Bring powerful AI capabilities to Microsoft Teams
Make every Microsoft Teams meeting, message, and call count with Microsoft’s sophisticated, enterprise-ready AI.
Enhance communication, collaboration and productivity with Copilot
Host smarter meetings
Summarize talking points and clarify complex topics during meetings. Stay focused on the conversation and keep everyone up to speed with accurate live transcription.
Enhance creativity and productivity
Access intelligent, context-sensitive recaps of your meetings at any time. Brainstorm based on past meetings while generating new content ideas through targeted prompts.
Cultivate a better customer experience
Analyze customer feedback across multiple channels and deliver personalized interactions. Optimize your service delivery through insights into customer relationships.
Bring enterprise-grade calling to Microsoft Teams
Meeting management
Organize, schedule, and summarize Microsoft Teams meetings via automated meeting management, including reminder emails.
Office 365 integration
Copilot is fully integrated with Microsoft’s other Office 365 products to ensure your workflows remain uninterrupted.
Real-time call assistance
Stay focused on your conversation while automatically taking notes that drill down to your main discussion points.
Content generation
Write emails, meeting recaps, and more with Copilot’s content generation capabilities.
Translations
Break down language barriers and improve communication with automatic translation.
Idea generation
Use Copilot as a powerful brainstorming tool and come up with new ideas based on what you already know.
Prompt creation
Once a meeting concludes, Copilot analyzes the meeting transcript to generate responses to common prompts.
Secure communication
Copilot is designed with security in mind, so you can make the most of its powerful features without worrying about your data.
Tailored insights
Through Office 365 integration, Copilot learns to generate insights based on your business’s content, context, and strategies.
Teams Copilot frequently asked questions
Microsoft 365 Copilot is an AI-powered assistant that uses large language models (LLMs), including GPT-4, to help users work more efficiently across Microsoft 365 apps. Within Teams, Copilot can summarize chats and meetings, generate suggested or follow-up actions, draft messages, posts, and replies, and surface relevant documents and data across Microsoft 365.
Copilot continues to evolve daily. Organizations can use it to automate meeting recaps, action items, message drafting, information retrieval, and scheduling. However, new features and use cases are being frequently developed.
Enabling Copilot in Microsoft Teams requires a valid Microsoft 365 or Office 365 license with Copilot access. This feature can be turned on in the Microsoft 365 Admin Center. Remember, your IT teams should define permissions and policies for usage, data access, and security specific to Copilot. Once activated, users will see Copilot icons and prompts within Teams channels, chats, and meeting windows.
Microsoft has indicated that Microsoft 365 Copilot will be a paid add-on (an additional cost) for eligible M365 enterprise customers. The exact pricing and packaging are subject to change.
You can see the latest Copilot pricing here.
Copilot can summarize meeting content but does not replace existing Teams meeting recording or transcription features. It uses data from the real-time meeting chat, shared files, and existing Teams transcripts (if enabled). You can still use standard Teams Meeting Recording for a full audio/video recording, while Copilot focuses on generating helpful summaries and insights. Copilot’s summaries should not be seen as a replacement for a compliance-specific solution like Compliance Call Recording for Teams.
Copilot inherits the enterprise-grade security and compliance commitments of Microsoft 365. Key details include data segregation for each tenant (prompts and files are not used to train the underlying AI model, role-based access control, and compliance with standards like HIPAA, GDPR, SOC 2, and more.
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It's time to embrace the era of AI-powered productivity
Improve productivity both during and outside of meetings by introducing powerful, purpose-built AI to Microsoft Teams. We’ll help you get started.
Achieve high service levels with advanced voice analytics for Microsoft Teams
Achieve high service levels with advanced voice analytics for Microsoft Teams
Identify calling patterns, pinpoint bottlenecks, and optimize call management with comprehensive call reporting for Microsoft Teams.
Simple, comprehensive call tracking and analytics
Address call abandonment
Reduce customer dropoff, recover potential lost revenue and improve customer service by reporting and following up on abandoned calls with a single click.
Ensure regulatory compliance
Comply with industry regulations such as PCI-DSS, HIPAA, and the GDPR with comprehensive, auditable reports protected by end-to-end encryption.
