Engage your customers at scale with AI-powered texting
Make texting your best channel for engagement, support, and customer loyalty with AI-powered SMS using Momentum Messaging powered by Clerk Chat.
Business texting that automatically reaches your customers
AI-powered text messaging provides everything you need to engage with your customers while seamlessly integrating with your existing tools and ensuring compliance at every step.
Respond at scale with AI-powered intelligence
AI connects with customers, sends updates, answers questions, and handles back-and-forth conversations.
Integrates with your current tools
Instantly integrate AI-powered texting with the CX tools and web apps you already use.
Send secure and compliant texts
Keep your business texts compliant with built-in 10DLC, SOC2, and HIPAA compliance.
Make texting your best channel for customer engagement
Transforms texting from a basic channel into your fastest, smartest way to engage customers at scale.Â
Momentum Messaging powered by Clerk Chat makes business texting simple, effective, and automated using intelligent, conversational AI and AI agent templates.
Everything you expect from SMS (and more)
Momentum Messaging takes SMS to another level with powerful features that make it easy to automatically respond, schedule messages, send templates, manage opt-ins, and more, all from one platform.
- Shared phone numbers: Let multiple team members manage conversations from one business number
- Group messaging: Collaborate with customers and teammates in the same thread
- Scheduled SMS & templates: Automate reminders and have fast, consistent responses ready
- Signatures: Standardize texts with business-ready signatures across your team
- Read receipts & delivery tracking: See when messages land and confirm they’ve been received
Add native AI texting to the tools you already use
Momentum Messaging integrates with your existing tech stack. With 20+ native integrations and thousands more available through Power Automate, your business texts flow into every app and workflow you already use.
- Native apps: Send and receive SMS right inside Teams, Webex, Slack, Salesforce, and Zendesk
- Power Automate: Unlock connections to thousands of apps to support your workflows.
- Log exports & analytics: Track key metrics like volume, response times, and engagement.
- API access: Plug Momentum Messaging into any tool you rely on.
Go beyond the basics with the next generation of AI business texting
- AI flows: Automate FAQs, confirmations, and quick replies so customers get answers instantly.
- Smart workflows: Route conversations to the right team or trigger CRM actions automatically.
- Personalization at scale: AI + variables make every message feel natural, not artificial.
- AI-driven campaigns: Send promotions, updates, and alerts to customers at any scale.
Bring customer conversations into one AI-powered experience
Engage customers, create campaigns, and manage every conversation without switching tools.
One number for every reply
Let your whole team handle conversations from one shared number.
Full conversation history in one place
See every message thread at a glance so anyone can jump in with context.
Team texting made simple
Collaborate on replies and never lose track of who’s handling what.
AI drafts answers for you
AI instantly responds to customer questions, sends updates, and keeps customers engaged.
Consistent templates, faster responses
Pre-built templates keep messaging professional and on-brand while saving time.
Cut response time in half
AI texting and templates speed up response times while giving customers what they need instantly.
Messages that route themselves
Texts automatically reach the right team or rep without manual triage.
Trigger the tools you already use
Every text can update your CRM, ticketing, or scheduling system automatically.
Less busywork, more time for customers
AI-powered workflows free your team from manual sorting so they can focus on higher-value work.
Segment smarter, target better
Build static or dynamic lists that update automatically with tags, roles, or interactions.
Launch campaigns in seconds
Send promotions, alerts, or reminders to thousands without compromising compliance and traceability.
Start two-way conversations, not blasts
Customers can reply directly, and your team handles responses in one inbox.
Texting that feels like an app
Go beyond plain SMS with images, videos, buttons, and rich cards that turn simple texts into interactive customer experiences.
Drive action directly in the message
Let customers book, buy, or confirm without leaving the thread, reducing friction and speeding up engagement.
Modern messaging, managed at scale
Deliver secure, branded RCS campaigns alongside SMS and MMS, all tracked and compliant in one platform.
Disclaimer: RCS messaging is available only for approved business use. Campaigns and use cases must meet carrier and industry requirements to ensure compliance and delivery.
Runs natively with popular business communications platforms
Momentum Messaging extends the apps you already trust with secure, compliant SMS and MMS, so you can reach customers faster while staying protected.
Microsoft Teams
Send and receive SMS inside Teams, right alongside calls, chats, and other key workflows.
Webex
Extend your Webex environment with SMS for customer conversations, campaigns, and updates.
Move fast with ready-to-go text AI agents
Launch AI agents instantly with pre-built templates for every need.
Customer Service
AI handles inbound questions instantly, routes complex issues with context, keeps conversations tracked in your CRM, and reduces backlog by managing routine requests automatically.
