LegalPolicies

Notice for New York Customers

How New York customers can escalate a service or billing complaint to the NY Department of Public Service.

Last updated 13 October 2026Momentum Telecom, Inc.

If you are dissatisfied with our service, please contact customer support. If you are still dissatisfied, please ask to speak to a supervisor or manager.

If Momentum is unable to satisfactorily resolve a service or billing problem within a reasonable period of time, customers may refer the issue to the New York Department of Public Service (DPS).

DPS complaints may be directed as follows

Website: www.dps.ny.gov/complaints
Phone: 1.800.342.3377 (Monday to Friday, 8:30am to 4:00pm)
Mail: Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223