Microsoft Teams has become the collaboration hub for countless businesses, offering powerful tools for communication and productivity.
But that isn’t always enough, especially for organizations that depend on high-touch customer interactions, time-sensitive communications, or operational efficiency.
These organizations often need deeper insights and real-time visibility into their phone calls, agent performance, and other KPIs. This could include:
- Customer service teams looking to track call volume, response times, and missed calls in real-time.
- Operations managers wanting to optimize staffing based on live call trends across multiple locations.
- Compliance-driven organizations that require detailed reporting to meet regulatory standards.
- Sales teams looking to reduce missed revenue opportunities by acting on high-priority call data.
That’s where Akixi’s partnership with Momentum comes into play.
Together, we’re delivering a powerful combination of real-time CX analytics and Microsoft Teams integration so businesses can fill the gaps in native reporting and make smarter, data-driven decisions.
Why the Momentum + Akixi partnership matters
The Momentum + Akixi partnership has helped organizations in a wide range of operational models improve efficiency and customer experience.
Here are just a few of the ways we help.
1. Seamless integration into Microsoft Teams
Akixi’s real-time reporting tools are embedded directly into Microsoft Teams, making it easy for Momentum users to monitor and manage telephony performance without leaving the Teams environment.
Momentum’s unified communication platform ensures a single-pane-of-glass experience. Supervisors and managers can track call activity, generate custom reports, and take immediate action—all within Teams.
2. Customizable, real-time dashboards
Data means nothing if you don’t have a meaningful way to visualize and use it. Through Akixi’s dashboards, Momentum customers can access live data on a wide variety of key metrics, including:
- Call queues and average wait times
- Missed calls and unanswered call patterns
- SLA tracking and response-time performance
- Call volume trends by location and time of day
These insights help operations teams make proactive decisions, improve service levels, and identify opportunities for optimization.
3. Scalable, cost-effective CX tools
Maybe your business doesn’t need a full contact center solution. For businesses that need more visibility but don’t require a complete CCaaS, Akixi + Momentum offers a scalable alternative.
Companies can get enterprise-level analytics without the overhead of deploying complex contact center infrastructure.
Real-world applications that drive results
The Momentum + Akixi partnership has helped organizations in a wide range of operational models improve efficiency and customer experience.
Here are just a few of the ways we help.
Multi-location operations
Momentum customers with distributed teams use Akixi’s real-time data to monitor call activity across multiple locations. This visibility helps balance workloads and prevent bottlenecks, ensuring consistent service across all sites.
It also enables data-driven decision-making by ensuring decision-makers can access real-time insights for all locations they oversee.
Customer service optimization
Akixi supports customer service managers by providing critical insights to monitor service performance, reduce wait times, and ensure teams are meeting SLAs.
Plus, all of this is backed by Momentum’s robust telephony services, ensuring you get best-in-class call quality.
Sales and revenue recovery
Sales teams can use real-time missed call alerts to prioritize high-value follow-ups. With Momentum’s unified communications platform, these alerts help reduce missed opportunities and boost sales productivity.
Preparing for the future with AI and advanced integrations
Our partnership with Akixi is about providing our customers with a future-proofed solution compatible with rapidly evolving AI technologies.
By exploring AI-driven insights and advanced integrations with CRM and compliance call recording platforms, we’re making it easier for businesses to break down data silos and gain a comprehensive view of their operations.
AI capabilities will allow organizations to predict trends, automate responses, and improve decision-making—all within the familiar Teams environment.
Any organization already using Microsoft Teams can leverage real-time analytics to unlock new levels of insight and control.
The combined solution, which includes real-time data visibility and proactive management tools, makes optimizing operations, improving customer experiences, and delivering better business outcomes easy.
With Momentum’s seamless deployment and ongoing support, accessing these tools is simpler and more affordable than ever without the complexity of managing a full contact center solution.
Why Akixi + Momentum is a game-changer
Any organization already using Microsoft Teams can leverage real-time analytics to unlock new levels of insight and control.
The combined solution, which includes real-time data visibility and proactive management tools, makes optimizing operations, improving customer experiences, and delivering better business outcomes easy.
With Momentum’s seamless deployment and ongoing support, accessing these tools is simpler and more affordable than ever without the complexity of managing a full contact center solution.