Broad product portfolio
Combine integrated call reporting with a diverse selection of synergistic products and services, including intelligent recording, SD-WAN, Operator Connect, Teams Voice, and more.
Trusted by 30,000+ locations globally
How to make Microsoft Teams your all-in-one phone system
Future-proofing your phone system is easy with Microsoft Teams. Download our quick guide and learn your options and the exact steps you can take to make the transition to a Teams-based phone system.
Enable data-driven insights into your Microsoft Teams communications
Sophisticated analytics
Analyze call handling, wait time, processes, and more with powerful analytics functionality.
High-touch support
Keep your systems online with an expert vendor that offers comprehensive 24×7 support.
More effective calling
Easily calculate call resolution time, analyze wait time, and optimize call handling.
Real-time visibility
See calls in progress, view live call activity within your phone system, and link recordings to CRM data.
Historical call list
Define and search for call information based on a wide range of characteristics with intelligent segmentation.
Efficient management
Manage the entirety of your Team’s Voice deployment with a single, unified administrative portal.
Drive new insights from your Microsoft Teams call data
Turn your call data into powerful insights to create a winning customer experience. Momentum makes it easy to add enhanced call reporting to Microsoft Teams.
- No new hardware or software required
- Wallboards, analytics, call recordings, and more in a single interface
- Streamline processes and workflows
- Compatible with PC, Linux, MacOS, and mobile devices
Engage with Momentum
Momentum empowers your business with the tools it needs to thrive. Enhance productivity and drive growth with custom solutions for connectivity, communication, engagement, and more.
Explore Momentum’s other engagement solutions
Don’t need call reporting? Check out some of our other analytics and enterprise solutions.
Teams Call Reporting frequently asked questions
A Momentum Teams Call Reporting solution provides detailed insights into your organization’s Teams-based call activities. It enables you to track and analyze metrics like average wait times, longest wait, average call duration, abandoned calls, average answer time, and many other call metrics designed to provide insights into your service quality.
Adding call reporting to Teams gives you visibility into call metrics, quality of service provided, and other real-time metrics. These insights help your teams identify calling patterns, identify areas of improvement, and develop effective call management strategies.
A Microsoft Teams Call Reporting solution collects call metrics for PSTN calls (inbound and outbound), peer-to-peer (P2P) calls, meetings, and external calls.
Our Teams Call Reporting solution tracks several key call metrics, delivering comprehensive reporting for historical call lists, unreturned/lost calls, calls by a specific number, calls by DID, calls by specific times and days of the week, and more.
Basic call reporting capabilities are often included in Microsoft 365 E5 or can be accessed through the Teams Admin Center for organizations with Teams Phone licenses. However, more advanced reporting or third-party reporting solutions like the one we offer do have an additional subscription cost.
Yes. Teams Call Reporting lets you view calls at the global, department, location, or individual user level. This granular breakdown helps troubleshoot issues for specific users, analyze user adoption, and optimize resource allocation or training programs based on actual usage patterns.
Yes, you can. Our Call Reporting solution lets you schedule pre-defined reports by email daily, weekly, and monthly. These reports can help you improve quality management.
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Add better call tracking, reporting, and management with Momentum
Improve service and enable smarter decision making with a comprehensive call tracking solution designed for Microsoft Teams.
Unleash the full potential of Microsoft Teams
Transform Microsoft Teams into an all-in-one solution for communication, collaboration, customer insights, and more.
Leverage real-time, advanced analytics
Achieve full visibility into your calls and generate actionable insights to improve decision-making, staffing, and agent training.
Experience simple security and compliance
Protect your communications with Microsoft’s infrastructure and automatically record and save calls to streamline compliance.
Adapt to evolving customer expectations
Deliver deeply personalized omnichannel experiences to customers by integrating your systems and processes into Microsoft Teams.
Unlock new insights from your business communications
Uncover more business value from your engagement metrics
Take advantage of Momentum’s extensive experience managing Microsoft Teams deployments to improve productivity, enhance communication, and increase collaboration.
Momentum is one of the leading managed service providers in the world where Microsoft products and services are involved, with a direct connection into Microsoft's network and a long-standing integration with Microsoft Teams.
