Many businesses are abandoning traditional analog landline phone services in favor of more modern VoIP communication services. In fact, over 61% of today’s businesses switch to VoIP network services as soon as their previous landline communication contract expires. However, even though VoIP makes managing your business communications more convenient, seamlessly switching your business communication systems… Continue Reading 6 critical steps you need to know when switching to VoIP
It’s essential that people make the best decisions when selecting their communications equipment, especially in the modern era of remote working and with the ever-growing reliance on technology to keep businesses connected and efficient. However, these decisions can be tricky since so many brands, providers, and styles are available to choose from. How is a… Continue Reading What is a VoIP PABX system? Key features of PABX you’ll want to know
Voice over Internet Protocol (VoIP), the revolutionary business technology that allows users to initiate calls over internet connections, has allowed for transaction efficiency between consumers and businesses in many ways. We know that communication is the lifeblood of any business. And in many ways, VoIP technology has changed the way business is conducted in the… Continue Reading What is VoIP QoS? (and how to set it up)
There’s no denying VoIP conference phones play a crucial role in making business communications possible. Whether that’s internally between employees or externally with customers, vendors, or partners, communications are the lifeblood of modern businesses. And while the pandemic changed the way we work forever, business communications are still as important as ever. Employees working at… Continue Reading 10 best VoIP conference phones for your business
Today, a modern contact center needs to meet customers’ expectations and excel in terms of communication. Customers need you, the provider, to deliver top-notch services on a channel they are most comfortable using. A hosted contact center offers robust solutions to meet those high demanding customer expectations. But, before we dive deeper into any details,… Continue Reading What is a hosted contact center?
Session Initiation Protocol (SIP) has quickly become an important topic for IT departments and businesses that are looking to expand their phone service past a single location. Today’s companies are switching to cloud phone services to better equip their staff with the tools they need to efficiently and effectively communicate in the hybrid workplace. Simply… Continue Reading What is a SIP phone? Is your business missing out?
Primary Rate Interface, or simply PRI, is a well-established telecommunications technology. We’ve been using it since the 1980s. It provides reliable, concurrent transmissions for voice, video, and data. And while the digital transformation is opening the door to new possibilities, PRI remains a stable and well-loved solution to keep businesses connected. PRI Features The most… Continue Reading What is Primary Rate Interface (PRI)?
Optimal and focused communications are the bridge, best defense, and difference between clarity and confusion in the business world. After all, quality, unfiltered communications are critical in the modern workplace. Without communications, the business world would exist in a void and customers would find it difficult to access the support they need. Communication provides a… Continue Reading What is Direct Inward Dialing (DID)?