Business communications are changing to adapt to the way we work with technology. Today we have new needs that didn’t exist on a mainstream level a decade ago. Even before a global pandemic forced the issue, more than 4 million workers worldwide were remote at least part of the time. Between video conferencing, connectivity, and […]
Searching for a business phone service can be challenging. You will want to understand the difference between fixed VoIP and non-fixed VoIP numbers. Voice over Internet Protocol (VoIP) is an exciting new technology that can lower your communication costs as you connect with customers worldwide. There are many differences between these phone services. Here is […]
The workforce is evolving more rapidly than ever. It experienced a gigantic shift when businesses switched to remote work in 2020, and it’s about to undergo another one. With vaccinations being rolled out and the country opening up again, we’re about to be able to return to a normal workplace. But is that what workers […]
The modern workplace is remote. According to a survey conducted by Gartner, more than 80% of company leaders plan to permit remote work after the pandemic. Virtual hubs for collaboration, including Microsoft Teams, Slack, and other UCaaS platforms, have played a monumental role in transforming the workplace as we know it. Voice, video, instant messaging, […]
Are you looking at Microsoft Teams for your business, but want to explore what voice options are available to you? You’re not alone in this struggle. The rise of Microsoft Teams has been rapid thanks to the shift to remote work. What was once an interesting idea when first unveiled in 2016 is now the […]
Primary Rate Interface, or simply PRI, is a well-established telecommunications technology. We’ve been using it since the 1980s. It provides reliable, concurrent transmissions for voice, video, and data. And while the digital transformation is opening the door to new possibilities, PRI remains a stable and well-loved solution to keep businesses connected. PRI Features The most […]
Are you overwhelmed by too many inbound calls? Or, are you trying to streamline the process of who receives which calls? That’s where call routing comes in. Call routing is the capability to ensure customers talk to precisely the right person they should without excessive hold times or call transfers. How Does Call Routing Work? […]