Kitsap seamlessly upgrades all branches to Microsoft Teams Phone
Overview
Being a successful credit union in a constantly shifting and growing industry is no easy task, especially with the rapid digital transformations occurring all throughout traditional finance, banking, and financial services.
With more consumers wanting to save their money as they work towards their long-term economic goals, credit unions have seen their busiest days ever. And while an increase in business during the pandemic is great, the uncertainty of remote communications has become a growing concern for both consumers and employees.
There’s a consistency within credit unions to stay with old legacy tech. But with the increased need for easier communication, the shift needs to move towards the cloud.
Connecting companies with cost-effective cloud solutions for over two decades, Momentum consistently provides cloud communications solutions and unmatched support to help companies stay ahead of today’s digital world.
About Kitsap Credit Union
Founded in 1934 in the Pacific Northwest, Kitsap Credit Union has grown to a nationally recognized credit union with regional branches and over 300 employees. KCU is a not-for-profit, member-owned financial cooperative whose main focus is on helping others. They are proud to be the recipient of the Economic Development Champion Industry Award on March 25, 2020 for originating more than 100 loans to support various companies within Kitsap County.
Unlike a bank, each decision Kitsap makes is for their members. They continually strive to make their services go above and beyond with a strong commitment to serving the community.
- Started off as Navy Yard Metal Trades Credit Union
- Free financial education courses for youth and adults
- Easy access with online and mobile banking
The problem
The legacy solution that KCU had been using for 15 years was being discontinued. This meant it would no longer receive updates or any form of support. As time went on, KCU found themselves struggling to keep the solution afloat.
“It was a band aid solution held together by chewing gum,” said Timothy Jones, IT Manager at KCU. “We were constantly buying parts and pieces off the grey market that were quickly becoming obsolete.”
This left them with two options: buy third-party phones or go full cloud. This left them with two options: buy third-party phones or go full cloud.
Initially, branch managers were hesitant about switching to a full cloud solution. They were biased towards the idea that a headset wasn’t as effective productivity wise as a handset was. But KCU wanted to opt-out from third-party phones to make better use of the internet service.
The solution
To keep their employees and customers happy, KCU wanted a solution that combined human experience with flawless technology. They wanted a solution that would seamlessly integrate with other applications they relied on. Something to connect all their digital needs, yet still have non-digitized communication. A solution that offers high quality, unparalleled service.
Switching to Momentum’s cloud voice solution was the obvious choice. Their voice and connectivity solutions are powerful, intuitive, and “just work.” They offer 24/7 top-notch customer support, and they didn’t disappoint.
It just works. We thought we came in with a complex system. Momentum was able to parse out what we do and how we do it. They’ve been up 24/7, customer support is on top of everything.
The outcome
KCU has developed a reliable partnership with Momentum. The transition was so seamless, managers were no longer concerned about the switch to full cloud. They now fully embrace everything the Microsoft Teams ecosystem has to offer.
The ongoing changeover process has seen 30% of their employees transition to Microsoft Teams for their work, with 70% using the Momentum Enterprise Softphone solution. The amount of system support has significantly decreased, freeing up more time to improve other business solutions.
Most importantly, KCU knows it has a trusted partner in Momentum that can support all of their cloud communication needs.
It’s been fabulous. Having one interface to chat, talk, and connect has been great.
I can do everything from one interface, it’s all supported by Momentum—and it’s significantly less expensive than any of the other solutions we looked at.
