A Microsoft Teams Attendant Console is an embedded interface designed for receptionists, operators, and administrative staff who handle high volumes of incoming calls. It provides advanced call handling features such as one-click transfers, call parking, queue management, and real-time directory access, all within the Microsoft Teams environment. The Attendant Console enables more efficient and professional call management without requiring operators to leave the Teams platform.

The Attendant Console integrates with Microsoft Teams through Microsoft’s Graph APIs and Teams calling interfaces. Once configured, the solution accesses Teams call queues, user presence data, and phone system settings to provide operators with a consolidated view of active calls, contacts, and employee availability from a single interface. This native integration means operators work entirely within Teams without switching between separate applications.

The Teams Attendant Console includes real-time company directories, drag-and-drop call transfers, call parking and retrieval, customizable greetings, busy lamp fields for monitoring colleague availability, advanced search functionality, and one-click call routing. The console is fully customizable, allowing organizations to tailor the interface to match their operators’ specific workflows and call handling requirements.