… Continue Reading What is a SIP phone? Is your business missing out?