How to optimize business communications with Teams Phone using call quality dashboards & Microsoft solutions High-quality calls are the expectation today. Anything less isn’t good enough. Ensuring top-notch call quality is critical for both productivity and customer satisfaction. Microsoft’s Call Quality Dashboard (CQD), when integrated with tools like Power BI and Teams Phone, offers powerful […]
Can you use Microsoft Teams as a contact center effectively? Yes, and this article will show you how. Discover the core features of using Microsoft Teams as a contact center, understand its limitations, and learn how to boost its capabilities with integrations. Key Takeaways Microsoft Teams transforms into an effective contact center, supporting basic functionalities […]
It’s been three years since the start of the COVID-19 pandemic. While the past few years may feel like a fever dream, IT leaders haven’t forgotten how challenging it was to set up systems and cloud communication tools to support employees working from home. Hastily-made decisions resulted in ill-fitting solutions, but many businesses managed to […]
Business leaders worldwide have woken up to the advantages of hybrid work, with an estimated 40.7 million U.S. employees predicted to work remotely by 2025.1 If you want to outpace the competition, it’s time to look beyond legacy technologies and embrace managed cloud services. #1. Comprehensive Cloud Collaboration Tools Are a Must 17% of remote […]
It’s no secret that Microsoft Teams has become a significant player in the workplace communication space. Over 90% of Fortune 500 companies are now using Microsoft Teams Phone System, and we expect businesses of all sizes to continue embracing the communications app. Why has Teams Become so Dominant? Part of the rapid adoption is its inclusion in Office […]
The modern workplace is remote. According to a survey conducted by Gartner, more than 80% of company leaders plan to permit remote work after the pandemic. Virtual hubs for collaboration, including Microsoft Teams, Slack, and other UCaaS platforms, have played a monumental role in transforming the workplace as we know it. Voice, video, instant messaging, […]
Voice over Internet Protocol (VoIP), the revolutionary business technology that allows users to initiate calls over internet connections, has allowed for transaction efficiency between consumers and businesses in many ways. We know that communication is the lifeblood of any business. And in many ways, VoIP technology has changed the way business is conducted in the […]
Today, a modern contact center needs to meet customers’ expectations and excel in terms of communication. Customers need you, the provider, to deliver top-notch services on a channel they are most comfortable using. A hosted contact center offers robust solutions to meet those high demanding customer expectations. But, before we dive deeper into any details, […]