Microsoft Teams is far more than an industry-leading collaboration tool. Through Momentum's offerings, your business can leverage Teams to optimize call management, streamline communication, and achieve the highest level of service.
Enjoy the peace of mind that comes with knowing you've 24x7x365 access to support from one of the leading global experts in Microsoft Teams. We've worked with Microsoft for over a decade — and we know exactly how you can best leverage it.
Incorporate advanced features like analytics and AI with copilot while enabling no-code automation and third-party integration with a wide selection of applications, platforms, and tools, including Momentum's comprehensive solutions portfolio.
Combine Microsoft's infrastructure with Momentum's redundant, sophisticated network for unmatched stability and reliability — as well as access to 200+ global points of presence.
Explore our engagement solutions
Send and receive faxes in Microsoft Teams
Use Microsoft Teams as a compliant, flexible, and full-featured virtual fax machine. Reduce overhead by eliminating fax machine service calls and using the same number for fax, voice, and SMS.
- Keep all documents safe and accessible within Microsoft Teams
- Send and receive documents from anywhere on any device
- Fax manually or schedule in advance with fax-to-mail integration and PDF support
Add text messaging to your Teams solution
Send and receive SMS messages from partners, customers, and vendors in Microsoft Teams. Empower customer-facing teams with a native integration that supports two-way texting, P2P, and A2P.
- Keep business communications and management in a single, centralized platform
- Start texting immediately with only a number and a Microsoft Teams license
- Send and receive texts through a desktop app, mobile app, or web interface
Contact Center
Empower agents by deploying a feature-rich contact center directly within Microsoft Teams.
Compliance Call Recording
Add AI-powered compliance call recording to your Microsoft Teams phone system.
Attendant Console
Make call management easy by adding a powerful Attendant Console to Microsoft Teams.
Call Analytics
Integrate detailed call analytics to Microsoft Teams without additional hardware or software.
Bring powerful AI capabilities to Microsoft Teams
Contact Center
Empower agents by deploying a feature-rich contact center directly within Microsoft Teams.
Compliance Call Recording
Add AI-powered compliance call recording to your Microsoft Teams phone system.
Attendant Console
Make call management easy by adding a powerful Attendant Console to Microsoft Teams.
Call Analytics
Integrate detailed call analytics to Microsoft Teams without additional hardware or software.
Grow with confidence with a network that’s built differently
Unleash high performance global connectivity
Get up to speed with global connectivity and networking solutions.
Make it easy for your team to connect and collaborate
Enable collaboration and find your path to Microsoft Teams.
Harness the full potential of Microsoft Teams
Unleash the full potential of Microsoft Teams with analytics and AI.
Transforming internal communication across hundreds of locations worldwide
Discover how International Car Wash Group (ICWG) leverages Momentum’s cloud voice solution to streamline communication and collaboration across more than 890 locations in 14 countries.
Get more value out of Microsoft Teams
Add advanced features to Microsoft Teams to enable secure collaboration and data-driven decision making.
Start making calls in Teams today with Operator Connect
Register for your free 14-day Operator Connect trial and turn Microsoft Teams into your dedicated business calling solution.
Your free trial includes:
- 5 local numbers to test
- Support for up to 5 users
- Includes tenant pairing
- Help with tenant pairing, number activation, and user assignment
* All test numbers must be returned at the end of the trial. Not available in specific rate centers.
Register
Unlock the full potential of Microsoft Teams
Turn Microsoft Teams Operator Connect into your business phone solution
Simplify calling by using any Microsoft Teams-enabled device for inbound and outbound calls. Available on both desktop and mobile.
Go from setup to fully operational in minutes with Operator Connect
Start making calls quickly with a seamless onboarding process. Register, provision and assign phone numbers in minutes.
Operator Connect is one platform for managing users and call flows
Self-managed or fully managed. Momentum Operator Connect for Microsoft Teams lets you manage your phone numbers, users, and call flows in one place.
Work with a proven Microsoft Operator Connect provider
Discover how easy adding feature-rich PSTN calling to Microsoft Teams can be with the right partner.
