Office 365 licensing can be complex. Navigating all the available apps, features, and add-ons quickly becomes confusing, especially when considering different voice services. Microsoft offers its own Calling Plan alongside Operator Connect and Direct Routing, two options for bringing your own PSTN carrier. Which license does your company actually need to unlock Operator Connect? Buying […]
The workplace as we know it continues to change almost daily. We’ve seen the rise of remote and hybrid work, global teams, and the need for easy collaboration in any environment. In fact, in 2024, 28.2% of full-time employees claimed they worked in a hybrid model. Adapting to these trends has created new challenges like: […]
When you are ready to find the right SIP trunk provider for your business, it’s important for you to understand the costs. Using Session Initiation Protocol (SIP), these trunks function like a bundle of phone lines. Many companies rely on SIP trunks to help open up those voice lines for the office. The cost of […]
A business’s phone system is only as good as the network powering it. The combination of distributed workforces, industry consolidation, and the need to scale means IT leaders are re-evaluating their phone systems to ensure they meet the demands of modern workflows. Traditional Voice over Internet Protocol (VoIP) is still a reliable choice for many […]
Microsoft Teams is more than a household name. Around 130 million commercial Microsoft users now use Teams,1 so it only makes sense that more businesses want to know if they can use this popular collaboration platform as a voice solution. Since MS Teams offers a complete suite of cloud-based features, including instant messaging, file sharing, […]
Session Initiation Protocol Application Layer Gateway (SIP ALG) is the most common hidden cause of VoIP call quality problems in business networks. SIP ALG is a router feature that inspects and rewrites voice traffic as it passes through your firewall. It ships enabled by default on most commercial routers. It’s designed to help VoIP calls […]
Cloud voice solutions are no longer just a trend. An estimated 70% of businesses will leverage cloud telephony services by the end of 2023,1 so if you have yet to move your business communications to the cloud, it’s likely only a matter of time. Between performance problems like poor audio quality or dropped calls and […]
How to quickly port your VoIP numbers: Steps, challenges, & more Thinking of switching to a new VoIP service provider, but feel overwhelmed by the number porting process? The VoIP number porting process is easier than it seems. However, before you go all-in — it’s important to understand how it works to ensure the switch […]
It’s essential that people make the best decisions when selecting their communications equipment, especially in the modern era of remote working and with the ever-growing reliance on technology to keep businesses connected and efficient. However, these decisions can be tricky since so many brands, providers, and styles are available to choose from. How is a […]
In today’s business environment, seamless communication is more crucial than ever. Whether it’s internal collaboration among team members or connecting with clients and partners, having the right conference phone can make all the difference. With more businesses embracing remote work and hybrid models, selecting the best VoIP conference phone for your needs is essential to […]