Your team lives in Teams. Your phone system should too
We turn Teams into a complete phone system. Everything you need now, ready for whatever’s next, with experts behind you every step.
Works everywhere
Make phone calls anywhere work happens from any device.
More than dial tone
Add Copilot, analytics, call recording, and enterprise features.
One partner
One Microsoft-certified partner for setup, support, and billing.
Give your people one place to work and collaborate
Stop making people bounce between apps to get work done. With Teams Phone, calling lives right next to chats, meetings, and file sharing. It’s that simple.
- Get enterprise-grade calling built into the platform you already use
- Add features like Copilot and analytics without switching platforms
- Choose from Operator Connect, Direct Routing, and other options
- Secure by design with HIPAA compliance and GCCH availability
Build the phone system your business deserves
Teams Phone has the features that make collaboration seamless. Here’s what’s included:
Auto attendant
Create customized menus for both internal and external callers.
Call forwarding
Send calls to another user, device, or voicemail when you’re unavailable.
Cloud call queues
Configure call queues with custom greetings, hold music, and more.
Simultaneous ring
Ring multiple devices at the same time so you never miss important calls.
Busy on busy
Route calls based on your Teams status to avoid interruptions during meetings.
Call parking & retrieval
Place calls on hold in Teams and use a unique code to retrieve it.
Caller identification (ID)
Add caller ID that pulls caller information from the company directory.
Integrated dial pad & contact sync
Dial users by name or number with a search bar in the dial pad.
How do you want to deploy Teams?
Choose one of two ways to enable Microsoft Teams phone for your business.
Operator Connect
Bring dial tone to Teams with both managed and self-managed options.
Direct Routing
Add calling to Teams with more control, flexibility, and support for GCC High.
Get more from Teams with the right partner
Momentum is a Microsoft-certified partner with deep expertise in Teams deployments. We’ve been building Teams solutions for years, and we make sure you get the full value from day one.
- Save up to 40% compared to Microsoft's Calling Plans
- Add AI capabilities like Copilot without switching platforms
- Enable SMS and fax directly in Teams on any device
- One partner for setup, support, billing, and ongoing management
Make Teams yours with powerful add-ons
Extend your phone system with tools built for how your business works. Add analytics, recording, faxing, contact centers, and more, all inside Teams.
Teams Contact Center
Turn Teams into a full contact center with smart routing and customer tools.
Teams Faxing
Send and receive faxes without leaving Teams or scanning paper.
Teams Call Analytics
Track call performance and spot trends with real-time voice analytics.
Teams Call Recording
Record calls for compliance, training, and quality assurance.
AI SMS & Messaging
Engage customers with AI-powered SMS and messaging in Teams.
Attendant Console
Give operators full visibility and control over incoming calls.
Build your complete solution with Momentum
Build a better phone system in Teams
Let’s talk about what your business needs and how Momentum can make it happen.
Microsoft Teams Phone frequently asked questions
Microsoft Teams Phone is a cloud-based phone system that adds public switched telephone network (PSTN) connectivity directly into Microsoft Teams. It enables users to make and receive business calls from the same platform they use for chat, meetings, and file sharing, eliminating the need for a separate phone system. Teams Phone supports Operator Connect, Direct Routing, and Microsoft Calling Plans, giving organizations flexibility in how they connect to the PSTN.
Microsoft Teams Phone works by connecting your organization to the PSTN through one of three deployment methods: Microsoft Calling Plans, Operator Connect, or Direct Routing. Once configured, users can make and receive phone calls directly from the Teams desktop app, mobile app, or a certified Teams device. Calls are routed through Microsoft’s cloud infrastructure, with your chosen provider handling the PSTN connection for local, long-distance, and international calling.
Microsoft Teams Phone requires an active Microsoft 365 or Office 365 subscription along with a Teams Phone add-on license. To enable PSTN calling, organizations also need a Microsoft Calling Plan, an Operator Connect provider, or a Direct Routing deployment. The specific licensing depends on your chosen deployment method and the features your organization needs.
Yes, you can port your existing phone numbers to Microsoft Teams Phone. If you choose Direct Routing, you can retain your current telecom provider and numbers while integrating them into the Teams environment. Operator Connect providers also support number porting, making it possible to transition to Teams Phone without changing the phone numbers your customers and partners already know.
No, Microsoft Teams Phone does not require special hardware. It works on any device that supports the Microsoft Teams application, including desktops, laptops, tablets, and smartphones. Organizations that prefer a traditional desk phone experience can also use Microsoft-certified Teams devices, but they are not required to make or receive calls.
Yes, Microsoft Teams Phone is built on the same enterprise-grade security framework as Microsoft 365. It includes end-to-end encryption, identity and access management, and compliance with industry standards such as HIPAA and SOC 2. Organizations in regulated industries or government contracting can also deploy Teams Phone through GCC High for additional data protection and compliance requirements.