Leave the infrastructure to your operator
You never have to worry about infrastructure. Your operator manages PSTN calling, Session Border Controllers (SBCs), and more.
Quickest way to add dial tone to Teams
Configuring and deploying Operator Connect is fast, thanks to automated onboarding and a single dashboard for managing the solution.
High-touch support and reliability
Take advantage of a shared service level agreement that blends one-to-one connectivity and technical support from your operator with additional help from Microsoft.
How your 14-day free trial works
We’ve made it really easy for you to get hands-on with Operator Connect before committing. Here’s how your 14-day trial works.
- Fill out the form to get in touch with our Operator Connect team.
- Join a quick onboarding call to get your Operator Connect activated.
- Start making phone calls in Microsoft Teams
Why Teams Operator Connect
- Non-Profit and Education Discounts
- Integrates with CRMs
- Included Recording and Transcription
- Call Groups and Queues
- Use Physical Phones and Mobile/PC
- Texting, Contact Center, Faxing, Analog Lines
- Single Bill
- Single Support for Teams and Telco
- Lowers Costs for SMB and Enterprise
Start making calls in Microsoft Teams today
Simplify calling by using any Microsoft Teams-enabled device for inbound and outbound calls. Available on both desktop and mobile.
Add flexible and compliant faxing to Microsoft Teams
Fully compliant
Momentum Teams Faxing solution meets healthcare and finance compliance requirements and security standards.
Fax from anywhere
Empower your team to send and receive faxes from anywhere and at any time using a desktop, tablet, smartphone, or fax machine.
Reduce overhead
Use less paper and ink, eliminate fax machine service calls, analog lines and gain back hours of productivity back.
Effortlessly share, send, and store documents within Microsoft Teams
Receive external faxes
Effortlessly receive faxes from external sources directly into your Microsoft Teams environment.
Manage in Teams
Both individuals and groups can send and receive faxes through the fax application.
Groups or individuals
Increase productivity, flexibility, and autonomy with a comprehensive suite of self-service tools and features accessible from entirely within Microsoft Teams.
Send Faxes
Easily send faxes to external recipients directly from Microsoft Teams, eliminating the need for separate fax machines or software.
Store in Sharepoint
Automatically store all fax communications securely in SharePoint, ensuring easy retrieval and compliance with document management policies.
Modernize how your business faxes with Teams faxing
Replace your outdated fax machine with a secure and full-featured cloud fax solution, accessible entirely within Microsoft Teams.
Add flexible and compliant faxing to Microsoft Teams
Transform Microsoft Teams into a secure, full-featured virtual fax machine — no additional hardware or software required.
Enable full-featured faxing in Microsoft Teams
Best-in-class Microsoft security
Keep all your essential documents in Microsoft OneDrive/SharePoint, supported by data loss prevention tools that ensure compliance with even the strictest regulations.
A fully integrated experience
Empower your staff to send and receive faxes from anywhere and anytime within Microsoft Teams — including via smartphone.
Build your own workflows
Effortlessly create custom, automated processes for faxes ranging from labeling files to full integration with Salesforce.
Trusted by 30,000+ locations globally
How to make Microsoft Teams your all-in-one phone system
Future-proofing your phone system is easy with Microsoft Teams. Download our quick guide and learn your options and the exact steps you can take to make the transition to a Teams-based phone system.
The future of faxing in Microsoft Teams
Compliant security
Our Teams Faxing solution adheres to the highest security standards, and we don’t retain any of your data.
Legacy support
Automatically create files in SharePoint whenever you send a fax to Teams from any physical device.
Call detail records
All faxes you send and receive are automatically saved into a CSV file for auditing purposes.
Unmatched flexibility
Use existing numbers or new toll-free numbers, then fax manually or schedule in advance.
Microsoft SSO
Allow your users to authenticate with Microsoft 365 credentials to enable seamless, secure SSO.
PDF support
Receive faxes as PDF files within Microsoft teams, then send and share those faxes to any other device.
Make sending a fax as easy as sending an email
Keep communication lines free, improve efficiency, and enhance productivity by enabling faxing directly within Microsoft Teams. Provide employees with a familiar, intuitive interface supported by best-in-class Microsoft security and the full Microsoft 365 ecosystem.
