Today, a modern contact center needs to meet customers’ expectations and excel in terms of communication. Customers need you, the provider, to deliver top-notch services on a channel they are most comfortable using. A hosted contact center offers robust solutions to meet those high demanding customer expectations. But, before we dive deeper into any details, […]
Session Initiation Protocol (SIP) has quickly become an important topic for IT departments and businesses that are looking to expand their phone service past a single location. Today’s companies are switching to cloud phone services to better equip their staff with the tools they need to efficiently and effectively communicate in the hybrid workplace. Simply […]
Primary Rate Interface, or simply PRI, is a well-established telecommunications technology. We’ve been using it since the 1980s. It provides reliable, concurrent transmissions for voice, video, and data. And while the digital transformation is opening the door to new possibilities, PRI remains a stable and well-loved solution to keep businesses connected. PRI Features The most […]
Optimal and focused communications are the bridge, best defense, and difference between clarity and confusion in the business world. After all, quality, unfiltered communications are critical in the modern workplace. Without communications, the business world would exist in a void and customers would find it difficult to access the support they need. Communication provides a […]
If you want a crystal-clear call that only requires an internet connection, think about Voice over Internet protocol (VoIP). With these codecs, you can have reliable and cost-effective calling for your business. Choosing the right codecs is vital for your enterprise. Here are a few things that you need to know about VoIP and these […]
