Welcome to Momentum University
Momentum University is an online knowledge base of training and support content that will equip you with the tools you need to learn about Momentum’s managed cloud services.
| My Cloud Services Portal | Type of Document | Quick Start Guide | Quick Reference Guide | User Guide | Video |
|---|---|---|---|---|---|
| Portal Administrator – Voice | Admin |  | | |  |
| Portal Administrator – Data | Admin | | | | — |
| Portal User | User | | | | — |
| Account Authorization Codes | Admin | | — | — | — |
| Anonymous Call Rejection | User | | — | — | — |
| Auto Attendant | Admin | | — | — | — |
| Auto Attendant Tree | Admin | | — | — | — |
| Barge-In | User | | — | — | — |
| Basic Audio Conferencing | Admin | | — | — | — |
| Call Block | User | | — | — | — |
| Call Forwarding | User | | — | — | — |
| Call Forwarding Selective | User | | — | — | — |
| Call Waiting | User | | — | — | — |
| Do Not Disturb | User | | — | — | — |
| Find Me | User | | — | — | — |
| Group Paging | Admin | | — | — | — |
| Hoteling | User | | — | — | — |
| Hunt Groups | Admin | | — | — | — |
| Speed Dial | User | | — | — | — |
| Star Code List | User | | — | — | — |
| Time Schedules – Admins | Admin | | — | — | — |
| Time Schedules – Users | User | | — | — | — |
| Voicemail | User | | — | — | — |
| Voicemail Greetings | User | | — | — | — |
| Voicemail to Email | User | | — | — | — |
| Webex Tools 101 | Admin | | — | — | — |
| Call Recording | Type of Document | Quick Start Guide | Quick Reference Guide | User Guide | Video |
|---|---|---|---|---|---|
| Advanced Tools and Add-Ons 101 | Admin | — | — | — | |
| Call Recording 101 | User | | — | — | — |
| Call Recording Supervisor | User | — | — | | |
| Call Recording Administrator | User | — | — | | — |
| Call Recording Speech Analytics | User | — | | — | — |
| Call Recording Evaluate | User | — | | — | |
| Call Reporting | Type of Document | Quick Start Guide | Quick Reference Guide | User Guide | Video |
|---|---|---|---|---|---|
| Call Cruncher Call Reporting | User | — | — | | — |
| Voice Analytics | User | | | — | — |
| Voice Analytics Reporting | User | — | | — | — |
| Voice Analytics Report Statistics | User | — | | — | — |
| Voice Analytics Charting | User | — | | — | — |
| Voice Analytics New Features | User | — | | — | — |
| Charts 101 | User | — | — | — | |
| Custom Caller Descriptions 101 | User | — | — | — | |
| Dashboards 101 | User | — | — | — | |
| Insights Dashboard 101 | User | | — | — | — |
| Reports 101 | User | — | | — | |
| Report Filters 101 | User | — | — | — | |
| Report Filters 102 | User | — | — | — | |
| Scheduling Reports 101 | User | — | — | — | |
| Momentum Connect with Webex | Type of Document | Quick Start Guide | Quick Reference Guide | User Guide | Video |
|---|---|---|---|---|---|
| Activation | Installation | Install | — | | — | |
| Webex Standard/Premium | User | — | | — | |
| Webex Basic | User | — | | — | |
| Webex Softphone | User | | | — | |
| Webex Audio Conferencing 101 | User | | — | — | — |
| Webex Contact Search 101 | User | — | | — | — |
| Webex Settings 101 | User | — | | — | — |
| Webex SMS 101 | User | — | | — | |
| Webex with Unity 101 | User | — | — | — | |
| Webex Smart Devices | User | — | | — | |
| Unity | Type of Document | Quick Start Guide | Quick Reference Guide | User Guide | Video |
|---|---|---|---|---|---|
| Unity Agent | User | — | | | |
| Unity Desktop | User | — | | | |
| Unity Reception | User | — | | | |
| Unity Supervisor | User | — | | | |
| Unity CRM Integration Basics | Admin | — | — | | — |