- Full HIPAA compliance
- Fax-to-mail integration options
- Easily block spam numbers
- 24/7 high-touch support
Enabling better communication and collaboration
Momentum empowers your business with the tools it needs to thrive. Enhance productivity and drive growth with custom solutions for connectivity, communication, engagement, and more.
Explore Momentum’s other engagement solutions
Looking for more than compliance-based recording? There are plenty of other ways Momentum can help — check out some of our other solutions below.
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Brighton Jones FinancialModernize how your business faxes with Teams faxing
Modernize how your business faxes with Teams faxing
Replace your outdated fax machine with a secure and full-featured cloud fax solution, accessible entirely within Microsoft Teams.
Send and receive text messages directly in Microsoft Teams
Make it easy to send and receive text messages from customers, partners, and vendors within Microsoft Teams.
Maximize your reach, impact, and productivity with Teams-based texting
Consolidate your communications with a native mobile texting experience for Microsoft Teams. Host meetings, chat internally, make calls, and send texts directly from Microsoft Teams — all while enabling customers to reach you through the channels that work best for them.
- Leverage Native Teams integration
- Accessible via desktop app, mobile app, or web interface
- Enable person-to-person texting
- Establish a single point of contact for customers
Trusted by 30,000+ locations globally
How to make Microsoft Teams your all-in-one phone system
Future-proofing your phone system is easy with Microsoft Teams. Download our quick guide and learn your options and the exact steps you can take to make the transition to a Teams-based phone system.
Reach more customers with native Teams text messaging
P2P & A2P options
Use our texting solution to support both high volume commercial texting and lower volume peer-to-peer SMS.
Easy setup
All you need to start texting is a number and a Teams license. Momentum will take care of the rest.
Curated service portfolio
Access a diverse selection of products covering everything from Teams to connectivity and collaboration.
High-touch support
Count on 24×7 support from experts who’ve worked with Microsoft for over a decade.
One place for everything
Facilitate efficiency and productivity by keeping all business communications on a single platform.
Simple administration
Easily manage everything via a centralized administration portal with advanced analytics features.
Build stronger customer relationships through SMS
Texting remains one of the fastest and most popular methods of communication — and the preferred way for customers to connect with your business. Momentum helps you keep the conversation going by enabling:
- Considerably faster response time and higher open rate compared to email
- Streamlined customer care, updates, and support
- Two-way messaging to empower customer-facing teams
- A single pane of glass for all business communication
Engage with Momentum
Momentum empowers your business with the tools it needs to thrive. Enhance productivity and drive growth with custom solutions for connectivity, communication, engagement, and more.
Explore Momentum’s other engagement solutions
Don’t need SMS texting for Teams? Check out some of our other analytics and enterprise solutions.
Teams Texting frequently asked questions
Momentum’s Teams Texting solution lets you send and receive SMS messages directly within the Teams interface. Instead of using a separate phone or messaging application, you can communicate via text with customers, partners, and colleagues from your Teams account.
Momentum’s Teams Texting works just like regular SMS. You can send, receive, and manage conversations directly within Teams.
Our Teams Texting solution supports a variety of texting scenarios. These include 1:1 SMS and team texting to numbers with a shared identity, sending the same SMS to a group of recipients, and 2FA codes and other transactional messages.
Enabling Microsoft Teams Texting does require an active Teams or Microsoft 365 license to use Teams. Additionally, activating this feature requires an active subscription with Momentum for our Teams Texting solution.
Yes, many providers support phone number porting or BYON (Bring Your Own Number), so you can use an existing business number (local or toll-free) to send and receive text messages. Alternatively, you can obtain new numbers for dedicated SMS lines if needed.
Yes, it does. Our texting solution supports images, videos, and longer text messages.
Yes. All messages are encrypted in transit. Additionally, users must have texting enabled to use it. All data is stored in Azure, ensuring compliance with HIPAA, GDPR, and other industry regulations.
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Brighton Jones FinancialBring native two-way text messaging to Microsoft Teams
Bring native two-way text messaging to Microsoft Teams
Communicate with your customers over their preferred device and channel by integrating intuitive, seamless mobile texting into Microsoft Teams with Momentum.
