Microsoft Teams has become a critical communication tool for businesses of all sizes.
While it excels at collaboration, many organizations still don’t consider Teams a full-blown contact center solution.
But that’s quickly changing with solutions like Luware Nimbus.
Luware Nimbus is built natively into Microsoft Teams, transforming the platform into a fully functional contact center with real-time reporting, CRM integrations, and AI-powered automation.
For organizations looking to streamline operations and improve customer experience, Nimbus offers an all-in-one solution that’s easy to deploy, scalable, and secure.
So, how can your organization deploy Luware Nimbus? Here’s what you need to know to get started.
The challenge: traditional contact centers are complex and disconnected
Most traditional contact centers rely on external systems that complicate deployment and ongoing management. Common challenges include:
- Fragmented tools and third-party SBCs that require extensive integration
- No defined ownership over who will manage and make changes to the platform
- Long deployment times and difficult maintenance
- Poor visibility into real-time performance metrics
- Data privacy concerns when using multiple vendors for AI and automation
Alone, these challenges can greatly impact contact center performance. Combined, they quickly become a logistical nightmare.
How Luware Nimbus solves these challenges
Luware Nimbus offers a Teams-native contact center platform that eliminates the need for third-party integrations, ensuring fast deployment and seamless management.
But how does this help your organization? Some of the biggest benefits include:
1. Native integration with Microsoft Teams
Luware Nimbus works directly within Teams, giving organizations a single interface for communication and customer service.
Getting started is easy. Some organizations can get up and running in under an hour.
The native integration also provides real-time visibility. You can easily monitor voice, chat, and email interactions from a unified dashboard in Teams.
Best of all, you can deploy this solution without any external hardware. There’s no need for third-party SBCs or complex integrations since everything lives within Teams.
2. AI-driven customer service and automation
Luware Nimbus leverages Microsoft’s AI tools—like Copilot Studio and Azure AI—to deliver smart automation and improve customer experience.
This makes it easy for businesses to deploy custom AI bots to handle routine customer inquiries and for more business-specific use cases.
They can also leverage AI-powered routing to prioritize high-value interactions, ensuring calls are routed to the right person at the right time.
This helps boost productivity by handing off tasks from human agents to AI bots. This includes specialized activities like processing payments or retrieving detailed customer informat
3. Omnichannel workflows for consistent management
Luware Nimbus enables organizations to manage all communication channels—voice, chat, and email—within a single workflow.
There’s no need to switch between solutions to find the same information. Everything is located in one familiar experience.
This enables you to apply consistent KPIs and reporting across all channels. You can define and track the KPIs that matter most to you.
Customer success also becomes easier to manage, with seamless escalations from AI chatbots to human agents.
The end result is a single solution that enables centralized management and better operational control.
4. Enhanced data privacy and security
Luware ensures that all customer data remains within the Microsoft environment, eliminating the need to pass data between multiple vendors.
This simplifies compliance with GDPR, HIPAA, and other regulations while maintaining security.
It also simplifies navigating data privacy and security concerns with popular AI solutions. You can safely leverage Microsoft’s Azure Communication Services and Copilot Studio to allow your teams to build secure AI solutions that align with existing data protection policies.
Real-world use cases for Luware Nimbus
How are leading organizations leveraging Luware Nimbus to build a feature-rich, native contact center experience in Microsoft Teams?
Here are a few real-world use cases from some of our customers.
Omnichannel contact centers
Luware Nimbus allows businesses to track and manage customer interactions across multiple channels in real-time.
Organizations can apply the same KPIs and reporting standards to all communication modes, improving response times and agent productivity.
Customer service optimization
Luware’s workflow editor makes it easy to build custom workflows. It ensures inquiries are routed to the right agents based on availability and expertise.
AI-powered chatbots handle repetitive tasks, allowing agents to focus on more complex customer needs.
Sales and support teams
Sales teams can benefit from real-time missed call alerts and follow-up reminders, reducing the risk of lost deals.
Integration with CRM systems ensures that agents have access to relevant customer data at all times, improving conversion rates and overall customer satisfaction.
Future-proof your contact center with AI and Microsoft Copilot
AI technology continues to evolve at an unprecedented rate. How is your organization keeping up?
Luware Nimbus supercharges Microsoft Teams by bringing advanced AI workflows and virtual agents to the Teams experience.
Upcoming features include deeper integrations with CRM systems and the introduction of virtual AI agents that can handle specialized tasks—providing support beyond initial inquiries. This approach allows businesses to balance human interaction with automation, improving efficiency and the customer experience.
Why Luware Nimbus is a game-changer for Teams users
Organizations already using Microsoft Teams can benefit from Luware Nimbus. The platform offers a natural extension that transforms Teams into a full-featured contact center.
With Luware Nimbus, you get a contact center that offers:
- A seamless, quick-to-deploy solution that’s easy to manage
- Comprehensive real-time reporting for better decision-making
- AI-powered automation to increase efficiency and improve customer experience
- Simplified compliance with Microsoft’s built-in security and data privacy features
Build a native contact center in Microsoft Teams. Get started today
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