CSAT
Automated surveys over SMS collect feedback with higher response rates, flag negative responses for follow-up, and compile insights into reports that boost team performance and visibility.
Knowledge Base
AI delivers instant, accurate answers from your knowledge base, surfaces the most relevant articles, learns over time, and deflects common tickets to ease agent workload and eliminate the back-and-forth.
Auto Response
Every customer message receives an immediate reply with quick answers for FAQs, continuous engagement until an agent steps in, and clear assurance that no inquiry goes unanswered.
Build Your Own Workflow
Automated workflows eliminate repetitive tasks, connect your tools, follow custom rules, and scale in minutes to match your evolving business processes as you grow.
Send business texts with confidence
Momentum Messaging keeps every conversation secure and compliant, so your team can focus on customers without risking data privacy.
HIPAA Compliant
Momentum Messaging is HIPAA compliant. Every message, file, and AI interaction meets the highest standards for patient privacy and healthcare-grade data security.
SOC2 Type II Certified
Every text is SOC2-certified, featuring opt-in/out functionality and built-in safeguards that ensure security and compliance across every conversation with your customers.
Data Privacy Guaranteed
Your data stays yours. Momentum Messaging never trains AI on your conversations or shares sensitive information, so customer privacy is always protected.
Data Privacy Guaranteed
Your data stays yours. Momentum Messaging never trains AI on your conversations or shares sensitive information, so customer privacy is always protected.
HIPAA Compliant
Momentum Messaging is HIPAA compliant. Every message, file, and AI interaction meets the highest standards for patient privacy and healthcare-grade data security.
SOC2 Type II Certified
Every text is SOC2-certified, featuring opt-in/out functionality and built-in safeguards that ensure security and compliance across every conversation with your customers.
Why businesses choose Momentum Messaging
Momentum Messaging is more than another texting tool. With the same backbone powering cloud voice, collaboration, and connectivity, your business gets texting that’s seamless, secure, and made to scale.
- Extend the same expertise Momentum delivers with Teams Phone, Operator Connect, and Webex into SMS
- Simplify your stack with one provider, one bill, and one seamless collaboration platform
- Stay compliant with built-in guardrails for 10DLC registration and opt-in/out management
- Protect your business and customers with enterprise-grade security that’s SOC2 and HIPAA compliant
Turn texting into your fastest customer engagement channel
See how AI-powered texting helps you respond instantly and keep every customer engaged.
Momentum Messaging frequently asked questions
Yes, Momentum Messaging integrates directly with the communication and CX tools your team already uses, including Microsoft Teams, Webex, Slack, Salesforce, HubSpot, and Zendesk. With over 20 native integrations and thousands more available through Power Automate, business texts flow into your existing apps and workflows without requiring a separate platform. API access is also available for custom integrations with any tool your organization relies on.
Momentum Messaging includes built-in compliance features to keep your business aligned with carrier requirements and industry regulations. This includes 10DLC registration, automated opt-in and opt-out management, blocklist support, and message traceability for every conversation. The platform is SOC 2 Type II certified and HIPAA compliant, with data privacy protections that ensure your customer conversations are never used to train AI models or shared with third parties.
Any industry that depends on fast, reliable customer communication benefits from AI-powered SMS messaging. Common use cases span healthcare (appointment reminders and patient communication), retail (promotions and order updates), financial services (account alerts and verification), field operations (dispatch and scheduling), recruiting (candidate engagement), and sales teams (lead follow-up and nurture campaigns). The AI-driven automation and template system allow organizations to scale customer engagement without adding headcount.
Momentum Messaging is built with enterprise-grade security and compliance at every level. The platform is fully SOC 2 Type II certified and HIPAA compliant, ensuring that sensitive information stays protected across all conversations. Your data is never used to train AI models, and built-in safeguards including opt-in/out management and blocklists help protect both your business and your customers. Momentum Messaging powered by Clerk Chat meets the highest standards for patient privacy and healthcare-grade data security.
Most businesses are up and running with Momentum Messaging the same day. The platform requires no complex rollout or hardware installation. Momentum provides managed setup and support, so your team can start sending and receiving business texts within minutes. AI agent templates for customer service, CSAT surveys, knowledge base responses, and auto-replies are available out of the box, allowing organizations to launch automated customer engagement immediately.
Yes, Momentum Messaging supports shared phone numbers, allowing your entire team to manage customer conversations from one business number in a single shared inbox. Every team member has visibility into the full conversation history, so anyone can jump in with context. This shared inbox model ensures that no customer message is missed and that responses are consistent across your organization.