Enhance call and queue management in Microsoft Teams
Upgrade your operators and reception teams with an intuitive attendant console that leverages Microsoft Teams to improve productivity and communication.
Improve productivity, efficiency, and decision making for operators
Empower your operators and agents to more effectively manage customer interactions across every one of your channels — all without leaving Microsoft Teams. Maximize the value of your existing contact center investment and Teams licenses with a powerful, user-friendly attendant console.
- Easy installation and implementation
- Add one-click call routing
- Native Microsoft Teams integration
- Comprehensive call management and control
Trusted by 30,000+ locations globally
How to make Microsoft Teams your all-in-one phone system
Future-proofing your phone system is easy with Microsoft Teams. Download our quick guide and learn your options and the exact steps you can take to make the transition to a Teams-based phone system.
Build strong customer relationships with the Teams dashboard
Modern UI
Provide operators with a uniform, comprehensive view of calls and connections from a single pane of glass.
Easy integration
Easily connect your Teams Attendant console to any existing contact center platform.
Intelligent automation
Enhance productivity by automating manual workflows and monitoring of elements like hook state and presence.
High-touch support
Enjoy peace of mind with 24x7x365 support from experts who’ve worked with Microsoft for over a decade.
Fully customizable
Build a console that meets your operators’ needs with extensive personalization and customization options.
Reliable architecture
Our carrier-grade network works with Microsoft’s robust cloud to ensure access from anywhere with a connection.
Give your agents the tools they need to thrive
Increase engagement, empower your people, and unleash the full potential of your high volume operators entirely through Microsoft Teams. Improve customer engagement and productivity through a fully-optimized contact center easy with features that include:
- One-touch contact management
- Efficient, professional call handling and distribution
- Intelligent optimization and automation
- Comprehensive suite of self-service features and tools
Engage with Momentum
Momentum empowers your business with the tools it needs to thrive. Enhance productivity and drive growth with custom solutions for connectivity, communication, engagement, and more.
Explore Momentum’s other engagement solutions
Interested in other ways Momentum can help your business operate more intelligently? Check out some of our other analytics and enterprise solutions.
Teams Attendant Console frequently asked questions
The Teams Attendant Console is an embedded interface designed for receptionists, operators, and administrative staff handling high volumes of incoming calls. It provides advanced call handling features—such as transferring, parking, and queue management—within the Microsoft Teams environment, enabling more efficient and professional call management.
Attendant Console solutions typically integrate seamlessly with Microsoft’s Graph APIs and Teams calling interfaces. Once configured, the solution accesses Teams call queues, user presence data, and phone system settings to provide a consolidated view of active calls, contacts, and availability—all within the familiar Teams experience.
The Attendant Console includes standard features like real-time directories, drag-and-drop transfers, call parking and retrieval, customizable greetings, busy lamp fields, advanced search, and more.
Yes. The Attendant Console solution is compatible with Microsoft Calling Plans, Operator Connect, and Direct Routing. The solution should be able to handle inbound and outbound calls regardless of how PSTN connectivity is provided, as long as Teams is your core calling platform.
Requirements vary, but generally, you need a Microsoft 365 or Office 365 license that includes Teams, a phone system license (part of E5 or add-on for E3/E1), PSTN connectivity through Operator Connect or Direct Routing, and a dedicated Attendant Console license/subscription.
Absolutely. The Teams Attendant Console can be deployed to multiple users who share call-handling responsibilities. They can monitor the same call queues, collaborate on transfers, and see each other’s availability in real-time, improving overall responsiveness to inbound calls.
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Brighton Jones FinancialMake every call count with a modern attendant console
Make every call count with a modern attendant console
Extend both Microsoft Teams and your contact center with intelligent task routing, automation, call handling and more with Momentum.
Revolutionize customer service with a Microsoft Teams powered contact center
Add flexible call flow management and routing, drive increased productivity, and enhance customer satisfaction with Momentum’s innovative Contact Center solutions for Microsoft Teams.
