Primary Rate Interface, or simply PRI, is a well-established telecommunications technology. We’ve been using it since the 1980s. It provides reliable, concurrent transmissions for voice, video, and data. And while […]
Optimal and focused communications are the bridge, best defense, and difference between clarity and confusion in the business world. After all, quality, unfiltered communications are critical in the modern workplace. […]
Call centers need a way to efficiently and effectively direct calls. Otherwise, their agents can quickly end up overwhelmed. That’s where call routing. With call routing, a contact center can […]