Revolutionize customer service with a Microsoft Teams powered contact center
Add flexible call flow management and routing, drive increased productivity, and enhance customer satisfaction with Momentum’s innovative Contact Center solutions for Microsoft Teams.
Take full control of your customer journey with Microsoft Teams
Improve engagement
Create a unified, optimized, and consistent experience for your customers. Build stronger customer relationships through better communication and personalization.
Empower employees
Increase productivity, flexibility, and autonomy with a comprehensive suite of self-service tools and features accessible from entirely within Microsoft Teams.
Enhance operations and decision-making
Streamline workflows with intelligent optimization and gain insights into contact center performance through powerful reporting and analytics.
Trusted by 30,000+ locations globally
How to future-proof your contact center for next-level customer engagement in Microsoft Teams
Download our ebook and learn how to optimize and future-proof your contact center using Microsoft Teams’ powerful capabilities.
Unify customer interactions and make better decisions
Advanced call routing
Configure multiple transfer options then route each caller to their destination with a single click.
Contact management
Quickly and easily find colleagues with advanced contact search, presence, and calendar insights.
Call distribution
Decrease wait times by getting callers to the correct agents with skill-based call distribution.
Intuitive workflows
Easily configure and manage call flows with a GUI-based editor without the need for additional IT resources and support.
Business intelligence
Generate in-depth insights by automatically pulling contact center data into analytics tools such as Tableau, SAS, or Oracle.
Easy integration
Enable no-code automation and third-party integration with a range of platforms, tools, and business applications.
Connect with your customers at every touchpoint
Provide contact center staff with a suite of intuitive communication and productivity tools designed to enhance both their capabilities and the customer experience. With intelligent business process automation, advanced analytics, and seamless integration, Momentum offers benefits that include:
- Native Microsoft Teams integration
- Access to a broad portfolio of synergistic products and services
- Full visibility into customers, agents, and interactions.
- A single source of truth for customer data
Contact center solutions for streamlined communication and collaboration
Momentum delivers Teams-based contact centers that centralize voice and chat for faster, more efficient interactions.
Simplify patient access and scheduling
Centralize inbound calls across hospitals, clinics, and departments to reduce wait times and route patients to the right care team faster.
Enhance care coordination
Integrated Teams-based communication connects nurses, billing, and admin staff within one secure environment, improving collaboration and follow-up accuracy.
Protect sensitive patient data
HIPAA-compliant voice, chat, and recording capabilities ensure every patient interaction meets privacy and regulatory standards.
Unify customer communication across all channels
Momentum’s Teams-integrated contact center consolidates voice, SMS, and chat for faster responses and consistent service across every location.
Resolve issues faster
Intelligent routing ensures customers connect with the right department or person immediately, improving customer satisfaction and retention.
Gain insight into service performance
Integrated analytics reveal call trends, agent efficiency, and customer sentiment for continuous experience improvement.
Streamline communication with customers and partners
Bring orders, support, and vendor coordination into one centralized Teams-based contact center.
Accelerate issue resolution
Smart routing and automated alerts connect the right plant, logistics, or service team instantly when customers report problems.
Track performance across operations
Real-time dashboards provide visibility into call volume, response times, and resolution metrics across multiple facilities.
Engage with Momentum
Momentum empowers your business with the tools it needs to thrive. Enhance productivity and drive growth with custom solutions for connectivity, communication, engagement, and more.
Explore Momentum’s other engagement solutions
Interested in other ways Momentum can help your business operate more intelligently? Check out some of our other analytics and enterprise solutions.
Teams Contact Center frequently asked questions
The Microsoft Teams Contact Center solution unifies the familiar Teams phone system experience with popular contact center functionality, including voice, messaging, collaboration, and agent management. It lets organizations handle inbound and outbound customer interactions (calls, chats, etc.) directly within the Teams interface, providing seamless connectivity with the rest of the Microsoft 365 suite.
Most certified Microsoft Teams Contact Center solutions use Microsoft’s calling and collaboration APIs to integrate directly with Teams. Agents can manage all customer interactions—voice, chat, emails—through Teams channels or specialized apps within Teams. This setup ensures that call control, presence, and customer data can be accessed and synchronized in real time without requiring multiple disjointed systems.
The licensing requirements may vary depending on the provider, your organization’s existing Microsoft licensing, and the functionality you need (e.g., call recording, analytics, advanced routing). Generally, you will need:
- A Microsoft 365 (Teams-enabled) license for each agent.
- Microsoft Phone System and PSTN Calling Plan (or Direct Routing) licenses if you plan to integrate external phone numbers.
- Vendor-specific licensing for the contact center software, which may be purchased on a per-agent or usage-based model.
Many providers offer Microsoft-certified contact center solutions. Microsoft’s certification ensures that the solution meets Teams’ reliability, performance, and security standards. Always verify whether the vendor is part of the Microsoft Certified Contact Center program. Using a certified solution can also simplify support and compliance requirements.
Yes. Most Teams Contact Center solutions support Direct Routing, which allows you to integrate your preferred telephony carrier or on-premises Session Border Controllers (SBCs). This gives you flexibility in choosing the PSTN provider that best meets your cost, functionality, or geographic requirements.
Most solutions provide an intuitive admin portal to design call flows, greetings, menus, and skill-based routing rules. You can typically set up automated IVR flows to gather customer information (e.g., language preferences, reason for calling) before routing to the best-suited agent. Some solutions also leverage Copilot Agents for AI-driven self-service options.
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