Transforming internal communication across hundreds of locations worldwide
Overview
Managing the largest local car wash conglomerate in the world can come with its share of challenges. In an industry dominated by M&A, the relentless pursuit of quality, and a hyper-focus on speed and value—it’s clear how challenging maintaining high customer satisfaction metrics is while keeping teams aligned across almost a thousand car wash locations throughout the world.
The pandemic-19 presented many challenges to the car wash industry. Being in the office was always the norm. That’s until the pandemic hit and companies were left to figure out how to handle remote connectivity , access, and communications with teams in different locations across the world.
Momentum has been connecting companies with cost-effective communication services for nearly a decade—giving them the tools they need to stay agile and competitive in today’s digital workplace.
Discover how International Car Wash Group (ICWG) leverages Momentum’s cloud voice solution to transform communication across all it’s locations and teams.
About international car wash group
International Car Wash Group (ICWG) is based in Centennial, Colorado and London, England. Washing more than 35 million cars a year through a network of more than 890 locations in 14 countries across Europe, the U.S, and Australia.
ICWG is committed to continuous improvement through innovating new ways to keep cars looking like-new for their customers. The company is also focused on minimizing its impact on the environment by using only biodegradable chemicals.
- 1,000+ employees
- Founded in 1965
- Owned by car washing conglomerate Driven Brands
The problem
As a company, being able to communicate and stay connected with all operational sites has always been a challenge. This made it hard to track people down and troubleshoot across locations.
As a national brand in the US with operations in many states, it’s important for ICWG to have connectivity and visibility to all their sites at any given time. Plus, frequent mergers and acquisitions made it challenging for the company to integrate acquired businesses.
Tracking down bills, numbers, and other critical information had become a significant pain point for the company.
ICWG quickly realized it needed a repeatable and robust communications and collaboration strategy if it wanted to scale in the digital age. It needed a centralized-based system that could be easily deployed throughout the US and essentially to all their locations across the globe. That system needed to be flexible enough to easily incorporate all types of phones.
Tracking down bills, numbers, and other critical information had become a significant pain point for the company.
The solution
To keep their employees and customers happy, KCU wanted a solution that combined human experience with flawless technology. They wanted a solution that would seamlessly integrate with other applications they relied on. Something to connect all their digital needs, yet still have non-digitized communication. A solution that offers high quality, unparalleled service.
Switching to Momentum’s cloud voice solution was the obvious choice. Their voice and connectivity solutions are powerful, intuitive, and “just work.” They offer 24/7 top-notch customer support, and they didn’t disappoint.
It’s the support I get from Momentum that makes me always go back to them. I rate a company based on the support you get after the sale. If I have a problem, I simply just make a call to access a level of support that’s unmatched. Momentum has been amazing at pinpointing what we needed. They worked with us to ensure we have the right solution and devices. They have certainly gone above and beyond to provide a seamless deployment experience.
The outcome
ICWG now has a trusted partner in a national leader known for creating cloud communications that are scalable, reliable, and fully supported. With Momentum, ICWG has a plug-and play blueprint to deploy for all their teams on the ground, locally and internationally. The Connect to Teams services offered by Momentum seamlessly integrated every phone number directly into Microsoft Teams, making the roll-out process nothing short of seamless.
As a company that continues to grow rapidly, it was crucial for ICWG to find and develop a process that is both effective and can serve as a blueprint for the future. With the support of Momentum, ICWG can confidently pursue new M&As as it continues to expand. The company was able to onboard 18 sites in just under a day.
