What is VoIP QoS? (and how to set it up)

Voice over Internet Protocol (VoIP), the revolutionary business technology that allows users to initiate calls over internet connections, has allowed for transaction efficiency between consumers and businesses in many ways. We know that communication is the lifeblood of any business. And in many ways, VoIP technology has changed the way business is conducted in the […]

10 best VoIP conference phones for your business

There’s no denying VoIP conference phones play a crucial role in making business communications possible. Whether that’s internally between employees or externally with customers, vendors, or partners, communications are the lifeblood of modern businesses. And while the pandemic changed the way we work forever, business communications are still as important as ever. Employees working at […]

What is a hosted contact center?

Today, a modern contact center needs to meet customers’ expectations and excel in terms of communication. Customers need you, the provider, to deliver top-notch services on a channel they are most comfortable using. A hosted contact center offers robust solutions to meet those high demanding customer expectations. But, before we dive deeper into any details, […]

What is a SIP phone? Is your business missing out?

Session Initiation Protocol (SIP) has quickly become an important topic for IT departments and businesses that are looking to expand their phone service past a single location. Today’s companies are switching to cloud phone services to better equip their staff with the tools they need to efficiently and effectively communicate in the hybrid workplace. Simply […]

What is Primary Rate Interface (PRI)?

Primary Rate Interface, or simply PRI, is a well-established telecommunications technology. We’ve been using it since the 1980s. It provides reliable, concurrent transmissions for voice, video, and data. And while the digital transformation is opening the door to new possibilities, PRI remains a stable and well-loved solution to keep businesses connected. PRI Features The most […]

What is Direct Inward Dialing (DID)?

Optimal and focused communications are the bridge, best defense, and difference between clarity and confusion in the business world. After all, quality, unfiltered communications are critical in the modern workplace. Without communications, the business world would exist in a void and customers would find it difficult to access the support they need. Communication provides a […]

VoIP call routing: A complete guide

By now, you’ve likely heard about VoIP communications. Simply put, VoIP refers to voice communication transmitted via the Internet vs. the physical copper phone lines of the past.  The explosion of VoIP business solutions has revolutionized what it means to take a work call, enabling the work from anywhere movement.  VoIP call routing allows customers […]

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