Teams Direct Routing
Make Microsoft Teams your complete business calling solution
Add dial tone and enterprise voice capabilities into your Microsoft Teams environment with direct routing.
Why Choose Momentum?
Crystal-clear, reliable, hassle-free voice communication
Unlock seamless collaboration and unparalleled efficiency with Momentum’s voice-enabled Microsoft Teams. Seamlessly integrate voice capabilities to turn Microsoft Teams into a full-fledged business calling solution complete with PSTN connectivity.
- Hassle-free deployment and management
- Flexible calling plans
- Increased efficiency, reduced overhead
- Consolidate your communications into a single platform
Trusted by 30,000+ locations globally
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How to make Microsoft Teams your all-in-one phone system
Future-proofing your phone system is easy with Microsoft Teams. Download our quick guide and learn your options and the exact steps you can take to make the transition to a Teams-based phone system.
FEATURES & BENEFITS
Consolidate your communication tools
Simple management
Provision, monitor, and troubleshoot your entire deployment within a single pane of glass.
High-touch support
Enjoy 24/7 support from experts who’ve worked with Microsoft Teams for over a decade and a half.
Peerless connectivity
Connect directly to Microsoft’s infrastructure via our redundant, sophisticated, carrier-grade network.
GCC high
Fulfill every security requirement with a solution developed to the highest standards of data management and protection.
Global coverage
Leverage 200+ global points of presence, relationships, 750+ carriers and service providers, and unlimited domestic calling.
Curated services
Access a comprehensive portfolio of products and services ranging from Microsoft Teams to network connectivity.
Microsoft Teams for GCC High
Keep your voice communications safe and secure
Microsoft 365 GCC High is the ultimate standard for adding secure voice while supporting government contractors working with the Department of Defence. Momentum’s direct routing solution is compliant with GCC High, allowing you to secure your most critical voice communications with ease.
- Enable collaboration with contractors using compliant cloud architecture
- Stay compliant with DFARS, ITAR, NIST-800 171, and NIST-800 53
- Add voice and video collaboration to your Teams deployment
- Ensure all data is received and stored in the US
ENTERPRISE LOCATIONS SERVED
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CLOUD VOICE & MANAGED NETWORK SEATS
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The Momentum Difference
Experience the next generation of Teams communication
At Momentum, we understand your need for streamlined, secure solutions and seamless collaboration — and that’s exactly what we offer through our direct routing service. We’ll help your team stay connected and collaborative no matter where they are, making it easy for your business to:
- Share ideas, strategize, and make faster business decisions
- Maintain compliance and data integrity with state-of-the-art security
- Reduce workloads and focus more on strategic initiatives
- Support continuous productivity on any device and from any location
Create a feature-rich calling experience in Teams
Microsoft Teams brings all your favorite business phone and collaboration features into a unified experience.
Teams Contact Center
Upgrade your business phone lines and streamline customer interactions
Teams Attendant Console
Equip your Teams' deployment with a advanced call management features
Teams Call Recording
Access insights into business operations with a recording solution
Teams Texting
Improve customer engagement by adding two-way SMS texting
Teams Faxing
Send and receive faxes directly within the Microsoft Teams dashboard
Teams Call Analytics
Gain a competitive edge with a robust contact center analytics platform
Create a feature-rich calling experience in Teams
Microsoft Teams brings all your favorite business phone and collaboration features into a unified experience.
Teams Contact Center
Upgrade your business phone lines and streamline customer interactions
Teams Attendant Console
Equip your Teams' deployment with a advanced call management features
Teams Call Recording
Access insights into business operations with a recording solution
Teams Texting
Improve customer engagement by adding two-way SMS texting
Teams Faxing
Send and receive faxes directly within the Microsoft Teams dashboard
Teams Call Analytics
Gain a competitive edge with a robust contact center analytics platform
FAQ
Teams Direct Routing frequently asked questions
What is Microsoft Teams Phone Direct Routing?
Direct Routing allows organizations to connect their on-premises telephony infrastructure to Microsoft Teams, enabling users to make and receive Public Switched Telephone Network (PSTN) calls in Teams. Similar to Operator Connect, Direct Routing is available from providers if you don’t want to host your own infrastructure.
What’s the difference between Direct Routing and a Microsoft Calling Plan?
Direct Routing enables organizations to use their existing telephony providers and infrastructure, offering greater flexibility and control. In contrast, a Microsoft Calling Plan provides a complete cloud-based telephony solution managed by Microsoft.
What are the benefits of using Direct Routing?
The benefits of Direct Routing include the ability to maximize existing telephony investments, flexibility in choosing telephony providers, and the ability to integrate with third-party systems like PBXs and analog devices.
What’s required to deploy Direct Routing in Teams?
You’ll need a Microsoft 365 or Office 365 tenant with Teams enabled, the Teams Phone add-on, a public IP address, and a Fully Qualified Domain Name (FQDN) for the SBC. Additionally, your Direct Routing provider will supply a certified Session Border Controller (SBC) and handle the technical aspects of your implementation.
How do I enable users for Direct Routing?
Users are enabled by assigning the appropriate Teams Phone license, configuring their phone number, enabling enterprise voice, and assigning voice routing policies.
How can I ensure high availability in a Direct Routing setup?
High availability can be achieved by deploying multiple SBCs in different locations, configuring failover routes, and ensuring redundancy in network connections. Momentum will handle the technical aspects of your deployment for you.
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Enhance teams
Boost collaboration, and efficiency with voice-enabled Microsoft Teams
Eliminate the barriers to effective teamwork and supercharge business communications with a direct routing solution that’s easy to configure, deploy, and manage.