Luware Nimbus transforms Microsoft Teams into a full-featured contact center, combining **real-time reporting, AI-driven automation, and seamless CRM integrations** to enhance customer experience and streamline operations—all within the Teams environment.
Momentum + Akixi deliver real-time analytics for Microsoft Teams, empowering businesses with seamless insights to optimize performance, enhance customer experience, and drive smarter decision-making.
Microsoft Teams is more than a household name. Around 130 million commercial Microsoft users now use Teams,1 so it only makes sense that more businesses want to know if they […]
Cloud services are becoming standard for businesses of all sizes, and phone systems are no exception. The cloud telephony market is expected to reach $51.5 billion by 2032,1 likely due […]
Business leaders worldwide have woken up to the advantages of hybrid work, with an estimated 40.7 million U.S. employees predicted to work remotely by 2025.1 If you want to outpace […]
It’s no secret that Microsoft Teams has become a significant player in the workplace communication space. Over 90% of Fortune 500 companies are now using Microsoft Teams Phone System, and we expect […]
The modern workplace is remote. According to a survey conducted by Gartner, more than 80% of company leaders plan to permit remote work after the pandemic. Virtual hubs for collaboration, […]
Voice over Internet Protocol (VoIP), the revolutionary business technology that allows users to initiate calls over internet connections, has allowed for transaction efficiency between consumers and businesses in many ways. […]
Today, a modern contact center needs to meet customers’ expectations and excel in terms of communication. Customers need you, the provider, to deliver top-notch services on a channel they are […]