Take full control of your customer journey with Microsoft Teams
Improve engagement
Create a unified, optimized, and consistent experience for your customers. Build stronger customer relationships through better communication and personalization.
Empower employees
Increase productivity, flexibility, and autonomy with a comprehensive suite of self-service tools and features accessible from entirely within Microsoft Teams.
Enhance operations and decision-making
Streamline workflows with intelligent optimization and gain insights into contact center performance through powerful reporting and analytics.
Trusted by 30,000+ locations globally
How to future-proof your contact center for next-level customer engagement in Microsoft Teams
Download our ebook and learn how to optimize and future-proof your contact center using Microsoft Teams’ powerful capabilities.
Unify customer interactions and make better decisions
Advanced call routing
Configure multiple transfer options then route each caller to their destination with a single click.
Contact management
Quickly and easily find colleagues with advanced contact search, presence, and calendar insights.
Call distribution
Decrease wait times by getting callers to the correct agents with skill-based call distribution.
Intuitive workflows
Easily configure and manage call flows with a GUI-based editor without the need for additional IT resources and support.
Business intelligence
Generate in-depth insights by automatically pulling contact center data into analytics tools such as Tableau, SAS, or Oracle.
Easy integration
Enable no-code automation and third-party integration with a range of platforms, tools, and business applications.
Connect with your customers at every touchpoint
Provide contact center staff with a suite of intuitive communication and productivity tools designed to enhance both their capabilities and the customer experience. With intelligent business process automation, advanced analytics, and seamless integration, Momentum offers benefits that include:
- Native Microsoft Teams integration
- Access to a broad portfolio of synergistic products and services
- Full visibility into customers, agents, and interactions.
- A single source of truth for customer data
Engage with Momentum
Momentum empowers your business with the tools it needs to thrive. Enhance productivity and drive growth with custom solutions for connectivity, communication, engagement, and more.
Explore Momentum’s other engagement solutions
Interested in other ways Momentum can help your business operate more intelligently? Check out some of our other analytics and enterprise solutions.
Teams Contact Center frequently asked questions
The Microsoft Teams Contact Center solution unifies the familiar Teams phone system experience with popular contact center functionality, including voice, messaging, collaboration, and agent management. It lets organizations handle inbound and outbound customer interactions (calls, chats, etc.) directly within the Teams interface, providing seamless connectivity with the rest of the Microsoft 365 suite.
Most certified Microsoft Teams Contact Center solutions use Microsoft’s calling and collaboration APIs to integrate directly with Teams. Agents can manage all customer interactions—voice, chat, emails—through Teams channels or specialized apps within Teams. This setup ensures that call control, presence, and customer data can be accessed and synchronized in real time without requiring multiple disjointed systems.
The licensing requirements may vary depending on the provider, your organization’s existing Microsoft licensing, and the functionality you need (e.g., call recording, analytics, advanced routing). Generally, you will need:
- A Microsoft 365 (Teams-enabled) license for each agent.
- Microsoft Phone System and PSTN Calling Plan (or Direct Routing) licenses if you plan to integrate external phone numbers.
- Vendor-specific licensing for the contact center software, which may be purchased on a per-agent or usage-based model.
Many providers offer Microsoft-certified contact center solutions. Microsoft’s certification ensures that the solution meets Teams’ reliability, performance, and security standards. Always verify whether the vendor is part of the Microsoft Certified Contact Center program. Using a certified solution can also simplify support and compliance requirements.
Yes. Most Teams Contact Center solutions support Direct Routing, which allows you to integrate your preferred telephony carrier or on-premises Session Border Controllers (SBCs). This gives you flexibility in choosing the PSTN provider that best meets your cost, functionality, or geographic requirements.
Most solutions provide an intuitive admin portal to design call flows, greetings, menus, and skill-based routing rules. You can typically set up automated IVR flows to gather customer information (e.g., language preferences, reason for calling) before routing to the best-suited agent. Some solutions also leverage Copilot Agents for AI-driven self-service options.
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EdneticsHeidi Leyba
Lane Council of GovernmentsPhil Almonte
Brighton Jones FinancialSupport your customers with a customized Teams contact center solution
Give employees the functionality they need and customers the support experience they deserve. Let Momentum show you how.