| Microsoft Teams | Type of Document | Quick Start Guide | Quick Reference Guide | User Guide | Video |
|---|---|---|---|---|---|
| Teams Self Deploy | Install | — | | — | — |
| Teams Self Re-Deploy | Install | — | | — | — |
| Teams 101 | User | — | | — | — |
| Teams Calling 101 | User | — | | — | — |
| Teams Settings 101 | User | — | | — | — |
| CRM Connector | Type of Document | Quick Start Guide | Quick Reference Guide | User Guide | Video |
|---|---|---|---|---|---|
| CRM Connector v3.x | User | — | | — | — |
| CRM Connector Lite v3.x | User | — | | | — |
| CRM Connector v4.x for Mac | User | — | — | | — |
| CRM Connector v4.x for PC | User | — | — | | — |
| CRM Connector v4.x AppBar Mode | User | — | | — | — |
| CRM Connector v4.x Tray Mode | User | — | | — | — |
| CRM Connector v4.x CRM Integrations | Admin | — | | — | — |
| CRM Connector v4.x Teams App | Admin | — | | — | — |
| Call Center | Type of Document | Quick Start Guide | Quick Reference Guide | User Guide | Video |
|---|---|---|---|---|---|
| BW Call Center Admin | Admin | — | — | | — |
| BW Call Center Agent | Supervisor | User | — | | | — |
| BW Call Center Receptionist | User | — | | | |
| Fax | Type of Document | Quick Start Guide | Quick Reference Guide | User Guide | Video |
|---|---|---|---|---|---|
| VirtualFAX | User | | — | — | — |
| Phones – Poly | Type of Document | Quick Start Guide | Quick Reference Guide | User Guide | Video |
|---|---|---|---|---|---|
| VVX Business Series | User | — | — | | — |
| VVX x50 Series | User | — | | — | |
| VVX 101 | 201 | User | — | | — | — |
| VVX 150 | User | — | | — | — |
| VVX D230 Dect | User | — | — | | |
| CCX Series | User | — | | | |
| Edge B Series | User | — | | | — |
| Edge E Series | User | — | | | |
| SoundPoint 300 Series | User | — | | — | — |
| SoundPoint 400 Series | User | — | | | — |
| SoundPoint 500 Series | User | — | | | — |
| SoundPoint 600 Series | User | — | | | — |
| Soundstation 5000 | User | — | | — | — |
| Soundstation 6000 | User | — | | — | — |
| Trio 8500 | 8800 | User | — | — | | — |
| Poly Factory Reset | User | — | | — | — |
| Phones – Yealink | Type of Document | Quick Start Guide | Quick Reference Guide | User Guide | Video |
|---|---|---|---|---|---|
| T3 Series | User | — | | | |
| T4 U Series | User | — | | | |
| T4 S|G|P Series | User | — | — | | |
| T5 Series | User | — | | | |
| T58 Pro | User | — | | | — |
| CP860 | User | — | | | — |
| CP920 | User | — | | | — |
| CP930 | User | — | | | — |
| CP960 | User | — | | | — |
| W56 | User | — | | | |
| W60 | User | — | | | — |
| W79 | User | — | | | — |
| MP56 | T56A | T58A | User | — | — | | — |
| Yealink Directory Lookup | User | — | | — | — |
| Phones – Cisco | Type of Document | Quick Start Guide | Quick Reference Guide | User Guide | Video |
|---|---|---|---|---|---|
| Cisco 6825 Dect | User | | — | — | — |
| Cisco 6800 Series IP | User | — | — | | |
| Cisco 7800 Series IP | User | | — | | |
| Cisco 8800 Series IP | User | | — | | |
| Nomorobo | Type of Document | Quick Start Guide | Quick Reference Guide | User Guide | Video |
|---|---|---|---|---|---|
| Nomorobo | User | — | | — | — |
| Gist | Type of Document | Quick Start Guide | Quick Reference Guide | User Guide | Video |
|---|---|---|---|---|---|
| Gist Voicemail Transcription | User | | — | — | — |
| ContactOne | Type of Document | Quick Start Guide | Quick Reference Guide | User Guide | Video |
|---|---|---|---|---|---|
| ContactOne Management Portal | User | — | — | | — |
| ContactOne Provisioning Module | User | — | — | | — |