Revolutionize customer service with a Microsoft Teams powered contact center
Take full control of your customer journey with Microsoft Teams
Improve engagement
Create a unified, optimized, and consistent experience for your customers. Build stronger customer relationships through better communication and personalization.
Empower employees
Increase productivity, flexibility, and autonomy with a comprehensive suite of self-service tools and features accessible from entirely within Microsoft Teams.
Enhance operations and decision-making
Streamline workflows with intelligent optimization and gain insights into contact center performance through powerful reporting and analytics.
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Future-proof your contact center for next-level customer engagement in Microsoft Teams
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Unify customer interactions and make better decisions
Advanced call routing
Configure multiple transfer options then route each caller to their destination with a single click.
Conversation recording & compliance
Skill-based call distribution
Decrease wait times by getting callers to the correct agents with skill-based call distribution.
Intelligent self-service & IVR
Real-time analytics & supervisor visibility
Teams-native agent experience
Connect with your customers at every touchpoint
Give contact center teams intuitive communication and productivity tools designed to improve agent performance and customer experience. Momentum and Luware integrate advanced contact center capabilities directly into Microsoft Teams.
- Native Microsoft Teams contact center capabilities powered by Luware
- Advanced routing, automation, and analytics for customer interactions
- Gain full visibility into customers, agents, and conversations
- A single, trusted source for customer interaction data
Contact center solutions for streamlined communication and collaboration
Momentum delivers Teams-based contact centers that centralize voice and chat for faster, more efficient interactions.
Simplify patient access and scheduling
Centralize inbound calls across hospitals, clinics, and departments to reduce wait times and route patients to the right care team faster.
Enhance care coordination
Integrated Teams-based communication connects nurses, billing, and admin staff within one secure environment, improving collaboration and follow-up accuracy.
Protect sensitive patient data
HIPAA-compliant voice, chat, and recording capabilities ensure every patient interaction meets privacy and regulatory standards.
Unify customer communication across all channels
Momentum’s Teams-integrated contact center consolidates voice, SMS, and chat for faster responses and consistent service across every location.
Resolve issues faster
Intelligent routing ensures customers connect with the right department or person immediately, improving customer satisfaction and retention.
Gain insight into service performance
Integrated analytics reveal call trends, agent efficiency, and customer sentiment for continuous experience improvement.
Streamline communication with customers and partners
Bring orders, support, and vendor coordination into one centralized Teams-based contact center.
Accelerate issue resolution
Smart routing and automated alerts connect the right plant, logistics, or service team instantly when customers report problems.
Track performance across operations
Real-time dashboards provide visibility into call volume, response times, and resolution metrics across multiple facilities.
Engage with Momentum
Momentum empowers your business with the tools it needs to thrive. Enhance productivity and drive growth with custom solutions for connectivity, communication, engagement, and more.Â
Explore Momentum’s other engagement solutions
Discover our related resources
Support your customers with a customized Teams contact center solution
Give employees the functionality they need and customers the support experience they deserve. Let Momentum show you how.
Teams Contact Center frequently asked questions
A Microsoft Teams Contact Center solution extends the familiar Teams calling experience with full contact center capabilities, including voice, messaging, collaboration, and agent management. Momentum delivers Teams Contact Center functionality powered by Luware, enabling organizations to handle inbound and outbound customer interactions directly within the Teams interface while staying connected to the broader Microsoft 365 environment.
Luware integrates natively with Microsoft Teams using Microsoft’s certified calling and collaboration APIs. Agents manage customer interactions such as voice and digital channels directly within Teams, with real-time access to call control, presence, and customer context, without switching between disconnected systems.
Licensing requirements vary based on your environment and the features you need, such as analytics, call recording, or advanced routing. In most cases, you will need:
- A Microsoft 365 license with Teams enabled for each agent
- Microsoft Phone System and PSTN connectivity via Calling Plans or Direct Routing
- Contact center licensing for Luware, typically based on agent count or usage
Momentum helps assess your current licensing and recommends the most efficient setup.
Yes. Luware is part of the Microsoft Certified Contact Center program, which verifies that the solution meets Microsoft’s standards for reliability, security, and performance within Teams. Using a certified solution simplifies deployment, support, and compliance alignment.
Yes. Luware supports Direct Routing, allowing you to retain your existing PSTN carrier or SBCs while operating the contact center fully within Microsoft Teams. Momentum designs and manages the telephony integration to ensure compatibility, performance, and coverage.
