Microsoft Teams has become the command center for how businesses communicate. From internal chats to video meetings, Teams is already where work happens.
But for many organizations, one critical function still sits outside that environment: voice.
With Operator Connect for Microsoft Teams, Momentum brings external calling directly into Teams, turning it into your organization’s complete mobile-first phone system where employees can call, chat, meet, and collaborate on a single platform, using one number across every device.
The hidden costs of legacy calling
Traditional calling setups, like forwarding desk phones to mobile devices or relying on personal numbers for work, seem simple on the surface. But they create downstream issues, including inconsistent caller ID, split call logs, a lack of visibility for IT, and poor call handoff between desktop and mobile.
These fragmented systems are difficult to manage and limit your ability to support hybrid or mobile teams. As your workforce becomes more flexible, your voice infrastructure should too.
Operator Connect eliminates these legacy limitations by unifying calling in Teams across all endpoints. The right Teams Phone solutions simplify the experience for both users and IT by ensuring:
- One business number that rings across desktop, mobile, and certified Teams Phones
- Voicemail, call logs, and contacts synced automatically across devices
- A consistent caller ID and professional experience for outbound calls
- Fewer support tickets and configuration issues for mobile setups
By consolidating calling and collaboration, organizations reduce complexity, improve user satisfaction, and give IT one less system to maintain.
Empower IT with centralized management
Adding voice to Teams shouldn’t add complexity. In many organizations, IT teams are stuck maintaining legacy PBX systems, manual forwarding rules, or multiple third-party dialers, all of which increase support burdens and reduce visibility.
With Operator Connect, voice management moves directly into the Microsoft 365 admin center, where numbers, users, and policies can be managed natively.
Pair that with Momentum’s Managed Network Services, which provide the reliable foundation for this setup, ensuring call quality and uptime across every site and IT teams gain:
- Centralized provisioning and user management in Teams
- Consistent policies and security across voice and collaboration
- Real-time monitoring of call quality and device performance
- Zero need to manage on-prem SBCs or vendor-specific hardware
This leads to full control, fewer moving parts, and a voice environment that scales as your business does.
Scale global collaboration with Operator Connect
Your organization already runs on Microsoft Teams, and adoption continues to grow. Operator Connect builds on that foundation by enabling enterprise-grade calling without disrupting existing workflows.
This isn’t a rip-and-replace project. It’s a way to extend the Microsoft 365 tools you already use to include full PSTN connectivity.
Through Microsoft’s certified Operator Connect framework, organizations can roll out global voice services in phases, region by region or department by department. The approach is flexible, scalable, and designed to work with your existing Teams environment.
Operator Connect integrates seamlessly with Global Internet Connectivity and SD-WAN solutions to ensure consistent performance and reliability across locations. Whether connecting new offices, supporting a hybrid workforce, or enabling mobile teams, you get enterprise-level uptime and call quality backed by a secure, managed network.
Real results: simplified, secure, and scalable
When you bring calling into Teams with Operator Connect, the payoff is both human and technical. You simplify how people work while giving IT stronger control and visibility.
Teams users benefit from simplified workflows that bring chat, video, and voice into a single platform. Organizations see reduced costs by consolidating carriers, contracts, and maintenance. Voice traffic stays secure within Microsoft 365 governance, while global teams gain the agility to onboard users, offices, or regions instantly.
Before rollout, IT leaders can use the Microsoft Teams Phone IT readiness checklist to verify infrastructure and user requirements. For those transitioning from legacy systems, learn how to successfully migrate to Operator Connect from Direct Routing without disrupting current workflows. Looking for more information on the broader deployment landscape? See how to connect Microsoft Teams with a voice solution, including integration strategies and business outcomes.
Together, these resources help IT teams and business leaders plan deployments, optimize call quality, and get the most out of their Teams investment.
Make Teams your complete business phone system with Momentum
Momentum helps organizations add calling to Microsoft Teams quickly, securely, and globally.
We deliver connectivity, collaboration, and communications technology that unleashes human momentum, helping teams do more, achieve more, and thrive.
When you partner with Momentum, you get:
- Seamless number porting and provisioning
- End-to-end voice infrastructure built for global reliability
- Hands-on strategy and support at every stage
- A scalable model that evolves with your Teams adoption
Looking to unify voice and collaboration across every device? Talk to our team and see how Momentum can help you activate Operator Connect for Teams on your timeline and your terms.
