Most organizations have already made the move to Microsoft Teams for collaboration. It’s where people meet, message, share, and get work done.
But for many, external voice calling still runs on legacy systems or disconnected apps that add friction to daily workflows.
Operator Connect for Microsoft Teams changes that by bringing PSTN calling directly into Teams, turning it into a fully integrated business phone system that’s easy to deploy, manage, and scale.
By extending Teams into a cloud-based voice platform, Operator Connect eliminates the complexity of traditional telephony while keeping users connected through the Microsoft environment they already know.
Simplify voice without adding infrastructure
Deploying voice in Microsoft Teams once required direct routing or on-premises session border controllers (SBCs). These costly, time-consuming setups typically increase IT overhead.
perator Connect delivers a modern alternative by connecting through Microsoft’s certified provider ecosystem. With Operator Connect, organizations can:
- Enable PSTN calling through Microsoft-certified carriers
- Manage phone numbers and routing directly in the Teams admin portal
Eliminate the need for SBCs or standalone dialers - Use Microsoft’s built-in tools for analytics, monitoring, and provisioning
This model simplifies deployment and management without sacrificing flexibility or control. For teams evaluating migration paths, it’s worth exploring how to move from Direct Routing to Operator Connect to better understand the transition process and key technical considerations.
Teams becomes the hub for every conversation
Without Operator Connect, external voice remains separate from collaboration, forcing users to toggle between apps or use personal phones for business calls. That fragmentation leads to inconsistent data, visibility gaps, and unnecessary distractions.
Operator Connect changes that by embedding calling directly into the Teams interface. The same workspace used for chat and meetings now handles inbound and outbound calls too, making Teams a true unified communications platform.
Businesses adopting this approach benefit from:
- A single, integrated workspace for voice, chat, and meetings
- Improved call quality and reduced app-switching fatigue
- Centralized voicemail, contact, and call-history management
- A more consistent customer experience on every call
The outcome is simpler communication for users and a more unified ecosystem for IT to manage.
Designed for the way modern teams work
Hybrid work isn’t the exception anymore, but rather standard practice in most organizations. Teams are spread across locations, devices, and time zones, while legacy PBX systems remain tethered to physical offices.
Operator Connect gives employees the flexibility to stay connected from anywhere:
- One business number across mobile, desktop, and certified Teams phones
- Seamless transitions between meetings, chats, and calls
- Privacy protection by keeping personal cell numbers separate
- Consistent call quality across networks and endpoints
By delivering a cloud-based, mobile-ready voice solution, Operator Connect aligns communications with the realities of hybrid work. It ensures users remain reachable and productive, no matter where work happens.
Aligning voice with your Microsoft investment
For organizations already using Microsoft 365, Operator Connect is a natural extension. It enables Teams Phone capabilities without reengineering infrastructure or retraining users. The same tools, policies, and security models extend across voice, meetings, and messaging.
With Teams Phone solutions built on Operator Connect, businesses can:
- Phase in voice adoption by department or region
- Reduce dependence on legacy systems and third-party dialers
- Centralize all communication workloads within Microsoft Teams
- Maintain enterprise-grade reliability through certified connectivity providers
Momentum’s Operator Connect solution integrates seamlessly with Global Internet Connectivity and SD-WAN solutions to ensure performance and uptime, which are essential for consistent voice quality and collaboration across distributed environments.
Real outcomes from unified communication
Organizations moving to Operator Connect consistently report simpler operations and stronger user adoption. IT gains central visibility, employees gain mobility, and the business gains resilience.
Teams Phone environments built on Operator Connect deliver:
- Simplified management: One platform for all communications
- Lower total cost of ownership: Fewer vendors, fewer systems
- Built-in security: Voice traffic protected within Microsoft 365
- Global scalability: Rapid onboarding for users and sites worldwide
Getting ready to deploy Operator Connect? Use this Microsoft Teams Phone IT Readiness Checklist to help validate requirements and ensure a smooth rollout.
Bring it all together with Operator Connect
Operator Connect represents the next evolution of business voice. It’s simpler to manage, easier to scale, and perfectly aligned with how people work today.
By extending Teams into a complete communications platform, organizations can focus less on managing systems and more on connecting with customers, partners, and each other.
Whether you’re looking to modernize legacy systems, simplify global calling, or strengthen hybrid work, the path forward is clear: one platform, one experience, and one network built for what’s next.
Ready to try Operator Connect? Start your free trial today and see how easy it can be to turn Teams into your organization’s all-in-one business phone system.
