3 Managed Cloud Services Trends You Can’t Ignore in 2023
We’re sharing a few trends shaping managed cloud services in the upcoming year to help you tackle the new normal – now and in the future.
Business leaders worldwide have woken up to the advantages of hybrid work, with an estimated 40.7 million U.S. employees predicted to work remotely by 2025.1 If you want to outpace the competition, it’s time to look beyond legacy technologies and embrace managed cloud services.
#1. Comprehensive Cloud Collaboration Tools Are a Must
17% of remote teams say they still have trouble collaborating with coworkers, despite the growing availability of solutions that support mobility, such as unified communications as a service (UCaaS) platforms.
If you haven’t yet, it’s time to look into a modern UCaaS solution to deliver fast, seamless collaboration between your teams, regardless of device or location, via a convenient, all-in-one platform.
#2. Improve Productivity With Virtual Coffee Breaks
Working from home can significantly impact your employees’ mental health. A recent study found that 81% of hybrid workers experience emotional exhaustion, compared to only 68% of exclusively in-person employees.3
Help your hybrid teams combat emotional fatigue by offering virtual coffee breaks over video. Virtual coffee breaks can provide the socialization many work-from-anywhere employees lack, so your staff can return to work with a positive attitude and higher productivity.
#3. More Agile Contact Center Solutions Are in Sight
The rising demand for remote and hybrid work environments calls for more flexible contact center solutions, especially considering 61% of U.S. workers say they would leave their job if another employer offered the option to work remotely full-time.4
Luckily, managed cloud service providers are reimagining contact centers for the new world of work. Today’s cloud-based contact center solutions take the call center out of the office, providing the agile, user-friendly tools your teams need to provide excellent customer service from anywhere.
Your Hybrid Teams in 2023 With Momentum
We’ve implemented thousands of cloud solutions globally, so you can count on Momentum to help you keep your hybrid workforce connected, secure, and efficient. Support your work-from-anywhere staff with our cutting-edge managed cloud services, including:
- Unified Communications – Deliver the features, flexibility, and reliability your hybrid workers need to stay connected and efficient from anywhere with our advanced UCaaS solution.
- Momentum Connect With Webex – Empower your hybrid teams to work together in a secure, fully-integrated platform that includes video, voice, messaging, conferencing, and more.
- Cloud Contact Centers – Manage and optimize customer interactions while providing the flexibility your work-from-anywhere teams depend on with our cloud contact center solutions.
Explore even more managed cloud services trends for 2023 when you download our latest whitepaper. Get your free copy today to gain expert insights into the future of cloud technology and see if your business has the solutions you need to meet your digital transformation goals head-on. Reach out to Momentum to talk about your specific managed cloud services needs.