Can you use Microsoft Teams as a contact center effectively? Yes, and this article will show you how. Discover the core features of using Microsoft Teams as a contact center, understand its limitations, and learn how to boost its capabilities with integrations. Key Takeaways Microsoft Teams transforms into an effective contact center, supporting basic functionalities… Continue Reading Top features and benefits of using Microsoft Teams as a contact center
In the evolving landscape of cloud computing environments, data security and compliance requirements are paramount. For organizations working with the U.S. government or dealing with Controlled Unclassified Information (CUI), understanding the nuances of GCC High is essential. But what exactly is GCC High, and why should it be on your radar? This article delves into… Continue Reading Understanding GCC High: What is GCC High and Why It Matters
In today’s business landscape, organizations are increasingly reliant on cloud applications and services to drive growth, collaboration, and innovation. Experts predict businesses will spend nearly $200 billion on software as a service (SaaS) solutions alone in 2023.[1] But despite their growing popularity, cloud technologies create new challenges for network management. Traditional WANs simply weren’t designed… Continue Reading What is a software-defined WAN?
Microsoft 365 GCC High is a cloud solution tailored for U.S. federal agencies and their partners needing top-level security and compliance. It surpasses other environments in protecting sensitive data, adhering to rigorous standards like DFARS and CMMC. In this guide, we’ll uncover the essential features and compliance advantages of GCC High. Key Takeaways Microsoft 365… Continue Reading GCC High: Essential Guide to Compliance and Security Benefits
By now, you’ve likely heard about VoIP communications. Simply put, VoIP refers to voice communication transmitted via a broadband internet connection instead of the physical copper phone lines of the past. The explosion of VoIP business solutions has revolutionized what it means to take a work call, enabling the work from anywhere movement. VoIP call routing allows customers… Continue Reading VoIP call routing: A complete guide
When you are ready to find the right SIP trunk provider for your business, it’s important for you to understand the costs and considerations for selecting among various SIP trunk providers. Elastic SIP trunking, a scalable and flexible VoIP infrastructure service used by over 50,000 businesses, offers features such as global connectivity, flexible pricing, unlimited… Continue Reading SIP trunking price comparisons (Buyer’s guide)
Video conferencing phone systems have become a staple in businesses across the world. And COVID-19 has only made them more essential. IT leaders are taking a second look at their phone systems. This article will take you through every step of building an architecture that works best for your company. Choosing a reliable VoIP service provider is… Continue Reading Build the best VoIP architecture for every network type
Currently, there are only 915 million PSTNs in the world—the lowest number in the modern century. Broadband telephony, along with VoIP, eliminates the need for traditional circuit-switched networks and offers lower network infrastructure costs and advanced features like unified communications and app integrations. If you want to learn about the future of communications, keep reading.… Continue Reading What is PSTN? (Public Switched Telephone Network)
Higher Productivity Teams voice solutions provide employees with a central hub for business communication and collaboration tools, reducing app switching and increasing efficiency. One study found that MS Teams can increase productivity for each employee by 15 to 25 minutes per day on average, resulting in up to $21 million less spent on labor costs… Continue Reading The complete guide to connecting Microsoft Teams with a voice solution
Here’s a scenario you’re likely familiar with. You just installed a VoIP system and are eager to begin reaping the benefits. There’s one problem. It’s not working correctly. Perhaps you’re experiencing a lot of dropped calls for reasons you can’t explain. Maybe you keep dealing with a cluster of ringing and calling at the same… Continue Reading Essential guide to disable SIP ALG for optimal VoIP performance