Your team already relies on Microsoft Teams to meet, message, and share files, whether they’re in the office, at home, or on the move.
But for many businesses, external calling still runs through a separate PBX, SIP trunk, or dialer that doesn’t connect seamlessly to Teams.
This leads to friction as IT is left managing two separate environments, employees jump between platforms to make calls, and gaps in experience and visibility impact hybrid work.
Operator Connect closes that gap by extending full PSTN calling into Teams Phone using the Microsoft tools you already have. It supports desk phones and hybrid infrastructure, making it possible to modernize voice without replacing what works today.
Related Content: What is Operator Connect for Microsoft Teams?
Turn Microsoft Teams into your complete business phone system
Microsoft Teams is already where your work happens. With Operator Connect, it also becomes the place where every customer call, supplier update, and partner conversation begins and ends.
That means fewer dropped handoffs, no app-switching, and one consistent way to connect, inside the platform your employees already use all day.
With Operator Connect, you can:
- Enable PSTN calling in Teams: Make and receive external calls directly from the Teams desktop or mobile app.
- Give each user a single identity: Keep the same business number across laptops, mobiles, and Teams-certified desk phones.
- Unify communication records: Store voicemail, contacts, and call history alongside chats and meetings for a complete interaction view.
- Support the roles that need hardware: Keep Teams-certified desk phones where they add value, such as reception areas or shared workspaces.
Operator Connect serves as the foundation for a consistent, professional calling experience across every device and location.
Related Content: The ultimate guide to Microsoft Teams Phone certified devices
Reduce IT overhead by consolidating voice into Microsoft Teams
Running a PBX, SIP trunk, or third-party dialer alongside Microsoft Teams creates an ongoing tax on your IT team. Every new user requires setup in multiple systems, troubleshooting means jumping between admin portals, and without a single source of truth for call activity, visibility into performance is limited.
According to Forrester’s Total Economic Impact™ of Microsoft Teams Phone, organizations using it have avoided an average of $1 million per year in telephony costs since adoption. That’s before factoring in the operational efficiency gains of managing one platform instead of two.
Operator Connect streamlines voice management by moving provisioning, monitoring, and policy control into the Microsoft 365 admin center:
- Single environment for collaboration and calling: No more dual provisioning or mismatched records.
- Centralized oversight: Apply policies, manage routing, and monitor quality from one interface.
- One place for support: Your Operator Connect provider becomes your single point of contact for voice connectivity issues and Microsoft escalations, bringing proven experience in navigating Microsoft’s processes.
- Flexible migration paths: Deploy in phases, keeping existing systems in place while transitioning to Teams Phone.
This consolidation cuts costs, simplifies daily operations, and frees IT resources for more strategic work.
Give hybrid and mobile teams a consistent Microsoft Teams calling experience
Today’s workforce isn’t tied to a desk. Field technicians, mobile sales reps, customer success teams, and hybrid employees all need the same calling capabilities, whether they’re at headquarters, working from home, or on-site.
Operator Connect extends Teams Phone beyond the office, giving every user the same experience no matter where they work:
- One number, everywhere: Keep a consistent business identity across laptops, mobile devices, and Teams-certified desk phones.
- Unified voicemail and call history: Messages and logs sync automatically across devices, so you can switch from desktop to mobile without losing context.
- Integrated presence and contacts: Know who’s available in real time, with status updates and contact information shared across chat, meetings, and calls.
- Full hardware support: Maintain Teams-certified desk phones where they’re most effective, such as reception desks, shared spaces, or executive offices.
For mobile-first roles, this eliminates app-juggling and unreliable call forwarding. Calls, messages, and meetings all happen in Teams, backed by enterprise-grade connectivity through your Operator Connect provider.
Maintain full IT control while keeping the flexibility to customize
Operator Connect gives IT teams centralized control over voice inside the Teams Admin Center. From a single portal, you can:
- Add new users in minutes: Assign phone numbers, apply calling policies, and enable services without touching separate systems.
- Port existing numbers seamlessly: Bring over blocks of numbers from your current provider without disrupting daily operations.
- Monitor performance in real time: Use built-in Teams analytics to track call quality, identify issues, and troubleshoot faster.
- Apply policies at scale: Set routing rules, block or allow certain calls, and manage compliance settings globally or per site.
You keep the ability to layer on additional capabilities, too. Integrate third-party solutions like advanced call analytics or contact center tools to create a complete voice ecosystem, without losing the simplicity of managing it all from one place.
This combination of native control and open integration means you can standardize your core environment while adapting to the unique needs of different teams, regions, or departments.
Move to Microsoft Teams Phone with confidence
Operator Connect turns Microsoft Teams into a complete, enterprise-grade phone system, without forcing you to abandon what already works. It streamlines IT management, supports hybrid and mobile teams, and provides the flexibility to integrate advanced capabilities.
With Momentum as your certified Operator Connect partner, you get more than just connectivity.
You gain a team that knows how to navigate Microsoft’s systems, execute migrations without disruption, and align your voice strategy with your business goals. Whether you roll out Teams Phone in phases or make the change all at once, Momentum delivers the expertise, infrastructure, and global reach to make it successful.
