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Welcome to Momentum University

Momentum University is an online knowledge base of training and support content that will equip you with the tools you need to learn about Momentum’s managed cloud services.

My Cloud Services Portal Type of Document Quick Start Guide Quick Reference Guide User Guide Video
Portal Administrator – VoiceAdminPDF IconPDF IconPDF IconVideo Icon
Portal Administrator – DataAdminPDF IconPDF IconPDF Icon
Portal UserUserPDF IconPDF IconPDF Icon
Account Authorization CodesAdminPDF Icon
Anonymous Call RejectionUserPDF Icon
Auto AttendantAdminPDF Icon
Auto Attendant TreeAdminPDF Icon
Barge-InUserPDF Icon
Basic Audio ConferencingAdminPDF Icon
Call BlockUserPDF Icon
Call ForwardingUserPDF Icon
Call Forwarding SelectiveUserPDF Icon
Call WaitingUserPDF Icon
Do Not DisturbUserPDF Icon
Find MeUserPDF Icon
Group PagingAdminPDF Icon
HotelingUserPDF Icon
Hunt GroupsAdminPDF Icon
Speed DialUserPDF Icon
Star Code ListUserPDF Icon
Time Schedules – AdminsAdminPDF Icon
Time Schedules – UsersUserPDF Icon
VoicemailUserPDF Icon
Voicemail GreetingsUserPDF Icon
Voicemail to EmailUserPDF Icon
Webex Tools 101AdminPDF Icon
Call Recording Type of Document Quick Start Guide Quick Reference Guide User Guide Video
Advanced Tools and Add-Ons 101AdminVideo Icon
Call Recording 101UserPDF Icon
Call Recording SupervisorUserPDF IconVideo Icon
Call Recording AdministratorUserPDF Icon
Call Recording Speech AnalyticsUserPDF Icon
Call Recording EvaluateUserPDF IconVideo Icon
Call Reporting Type of Document Quick Start Guide Quick Reference Guide User Guide Video
Call Cruncher Call ReportingUserPDF Icon
Voice AnalyticsUserPDF IconPDF Icon
Voice Analytics ReportingUserPDF Icon
Voice Analytics Report StatisticsUserPDF Icon
Voice Analytics ChartingUserPDF Icon
Voice Analytics New FeaturesUserPDF Icon
Charts 101UserVideo Icon
Custom Caller Descriptions 101UserVideo Icon
Dashboards 101UserVideo Icon
Insights Dashboard 101UserPDF Icon
Reports 101UserPDF IconVideo Icon
Report Filters 101UserVideo Icon
Report Filters 102UserVideo Icon
Scheduling Reports 101UserVideo Icon
Momentum Connect with Webex Type of Document Quick Start Guide Quick Reference Guide User Guide Video
Activation | InstallationInstallPDF IconVideo Icon
Webex Standard/PremiumUserPDF IconVideo Icon
Webex BasicUserPDF IconVideo Icon
Webex SoftphoneUserPDF IconPDF IconVideo Icon
Webex Audio Conferencing 101UserPDF Icon
Webex Contact Search 101UserPDF Icon
Webex Settings 101UserPDF Icon
Webex SMS 101UserPDF IconVideo Icon
Webex with Unity 101UserVideo Icon
Webex Smart DevicesUserPDF IconVideo Icon
Unity Type of Document Quick Start Guide Quick Reference Guide User Guide Video
Unity AgentUserPDF IconPDF IconVideo Icon
Unity DesktopUserPDF IconPDF IconVideo Icon
Unity ReceptionUserPDF IconPDF IconVideo Icon
Unity SupervisorUserPDF IconPDF IconVideo Icon
Unity CRM Integration BasicsAdminPDF Icon
Microsoft Teams Type of Document Quick Start Guide Quick Reference Guide User Guide Video
Teams Self DeployInstallPDF Icon
Teams Self Re-DeployInstallPDF Icon
Teams 101UserPDF Icon
Teams Calling 101UserPDF Icon
Teams Settings 101UserPDF Icon
CRM Connector Type of Document Quick Start Guide Quick Reference Guide User Guide Video
CRM Connector v3.xUserPDF Icon
CRM Connector Lite v3.xUserPDF IconPDF Icon
CRM Connector v4.x for MacUserPDF Icon
CRM Connector v4.x for PCUserPDF Icon
CRM Connector v4.x AppBar ModeUserPDF Icon
CRM Connector v4.x Tray ModeUserPDF Icon
CRM Connector v4.x CRM IntegrationsAdminPDF Icon
CRM Connector v4.x Teams AppAdminPDF Icon
Call Center Type of Document Quick Start Guide Quick Reference Guide User Guide Video
BW Call Center AdminAdminPDF Icon
BW Call Center Agent | SupervisorUserPDF IconPDF Icon
BW Call Center ReceptionistUserPDF IconPDF IconVideo Icon
Fax Type of Document Quick Start Guide Quick Reference Guide User Guide Video
VirtualFAXUserPDF Icon
Phones – Poly Type of Document Quick Start Guide Quick Reference Guide User Guide Video
VVX Business SeriesUserPDF Icon
VVX x50 SeriesUserPDF IconVideo Icon
VVX 101 | 201UserPDF Icon
VVX 150UserPDF Icon
VVX D230 DectUserPDF IconVideo Icon
CCX SeriesUserPDF IconPDF IconVideo Icon
Edge B SeriesUserPDF IconPDF Icon
Edge E SeriesUserPDF IconPDF IconVideo Icon
SoundPoint 300 SeriesUserPDF Icon
SoundPoint 400 SeriesUserPDF IconPDF Icon
SoundPoint 500 SeriesUserPDF IconPDF Icon
SoundPoint 600 SeriesUserPDF IconPDF Icon
Soundstation 5000UserPDF Icon
Soundstation 6000UserPDF Icon
Trio 8500 | 8800UserPDF Icon
Poly Factory ResetUserPDF Icon
Phones – Yealink Type of Document Quick Start Guide Quick Reference Guide User Guide Video
T3 SeriesUserPDF IconPDF IconVideo Icon
T4 U SeriesUserPDF IconPDF IconVideo Icon
T4 S|G|P SeriesUserPDF IconVideo Icon
T5 SeriesUserPDF IconPDF IconVideo Icon
T58 ProUserPDF IconPDF Icon
CP860UserPDF IconPDF Icon
CP920UserPDF IconPDF Icon
CP930UserPDF IconPDF Icon
CP960UserPDF IconPDF Icon
W56UserPDF IconPDF IconVideo Icon
W60UserPDF IconPDF Icon
W79UserPDF IconPDF Icon
MP56 | T56A | T58AUserPDF Icon
Yealink Directory LookupUserPDF Icon
Phones – Cisco Type of Document Quick Start Guide Quick Reference Guide User Guide Video
Cisco 6825 DectUserPDF Icon
Cisco 6800 Series IPUserPDF IconVideo Icon
Cisco 7800 Series IPUserPDF IconPDF IconVideo Icon
Cisco 8800 Series IPUserPDF IconPDF IconVideo Icon
Nomorobo Type of Document Quick Start Guide Quick Reference Guide User Guide Video
NomoroboUserPDF Icon
Gist Type of Document Quick Start Guide Quick Reference Guide User Guide Video
Gist Voicemail TranscriptionUserPDF Icon
ContactOne Type of Document Quick Start Guide Quick Reference Guide User Guide Video
ContactOne Management PortalUserPDF Icon
ContactOne Provisioning ModuleUserPDF Icon

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