Add dial-tone to Microsoft Teams with Operator Connect
Add dial-tone to Microsoft Teams with Operator Connect
Fast, intuitive, and convenient business calling directly in Microsoft Teams with Operator Connect.
How Operator Connect makes adding dial tone to Teams easy
Operator Connect is the quickest way to add Public Switched Telephone Network (PSTN) connectivity to Microsoft Teams with fully managed and self-service options.
Start making calls in Microsoft Teams today
Simplify calling by using any Microsoft Teams-enabled device for inbound and outbound calls. Available on both desktop and mobile.
Work with a Microsoft Operator Connect provider
Discover how easy adding feature-rich PSTN calling to Microsoft Teams can be with the right partner.
Operator Connect customers can leverage existing contracts or find a new operator to enable calling in Teams.
Adding PSTN calling to Microsoft Teams has never been easier
Dynamic E911
Reliable connectivity
Simple yet powerful
On-demand scaling
Access additional capacity with a single click directly through the Operator Connect dashboard.
High-touch support
One-stop shop
Add secure and seamless voice calling for Microsoft Teams
Momentum has the experience to know what your business needs, the expertise to design it, and the knowledge to implement and deploy it. As a trusted cloud communications partner, we support your business’s growth and success through:
- Predictable monthly pricing and flexible plans for your business calling needs
- Premium business phone features available directly in Microsoft Teams
- Offering specialized handsets specifically designed for Microsoft Teams
- Providing native connectivity to Microsoft's network
Microsoft Operator Connect transforms how organizations call and collaborate
Momentum delivers secure, reliable voice in Microsoft Teams with simplified management and effortless scalability across the business.
Add reliable dialtone to Teams in minutes
Enable secure, compliant calling for hospitals and clinics without complex setup or on-premises hardware.
Keep clinicians connected across locations
Direct routing and global coverage ensure doctors and care teams can call securely from any site or device.
Simplify telecom management
Momentum handles provisioning, carrier relationships, and support, freeing IT to focus on what matters most.
Streamline communication across every store
Operator Connect delivers fast, reliable calling directly in Teams, eliminating the need for separate phone systems.
Scale voice as fast as you grow
Add new locations or seasonal staff instantly, with centralized management and simplified number assignments.
Improve company-wide collaboration
Direct Teams calling enables seamless coordination across regions, departments, and support centers.
Connect plants, warehouses, and offices instantly
Operator Connect integrates global calling into Teams so teams can reach each other without complex phone systems.
Maintain clear communication in any environment
High-quality voice performance ensures operations, safety, and logistics teams can coordinate without disruption.
Simplify global management
Centralized control lets IT oversee users and numbers across multiple regions with consistent reliability and security.
Create a feature-rich calling experience in Teams
Microsoft Teams brings all your favorite business phone and collaboration features into a unified experience.
Teams Contact Center
Upgrade your business phone lines and streamline customer interactions
Teams Attendant Console
Equip your Teams' deployment with a advanced call management features
Teams Call Recording
Access insights into business operations with a recording solution
Teams Texting
Improve customer engagement by adding two-way SMS texting
Teams Faxing
Send and receive faxes directly within the Microsoft Teams dashboard
Teams Call Analytics
Gain a competitive edge with a robust contact center analytics platform
Create a feature-rich calling experience in Teams
Microsoft Teams brings all your favorite business phone and collaboration features into a unified experience.
Teams Contact Center
Upgrade your business phone lines and streamline customer interactions
Teams Attendant Console
Equip your Teams' deployment with a advanced call management features
Teams Call Recording
Access insights into business operations with a recording solution
Teams Texting
Improve customer engagement by adding two-way SMS texting
Teams Faxing
Send and receive faxes directly within the Microsoft Teams dashboard
Teams Call Analytics
Gain a competitive edge with a robust contact center analytics platform
Start making phone calls directly in Microsoft Teams
Turn Microsoft Teams into a dedicated business calling solution with help from a reliable, experienced Operator Connect Partner.
Teams Operator Connect frequently asked questions
Operator Connect is a Microsoft-approved method for adding full PSTN calling directly into Microsoft Teams through a certified third-party carrier. It provides a fast, simplified way to enable business phone functionality in Teams without the complexity of Direct Routing or the limitations of Microsoft Calling Plans. Operator Connect is managed through an intuitive admin console that lets you control providers, phone numbers, capacity, and call analytics from a single dashboard, with no on-premises hardware or SBC management required.
You do. All provisioning and configuration for Operator Connect is managed by your organization through the Microsoft Teams admin center and your provider's management portal. You control phone number assignments, user provisioning, and call flow settings directly. Your Operator Connect provider handles the underlying PSTN infrastructure, Session Border Controllers, and carrier connectivity, so your IT team stays in control of user management without needing to manage the telephony backend.
Yes, Operator Connect is fully E911 compliant. The solution meets the requirements of both Kari's Law and RAY BAUM's Act, ensuring that emergency calls are routed accurately and that dispatchable location information is transmitted to Public Safety Answering Points. Momentum has been delivering compliant communications solutions for over a decade, and all Operator Connect deployments include dynamic E911 functionality to keep your organization in full regulatory compliance.
Operator Connect offers the fastest path to enabling PSTN calling in Microsoft Teams, with automated onboarding, simplified number provisioning, and no requirement for on-premises infrastructure. Compared to Direct Routing, it requires less technical setup and no SBC management. Compared to Microsoft Calling Plans, it gives organizations more flexibility by allowing them to bring their own carrier or choose a provider with better rates and global coverage. The tradeoff is that Direct Routing offers more granular control over call routing and supports GCC High, which Operator Connect does not. For most organizations that want reliable voice in Teams with minimal complexity, Operator Connect is the most efficient option.
The most important factors when evaluating an Operator Connect provider are network reliability, global coverage, support quality, and pricing transparency. Look for a provider that operates its own carrier-grade infrastructure, offers a high uptime guarantee backed by a shared SLA with Microsoft, and provides 24/7 dedicated support. You should also confirm the provider supports number porting, dynamic E911, and the geographic coverage your business requires. Momentum is a Microsoft-approved Operator Connect provider with a geo-redundant network, over 200 global points of presence, and predictable monthly pricing.
Momentum a Microsoft-approved Operator Connect provider with robust telecom infrastructure, a high uptime guarantee, and pricing designed to fit your budget.
Operator Connect enables full PSTN calling within Microsoft Teams, including inbound and outbound calls on any Teams-enabled device. In addition to basic dial tone, the solution supports call queues, auto attendant, voice routing, caller ID, call forwarding, simultaneous ring, and voicemail. Organizations can also extend their Teams environment with add-ons like contact center, call recording, SMS messaging, faxing, and call analytics through their Operator Connect provider.
Other features such as call queues, voice routing and auto-attendant, are also included.
