When Microsoft Teams Phone has an outage, every second counts. Every missed call can lead to lost sales, workflow disruptions, and frustrated customers.
Momentum’s new Zero-Click Disaster Recovery eliminates that risk with instant, automated failover. There’s no need to manually trigger failover, no support tickets slowing the process, and most importantly, no lost opportunities due to unpredictable outages.
“Downtime doesn’t wait for IT to respond,” said Rick Garcia, EVP Product & Marketing at Momentum. “Zero-Click Disaster Recovery ensures your phones don’t either. The moment Teams stops taking calls, we’re automatically rerouting them to keep your business moving.”
Purpose-built for Teams Phone (Operator Connect and Direct Routing), Zero-Click Disaster Recovery detects call failures in real time and automatically redirects calls to your pre-set destinations.
What is Zero-Click Disaster Recovery?
Zero-Click Disaster Recovery is an always-on safeguard for Microsoft Teams Phone environments using Operator Connect or Direct Routing.
It continuously monitors call traffic for signs of trouble, specifically 5xx and 6xx SIP errors. The moment an issue is detected between Momentum and Microsoft, it reroutes calls based on your pre-configured rules.
There’s no need for IT to step in, no scrambling to set up workarounds, and no disruption to the caller. Whether you send calls to mobile devices, backup offices, or a third-party contact center, routing is flexible and completely under your control. Once Teams Phone service is restored, call traffic automatically returns to normal without any manual action.
Key benefits that keep your calls connected
Zero-Click Disaster Recovery is a built-in safety net that keeps Teams Phone running through any disruption. From the moment an issue is detected to the instant your calls are restored, it works in the background to protect every conversation.
Here’s how it does that:
- Automatic failover: The moment a 5xx or 6xx error signals trouble, calls are instantly redirected to your backup destinations. Customers never hit a deadline, and your teams never scramble to set up workarounds.
- No IT intervention: Failover is fully automated, requiring no support tickets, manual routing, or adjustments in the Teams Admin Center. Your team can focus on their work instead of firefighting outages.
- Custom routing: Choose exactly where calls should be directed during a disruption, such as to mobile devices, alternate office locations, or trusted third-party contact centers, so you stay connected in the way that works best for your operations.
- Enterprise reliability: The service is backed by a 99.999% uptime SLA, giving you the same level of protection relied on by enterprises running critical communications across thousands of locations.
- Integrated ticket alerts: When an outage occurs, Momentum automatically opens a ticket with Microsoft through our shared ticketing system, ensuring the issue is addressed without any action required from your team.
How it works in 3 steps
Zero-Click Disaster Recovery works quietly in the background, ready to activate the moment something goes wrong.
Here’s what happens when it’s needed:
- Detect: The system continuously monitors for 5xx and 6xx SIP error codes that indicate a service issue between Momentum and Microsoft.
- Reroute: Calls are instantly redirected according to your pre-configured routing rules, whether that’s mobile devices, alternate offices, or a third-party contact center.
- Restore: As soon as service is back online, call traffic automatically returns to normal with no manual action required
Real-world scenarios where Zero-Click Disaster Recovery keeps you connected
Teams Phone outages can strike at the worst possible moments.
Zero-Click Disaster Recovery ensures those moments never turn into missed opportunities:
- Peak customer hours: An unexpected Teams disruption during your busiest sales window won’t stop calls from reaching your team.
- Critical support situations: Customers in need can still reach your service desk, even if Microsoft experiences downtime.
- Remote workforce continuity: Calls can be instantly routed to mobile devices so remote employees stay reachable wherever they are.
- Disaster response: Severe weather or local outages at your main office won’t sever your customer communication lines.
- High-stakes deals: When closing an important deal, every call matters. Zero-Click ensures no conversation is cut off.
Why choose Momentum’s Zero-Click Disaster Recovery?
When it comes to Microsoft Teams Phone, experience matters.
Momentum supports one of the largest Operator Connect and Direct Routing footprints in North America, powering voice services for enterprises across 70+ countries and over 75,000 Teams users. Our team has delivered thousands of Teams Phone deployments, from initial setup to advanced routing and automated failover, so we know exactly what it takes to keep communications resilient.
With Momentum, Zero-Click Disaster Recovery comes built into a fully managed Teams Phone environment, backed by experts who understand the platform inside and out. You get one partner, one platform, and one bill, along with the confidence that every call is protected.
Never miss another call with Zero-Click Disaster Recovery
Zero-Click Disaster Recovery gives your business an always-on safety net for Microsoft Teams Phone, ensuring customers reach you, teams stay productive, and opportunities never slip away.
It’s fast to implement, simple to manage, and ready to protect your calls from day one.
