Higher Productivity Teams voice solutions provide employees with a central hub for business communication and collaboration tools, reducing app switching and increasing efficiency. One study found that MS Teams can increase productivity for each employee by 15 to 25 minutes per day on average, resulting in up to $21 million less spent on labor costs… Continue Reading The complete guide to connecting Microsoft Teams with a voice solution
Cloud services are becoming standard for businesses of all sizes, and phone systems are no exception. The cloud telephony market is expected to reach $51.5 billion by 2032,1 likely due to the increased scalability, security, and cost savings offered by these flexible communication solutions. Cloud computing, with its essential characteristics and value proposition, plays… Continue Reading What is Cloud Voice and why do businesses need it?
Business leaders worldwide have woken up to the advantages of hybrid work, with an estimated 40.7 million U.S. employees predicted to work remotely by 2025.1 If you want to outpace the competition, it’s time to look beyond legacy technologies and embrace managed cloud services. #1. Comprehensive Cloud Collaboration Tools Are a Must 17% of remote… Continue Reading 3 Managed Cloud Services trends you can’t ignore in 2024
It’s no secret that Microsoft Teams has become a significant player in the workplace communication space. Over 90% of Fortune 500 companies are now using Microsoft Teams Phone System, and we expect businesses of all sizes to continue embracing the communications app. Why has Teams Become so Dominant? Part of the rapid adoption is its inclusion in Office… Continue Reading Pros and cons of Microsoft Operator Connect
The modern workplace is remote. According to a survey conducted by Gartner, more than 80% of company leaders plan to permit remote work after the pandemic. Virtual hubs for collaboration, including Microsoft Teams, Slack, and other UCaaS platforms, have played a monumental role in transforming the workplace as we know it. Voice, video, instant messaging,… Continue Reading Everything you need to know about Direct Routing and Microsoft Teams
Voice over Internet Protocol (VoIP), the revolutionary business technology that allows users to initiate calls over internet connections, has allowed for transaction efficiency between consumers and businesses in many ways. We know that communication is the lifeblood of any business. And in many ways, VoIP technology has changed the way business is conducted in the… Continue Reading What is VoIP QoS? (and how to set it up)
Today, a modern contact center needs to meet customers’ expectations and excel in terms of communication. Customers need you, the provider, to deliver top-notch services on a channel they are most comfortable using. A hosted contact center offers robust solutions to meet those high demanding customer expectations. But, before we dive deeper into any details,… Continue Reading What is a hosted contact center?