Kitsap seamlessly upgrades all branches to Microsoft Teams Phone
As a leading credit union in a rapidly evolving industry, Kitsap Credit Union (KCU) needed to upgrade its outdated legacy phone system to keep up with growing demands. The legacy solution, used for 15 years, was being discontinued, leaving KCU to choose between buying third-party phones or moving to a full cloud solution. Initially hesitant about cloud technology, KCU eventually decided to partner with Momentum for a seamless transition to cloud communication.
KCU faced challenges with their old system, struggling to keep it operational with obsolete parts. Momentum’s cloud voice solution offered a powerful, intuitive alternative with 24/7 top-notch customer support. The transition was smooth, and KCU quickly saw the benefits, including cost savings and improved communication efficiency.
Today, 30% of KCU employees use Microsoft Teams, while 70% rely on Momentum’s Enterprise Softphone solution. The switch has significantly reduced the need for system support, allowing KCU to focus on other business improvements.
