Ebook
1 minute read
Luware Teams Contact Center
Transform customer engagement with Luware + Momentum
AI-driven, fully integrated contact center solutions for Microsoft Teams. Elevate your customer service experience with seamless, AI-enhanced contact center features—all inside Microsoft Teams.
Built for Microsoft Teams
Why choose Luware + Momentum for your Microsoft Teams Contact Center?
Luware Nimbus is a native Teams Contact Center solution, ensuring seamless collaboration, compliance, and automation within your existing Teams environment.
AI-powered call routing
Momentum enhances Luware’s AI-driven intelligent routing to optimize call handling, ensuring customers reach the right agent instantly.
Advanced analytics & reporting
Gain deep insights with real-time dashboards, call analytics, and AI-driven reporting, helping you improve customer service performance.
Secure & compliant
Momentum’s enterprise-grade security and Luware’s compliance-ready framework keep your customer interactions protected.
Features & benefits of Luware + Momentum
Momentum brings decades of combined experience engineering, deploying, and supporting advanced data, internet, and voice solutions for financial service companies.
Native Teams integration
No extra software—works directly in Microsoft Teams.
Intelligent call routing
AI-powered customer engagement to connect calls efficiently.
Omnichannel Support
Voice, chat, email, and social media in one platform.
AI & Automation
Self-service bots, predictive analytics, and call transcription.
Enterprise Security
Encrypted, compliant, and built for secure communications.
Real-Time Insights
Monitor calls, performance, and customer interactions instantly.
Unify Teams Phone and your contact center
Make it easy for your teams to take calls from the Teams client or in Luware Nimbus Power. Microsoft’s latest Teams Phone extensibility feature leverages Azure Communications Services (ACS) to enhance communication.
- Use existing Teams Phone licenses with your contact center solution
- Configure and manage a single system for Teams client and contact center calls
- Leverage dual personas to receive and manage calls in Teams and your contact center
Ebook: Teams Contact Center
AI-Powered routing & intelligent workflows
Reduce wait times and optimize agent productivity with AI-powered call and chat routing. Momentum’s advanced automation ensures calls are connected efficiently, reducing dropped calls and increasing resolution rates.
How It Works
- AI-powered workflows dynamically adjust call queues based on real-time agent availability.
- Data-driven call routing prioritizes high-value customers for personalized service.
- Predictive analytics identify potential service bottlenecks before they impact customers.
Seamless Omnichannel Customer Engagement
Luware Nimbus + Momentum enables full omnichannel capabilities, integrating:
Voice & video calls
Directly inside Teams for seamless conversations.
Live chat & messaging
Engage customers in real time.
Email & social media
Connect with customers across multiple platforms.
Self-service & AI chatbots
Automate responses to FAQs and common inquiries.
Compliance & Security at the Core
With GDPR, HIPAA, and enterprise security compliance, Luware Nimbus + Momentum ensures your contact center meets the highest security standards.
- Encrypted communications for voice, video, and chat.
- Role-based access control (RBAC) for agents and managers.
- Microsoft-certified security compliance to protect customer data.
Transform Customer Service with Luware + Momentum
Take your Microsoft Teams Contact Center to the next level with a seamless, AI-driven solution designed for efficiency, security, and outstanding customer experiences
Revolutionize Your Customer Journey
Momentum’s Contact Center for Microsoft Teams
Momentum’s Teams-native contact center solution provides a flexible, customizable platform that enhances both the customer experience and empowers your team. The platform combines:
- Unified Interactions: Engage customers across voice, email, social, and chat in one easy-to-use interface.
- Intelligent Call Management: Automatically route calls to the most qualified agents using AI-driven algorithms.
- Business Intelligence: Get real-time, actionable insights on calls, customer interactions, and agent performance.
- Seamless Ecosystem Integration: Effortlessly connect with your existing systems and automate workflows using no-code integrations with Power Automate.
Secure & compliant
SOC2 Type II, ISO27001, M365 certified solution.
Gain insights
Advanced analytics with integrations to tools like Tableau, SAS, and Oracle.
Omnichannel support
Unify voice, chat, email, and social into one seamless experience.
Native Microsoft Teams Integration
NEED COPY HERE
Why Momentum?
Cloud Voice & Managed Network Seats
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K+
Enterprise Locations Served
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Microsoft Teams Users
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Give customers and employees the experience they deserve
Choose Momentum’s Contact Center for Microsoft Teams and revolutionize customer interactions to create a best-in-class customer experience.