How to optimize business communications with Teams Phone using call quality dashboards & Microsoft solutions High-quality calls are the expectation today. Anything less isn’t good enough. Ensuring top-notch call quality […]
Can you use Microsoft Teams as a contact center effectively? Yes, and this article will show you how. Discover the core features of using Microsoft Teams as a contact center, […]
It’s been three years since the start of the COVID-19 pandemic. While the past few years may feel like a fever dream, IT leaders haven’t forgotten how challenging it was […]
Business leaders worldwide have woken up to the advantages of hybrid work, with an estimated 40.7 million U.S. employees predicted to work remotely by 2025.1 If you want to outpace […]
It’s no secret that Microsoft Teams has become a significant player in the workplace communication space. Over 90% of Fortune 500 companies are now using Microsoft Teams Phone System, and we expect […]
The modern workplace is remote. According to a survey conducted by Gartner, more than 80% of company leaders plan to permit remote work after the pandemic. Virtual hubs for collaboration, […]
Voice over Internet Protocol (VoIP), the revolutionary business technology that allows users to initiate calls over internet connections, has allowed for transaction efficiency between consumers and businesses in many ways. […]
Your contact center is the beating heart of your customer service operations. You need to make sure it’s equipped to handle customer needs. There’s a lot that goes into that, […]